Great customer service by Daniel whose knowledge and advice helped us choose. Today bed was delivered and assembled by Koran and Jay who did an excellent job and left everything clean and tidy.
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After trying several mattresses at the store, I proceeded with the great value choice that was easily found at the entrance. And I didn't regret at all, it's so comfy I'm sleeping better and better... See more
From walking into the store to be greeted by Quinn at the Liverpool Speke store, to then not having to worry about delivery and assembly when my mother suddenly had a heart attack, I can not fault any... See more
Great staff In the store, friendly and very knowledgeable. Delivery and installation team were great and cleaned up afterwards. My only gripe is that the installation guys were only given 20 minutes... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
11a New Mersey Retail Park, L24 8QB, Speke, United Kingdom
- 01514330873
4.9
Excellent
118 reviews
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Love our bed
Love our bed! So comfortable, loads of storage space, Dreams was dead easy to use and order, the value for money was excellent. We were seen by an expert in selling, really friendly and helpful and knew exactly what we needed.
May 19, 2024
Above and beyond from start to finish
Above and beyond from start to finish. Special mention to the delivery guys who are exceptional. Cannot recommend high enough.
July 16, 2024
High quality service from start to finish
Speke Dreams Liverpool from start to finish where brilliant. I was kept informed throughout, I had to change my delivery date few times and they ensured it wasn’t a problem, very helpful.
Guys who set up the bed and Tv was brilliant helpful and great lads.
Very happy with Dreams will use again.
June 5, 2024
Unprompted review
Customer service was excellent
Customer service was excellent. The assistants looked after us amazingly. They explained all the different options in bed frames, mattresses and accessories. Their knowledge was invaluable & their attention was second to none. Came away happy and content about our purchase and would highly recommend.
January 27, 2024
Good customer care at time of purchase…
Good customer care at time of purchase and delivery
February 9, 2024
Excellent service and good advice
Excellent service and good advice. Very helpful with the price.
January 20, 2024
Excellent customer experience
Cannot recommend Dreams highly enough. From start to finish we felt listened to, no pressure to buy, loved the ‘sleep machine’ that helps choose your mattress and the friendly and professional sales colleague Tim, who helped make spending many so enjoyable!!
January 7, 2024
Unprompted review
everything
everything was done very well from buying the bed in shop to get it deliver
December 1, 2023
Excellent service in store and delivery…
Excellent service in store and delivery I will definitely buy from dreams again. I would definitely recommend dreams to my friends and family.
November 3, 2023
Best so far Dreams -Speke
We went there second time and both time it was 5 star customer service from all team specially Laurie, she was extremely helpful and gave us perfect idea what we really needed, not paying extra amount of ££££ grate discount and in perfect timing, pleased with a choice thanks to her. Can’t recommend enough.
October 29, 2023
Excellent service and product knowledge…
Excellent service and product knowledge from all the Dreams colleagues at Dreams in Speke, Liverpool.
Everyone went above and beyond and the customer service was excellent, as were the latte and cappuccino coffees provided during our visit.
Thank you Ian, Tim and the young lady that gave Jane and I the perfect experience.
October 28, 2023
Unprompted review
We purchased a mattress which was…
We purchased a mattress which was delivered two weeks ago. The mattress is very comfortable, but our bed frame is very high, so when we sat on the edge of the thick mattress we felt we were slipping off the edge. We decided to change the bed frame to a king size and Dreams changed the mattress for us to a king size/ Excellent service.
October 28, 2023
Excellent service
October 20, 2023
Great service provided from start to…
Great service provided from start to finish by Quinn in the Speke retail store Liverpool
Product knowledge was excellent and we were extremely happy with our purchase
September 22, 2023
A very good experience wouldn’t…
A very good experience wouldn’t hesitate. I’m going back there again.
September 9, 2023
Knowledgeable staff member who guided us through our purchaseGood guidance on which mattress to buy…
Good guidance on which mattress to buy within our budget
September 3, 2023
Tim?
I think it was Tim who helped us in Speke, Liverpool. He was great, offered us a drink and had a joke with us. A real human service. Thanks Tim!
September 2, 2023
Lovely staff and very helpful
Lovely staff and very helpful. Got the mattress I wanted at a good price. Shopped around and it seemed the best deal.
August 14, 2023
Unprompted review
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