Smooth experience from start to finish, bed was delivered when they said it would be, and all staff in store and on delivery were extremely proficient.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the time of putting the order in to getting the bed delivered and put together, I could not fault Dreams for their customer service. The service instore was incredibly helpful with lots of diffe... See more
Mattress is higher than i expected but getting used to it.Main problem is the topper appears to make the bed width narrower so doesn`t feel like a kingsize bed . Sleeping partner is too close and make... See more
Could not ask for a better service from going into the Dreams store in Stirling, trying the "special beds" to see which would match us, to the delivery of our mattress. Very professional. We will def... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3C 19 Kerse Road, FK77SY, Stirling, United Kingdom
- 01786439206
4.8
Excellent
114 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Salesman was knowledgeable but…
Salesman was knowledgeable but refrained from the "hard-sell." He neither wheedled nor pushed but was friendly. Quality of mattress is excellent and delivery was fast and efficient. Absolutely no complaints.
April 11, 2025
From the sales man to the delivery men…
From the sales man to the delivery men they were all excellent
March 23, 2025
Very helpful in store and on delivery.
Very helpful in store, delivery arrived at date and time promised. Even sent a second vehicle, as part of the order had not arrived at the depot when the main part of the order had to leave. The second vehicle came straight here and all the order arrived at the same time. Old mattress removed new bed and mattress delivered perfectly.
March 7, 2025
Excellent service
Really happy with my new divan and headboard. Delivery service was great too, giving you a 2 hour slot, they also rang 30 minutes before that actually delivered. Excellent service
February 17, 2025
good experience in store
good experience in store, staff very helpful and friendly, delivery in time.
very satisfied with the product purchased
February 12, 2025
Give yourself time
Took a couple of nights to get used to the new mattress, but now I love it.
February 12, 2025
I'm so pleased with my bed its so nice…
I'm so pleased with my bed its so nice and comfortable. The two guys were so nice and helpful so give them a big compliment from my.
February 9, 2025
Fabulous customer service
Fabulous customer service, great delivery time & product is exactly what I required.
February 9, 2025
Excellent on going service from Dreams team at…
Excellent service from Dreams team at Stirling. Just recently taken delivery of our new divan bed and awaiting a new headboard.
Found one of the 4 drawers in the divan bed is not opening. Reported to branch and awaiting contact from Customer Service.
February 1, 2025
Wonderful service
Friendly and knowledgeable assistant who listened to our requirements and sorted out the best mattress for us.
November 14, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered a bed i was told it…
I ordered a bed in October was told it would be 8 weeks so we paid our deposit and awaited our bed. We got an email in December telling me good news order is ready for delivery I had to choose delivery date I was directed to pay balance which I did, when I went to pick the slot for delivery it said not available, I telephoned the shop where I purchased the bed (Stirling) to be told 50 had been delivered but I was not one of the 50.
Now we are half way through January now to be told we would be lucky if we get it for March. I have now cancelled it and the refund is not what I paid they have taken off pillows I did not ask for and a difference of £30.00 for what I do not know. So be very vary when buying a bed at Dreams they say there beds come from there workshop in West Midlands this bed I got was coming from China. Not a happy customer
October 18, 2024
Unprompted review
Reply from Dreams - Stirling
Good afternoon Morag,
Thank you for taking the time to leave us your feedback. I also want to thank you for speaking with me on the phone today so I could gather some additional information.
I appreciate that this has been a very frustrating and disappointing experience. I will be using your feedback constructively to ensure the learnings are taken.
Many thanks,
Kishan
Excellent service from caring staff who…
Excellent service from caring staff who made the extra effort.
January 6, 2025
Unprompted review
Really great sleep after adjusting to…
Really great sleep after adjusting to new mattress 😴. Only one small concern is the new mattress smell has not gone yet and we are nearing two weeks. Trying to leave bedroom window open every day.
December 19, 2024
Excellent seevice
Received a text giving my 2 hour time slot, and the guys phoned to give a time and arrived promptly.
Excellent service from the 2 guys that were building the bed, and they took a the rubbish away with them.
Only took them 45 minutes to do the job from start to finish.
December 6, 2024
Dreams personal were on time and…
Dreams personal were on time and accomplished their job with minimum disturbance they were dressed with the right footwear and uniform and cleared off all the Unwanted material after the job was completed. Thank you.
October 26, 2024
Staff were super helpful
Staff were super helpful in finding us the right bed with the shortest wait time. Went the extra mile to help.
September 15, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.