Great customer service by Daniel whose knowledge and advice helped us choose. Today bed was delivered and assembled by Koran and Jay who did an excellent job and left everything clean and tidy.
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After trying several mattresses at the store, I proceeded with the great value choice that was easily found at the entrance. And I didn't regret at all, it's so comfy I'm sleeping better and better... See more
From walking into the store to be greeted by Quinn at the Liverpool Speke store, to then not having to worry about delivery and assembly when my mother suddenly had a heart attack, I can not fault any... See more
Great staff In the store, friendly and very knowledgeable. Delivery and installation team were great and cleaned up afterwards. My only gripe is that the installation guys were only given 20 minutes... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
11a New Mersey Retail Park, L24 8QB, Speke, United Kingdom
- 01514330873
4.9
Excellent
118 reviews
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Good service
July 20, 2023
Helpful, friendly and found a solution for us!
We visited the store when the sales were on and noticed the bed that we had picked was reduced in the sale by £300, we wanted to take advantage of this but explained we were moving into a new build and couldn't guarantee when we would be moving in. The sales assistant was so helpful recommending that we pick a delivery date as far out as the system would allow and then amend past this date at least a month before delivery if we weren't ready. This was a perfect solution and allowed us to take advantage of the sales. Our bed has been delivered and we love it!
November 1, 2022
Great service very professional great…
Great service very profesional great delivery and would totally recommend.
July 8, 2023
Helpful staff
We were unfortunately involved in a house fire and lost all our furniture. Our house has been basically rebuilt. We ordered our bed to be delivered on a certain date. However we had to change the delivery date three times due to the fact the building work was taking longer than planned. Each time we went to the store to change the date, the staff were extremely understanding and helpful. They changed the date for us willingly.
May 24, 2023
May use AI-assist with repliesRead more
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[RESOLVED] Incorrect item delivered, had to pay for redelivery
Ordered a new bed in store, employee was helpful and friendly, they confirmed the bed etc. upon check out, however incorrect bed was delivered. (ordered a Tedley, got a Maitland). Delivery took 3 weeks, we now have to wait another 3 weeks for collection and redelivery of the correct mattress, I understand mistakes happen, what I don't appreciate is having to pay £38 for redelivery for a mistake that wasn't mine.
UPDATE:
After being contacted by Dreams, the redelivery fee was refunded. Great after-care support.
May 10, 2023
Unprompted review
Reply from Dreams - Speke
Good morning Carlo
Thank you for your review. I am sorry for the mixup that has occurred with your mattress.
I have tried to call you to discuss this matter but there was no answer. Could you please email me on pl33@dreams.co.uk to let me know when you are free, and I am happy to contact you again.
Many thanks
Peter
Great staff In the store
Great staff In the store, friendly and very knowledgeable.
Delivery and installation team were great and cleaned up afterwards.
My only gripe is that the installation guys were only given 20 minutes to construct the bed. I think Dreams need to reconsider this timescale
March 10, 2023
Comfy bed and mattress
March 10, 2023
Your staff are friendly and the quality of purchase is excellent
February 26, 2023
Went the extra mile as did not have…
Went the extra mile as did not have what I wanted when I went into store but found it for me the same day
February 17, 2023
In the shop and the men that put the…
In the shop and the men that put the bed together were great but we had a problem and when we got in touch with customer service they said that they were only able to help Monday to Friday 9 to 5
February 15, 2023
Excellent staff with great knowledge…
Excellent staff with great knowledge and managed to meet our expectations within a budget we could afford.
January 14, 2023
Quinn was an absolute star
From walking into the store to be greeted by Quinn at the Liverpool Speke store, to then not having to worry about delivery and assembly when my mother suddenly had a heart attack, I can not fault anything from the quality to the service. Everything was brilliant. The only reason I haven’t wrote a review sooner is through no fault of theirs but just because of life being too busy. The service was honestly so good that even months later I’m still thinking about how pleasurable the experience was.
September 7, 2022
Unprompted review
The product is in quality and…
The product is in quality and comfortable
October 11, 2022
Unprompted review
A store that wins out over online every time!
Our experience buying this product was exceptional. Quinn was knowledgeable, helpful and professional. We are furnishing a new home and fully intend to return for further purchases. Highly recommended for people with accessibility in mind, understanding staff and respectful attitude.
October 17, 2022
Unprompted review
Five stars
The order process was good. Clear with plenty of discount applied. Delivery was also high standard
October 3, 2022
Unprompted review
Therapur Actigel Polar 2600K
Purchased a Therapur Actigel Polar 2600K mattress from Dreams, New Mersey Retail Park, Liverpool.
The Sales Advisor Niamh was fantastic - very knowledgeable and professional. She showed us a large selection of mattresses suitable for our needs after using the Sleepmatch machine. We didn't feel pressured to buy and all in all it was great experience. The mattress was delivered within days and is a very comfortable mattress.
September 5, 2022
Unprompted review
Very friendly greeting by Niamh.
Very friendly greeting by Niamh.
Professional and courteous staff. Helpful and very knowledgeable.
Never felt rushed. Relaxed atmosphere making selection and purchase easy.
Drink offered.
I was able to test various pillows and mattresses.
Found sleepmatch very useful.
August 17, 2022
Unprompted review
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