Dreams - Speke Reviews 

118
TrustScore 5 out of 5

4.9

11a New Mersey Retail Park, L24 8QB Speke, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great customer service by Daniel whose knowledge and advice helped us choose. Today bed was delivered and assembled by Koran and Jay who did an excellent job and left everything clean and tidy.

Rated 5 out of 5 stars

After trying several mattresses at the store, I proceeded with the great value choice that was easily found at the entrance. And I didn't regret at all, it's so comfy I'm sleeping better and better... See more

Rated 5 out of 5 stars

From walking into the store to be greeted by Quinn at the Liverpool Speke store, to then not having to worry about delivery and assembly when my mother suddenly had a heart attack, I can not fault any... See more

Rated 4 out of 5 stars

Great staff In the store, friendly and very knowledgeable. Delivery and installation team were great and cleaned up afterwards. My only gripe is that the installation guys were only given 20 minutes... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 11a New Mersey Retail Park, L24 8QB, Speke, United Kingdom

  • 01514330873

4.9

Excellent

TrustScore 5 out of 5

118 reviews

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4.9

All reviews

(118)

13,235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Made up with purchase

Made up with purchase. Only went in to see what was what while looking for mattresses for my wife who going through chemo treatment. And while being hard of hearing and blind the staff at Speke dream store was fantastic they were patient and informative with everything i am really made up with our purchase. So glad I went in when I did.

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience

The staff had the patience to present us all the divan beds and was able to provide us all the details we needed: type of divan beds, colours, materials, etc. She also presented us the 4 type of mattresses that were suitable for me and my partner, after taking the test. I liked the fact that they gave us the space and time to decide, not pushing too much for a sale. Which was a success because we ended up buying that bed though we didn't intend to. Thank you!

February 21, 2022
Unprompted review
Rated 5 out of 5 stars

10/10

From mattress testing in store to the bed being delivered and built, it was nothing but smooth sailing. In store experience was excellent, Quinn at Speke ensured we found the exact bed we were looking for, their manner and customer service was fabulous. Andy and Dave on the delivery and build were great, on time, tidy and efficient. Took the time and care to ensure I was happy before they left. The bed is also ridiculously comfy!

February 16, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from entering the…

Excellent service from entering the Speke based store to the delivery service. Thank you all so much. Excellent customer service too, my apologies but I have forgotten the lovely girls name who helped me choose my dream mattress.

February 3, 2022
Unprompted review
Rated 5 out of 5 stars

No problems

Excellent support from Joe in the Speke branch. My backside no longer hurts because I bought a Tempur mattress. Delivered when they said, unlike John Lewis who have never delivered to me on time.

January 7, 2022
Unprompted review
Rated 5 out of 5 stars

Mattress

Timmy on retail in Speke extremely helpful.
Purchased a mattress very comfortable would highly recommend this shop.

December 29, 2021
Unprompted review
Rated 5 out of 5 stars

Great Service!

Joe from the Speke retail park was great! Provided a friendly service and was knowledgeable about the items in store. A stress-free time!

November 15, 2021
Unprompted review
Rated 5 out of 5 stars

There was plenty to choose from at the…

There was plenty to choose from at the store which had a good display set up and everywhere was smart and clean.The Staff at Speke, Liverpool were just wonderful. They listened to my needs and spent time in getting me exactly what I wanted. They were polite and very helpful.

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

I’d definitely recommend Dreams. The bed we got from the store in Speke was a decent price and really nice quality. I like the fact we were given a specific delivery date on the day of purchase. We also paid for the delivery staff to dispose of all the packaging, and they did a great job.

October 12, 2021
Unprompted review
Rated 5 out of 5 stars

Thanks Victoria!

Brilliant service from Victoria in the Speke store, never rushed and spent alot of time with us getting the right mattress and frame for us

September 17, 2021
Unprompted review
Rated 5 out of 5 stars

Very pleased

Very good experience from start to finish, very fast delivery time aswell. Very happy with purchase thanks dreams

June 27, 2021
Unprompted review
Dreams - Speke logo

Reply from Dreams - Speke

Good evening,

Thank you for taking the time to leave us a review, we hope you enjoyed your visit to our Dreams store.

We hope to welcome you back soon!

Kind Regards,
Charlie

Rated 5 out of 5 stars

Extremely happy

We were extremely happy with the service that we received in the shop. Tim, the sales assistant was very helpful but not pushy he obviously knew what he was talking about and gave us good advice without being overbearing. We would certainly recommend using them to friends and will return for future purchases.

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service, highly recommend Dreams.

It was my first visit to a Dreams shop and I could not fault anything. James assisted me and was absolutely brilliant, very patient and understanding of my needs and my budget. James went through the dream experience of the three minutes on the bed where it records what mattress is best suitable and then took time showing me the different mattress and explaining in full detail all about them and gave me time to try out the different beds until I found the one that was perfect for me. He then took time explaining the bed frames, he never once pushed me into a sale but gave me all the information and space for me to make my own decision in my own time. I could not fault anything and the whole experience of buying a new bed was pleasant, I was looked after and treated excellent, the other staff were also very friendly and pleasant too, I highly recommend Dreams.

December 17, 2020
Unprompted review
Rated 5 out of 5 stars

Definitely going to use Dreams again!!

We where undecided on the type of mattress and bed frame we wanted. Tim, the store representative, provided us with all the support we needed in order to make an informed choice. The whole process was made easy by Tim and we are very happy with the purchase that we made.

December 15, 2020
Unprompted review

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