Great customer service by Daniel whose knowledge and advice helped us choose. Today bed was delivered and assembled by Koran and Jay who did an excellent job and left everything clean and tidy.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After trying several mattresses at the store, I proceeded with the great value choice that was easily found at the entrance. And I didn't regret at all, it's so comfy I'm sleeping better and better... See more
From walking into the store to be greeted by Quinn at the Liverpool Speke store, to then not having to worry about delivery and assembly when my mother suddenly had a heart attack, I can not fault any... See more
Great staff In the store, friendly and very knowledgeable. Delivery and installation team were great and cleaned up afterwards. My only gripe is that the installation guys were only given 20 minutes... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
11a New Mersey Retail Park, L24 8QB, Speke, United Kingdom
- 01514330873
4.9
Excellent
118 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was very good
It was very good. Eloise was very helpful and understanding. My husband is disabled and in a wheelchair and she could not have been nicer. Understood what we needed and answered all our questions carefully and did not pressure us to buy. Very good service.
February 19, 2025
Excellent customer service from…
Excellent customer service from ordering in store to the 2 lads who delivered the bed and put it together
February 27, 2025
Excellent service
great customer service, offers were great would purchase from Dreams again in the future
February 22, 2025
Such kind staff
Such kind staff, really helpful with all of the process from choosing the frame to the mattress.
February 27, 2025
Lovely+comfy.
I have had the bed for 3 months now and have to say,it is the most comfiest bed ive ever owned.it is still nice and firm,no dips etc,and welcomes you in.5*+ from me.
October 6, 2024
So simple
Choosing our bed and mattress from Dreams couldn’t have been easier. We already knew the mattress we wanted, so we declined the offer to try out other mattresses. The member of staff who dealt with us was very friendly and welcoming. She also had a good knowledge of the beds etc, available. The bed and mattress arrived on the date scheduled and we were kept up to date on its progress. The delivery team contacted us on the day of delivery and confirmed what time to expect them. They were also very friendly and had the bed brought in and assembled within 20 mins. I would highly recommend going to Dreams for your next bed or mattress. Probably one of the most stress free purchases we have ever made. PS. We are extremely happy with our purchase. Zzzzzzzzz
February 13, 2025
From the minute I walked into Dreams I…
From the minute I walked into Dreams I felt respect and support from the staff member dealing with me. We discussed my options to enable me to make my choice. On the day of the delivery the team arrived. They were in and out in no time. The bed was put to gether and the old bed removed. The whole experience was first class from start to finish.
February 19, 2025
Just what we needed
Just what we needed! My wife suffers the after effects of a car accident & needs the added support given by an orthopedic mattress. Our previous one needed replacing & the new one makes such a difference. The only problem is that with the mattress topper its so tall she needs needs a step to get into bed!!
February 2, 2025
Amazing service
From start to finish the salesman was excellent and very knowledge. He made the process enjoyable and was not pushy at all.
We chose our new bed.
Bed arrived on time, the delivery men were amazing, nothing too much trouble and very friendly.
We highly recommend dreams speke.
We love our new bed.
Thankyou
February 2, 2025
Exceptional
I went to Dreams after having a nightmare experience with another bedding company,who only delivered part of the bed and after 2 months of messing about couldn’t give me any idea of a delivery date. I went to the store in New Mersey Retail park and was served by an absolute angel by the name of Quinn. She was so helpful and nothing was too much trouble for her. She even sorted me out with an air mattress to make sure i had something to sleep on while i was waiting for delivery of my new bed. The delivery went smoothly and the two men who delivered the bed and put it together were very efficient and pleasant. I would highly recommend Dreams and will use them again if I ever need another bed
December 16, 2024
Unprompted review
Excellent service arrived on time was…
Excellent service arrived on time was kept informed all the time when it would be delivered.
December 14, 2024
Delivered as ordered
Delivered as ordered, great service in store. Love our new bed, mattress and headboard
November 30, 2024
Very helpful and knowledgeable staff in…
Very helpful and knowledgeable staff in shop.Particulary Niamh, who served us and organised a speedy delivery. Bed very comfortable.
November 17, 2024
Very quick and efficient service from…
Very quick and efficient service from start to finish.
November 9, 2024
Great service in store
Great service in store. Very helpful and friendly. Gave great advice. Delivery no problem and mattress is exactly what I needed. Good night's sleep at last 😴 highly recommended
October 4, 2024
Service in store and team that…
Service in store and team that delivered The bed frame were exceptional.. would highly recommend dreams .
October 19, 2024
All the staff were friendly
All the staff were friendly, professional and knowledgable
October 12, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.