Smooth experience from start to finish, bed was delivered when they said it would be, and all staff in store and on delivery were extremely proficient.
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From the time of putting the order in to getting the bed delivered and put together, I could not fault Dreams for their customer service. The service instore was incredibly helpful with lots of diffe... See more
Mattress is higher than i expected but getting used to it.Main problem is the topper appears to make the bed width narrower so doesn`t feel like a kingsize bed . Sleeping partner is too close and make... See more
Could not ask for a better service from going into the Dreams store in Stirling, trying the "special beds" to see which would match us, to the delivery of our mattress. Very professional. We will def... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3C 19 Kerse Road, FK77SY, Stirling, United Kingdom
- 01786439206
4.8
Excellent
114 reviews
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great service
September 6, 2024
DREAM SERVICE
Visited dreams Stirling to make a purchase. The whole process from in store to delivery was first class. At no time did we feel rushed and Michael (in store colleague) explained everything in detail and confirmed our requirements before placing our order. Highly recommend this store and staff.
August 1, 2024
Unprompted review
We are very pleased with our new…mattress
We are very pleased with our new mattress so far. We are No longer waking up with sore backs & the whole of my back feels fully supported
August 1, 2024
Delivery was exactly on time
Delivery was exactly on time.
Driver and assistant were helpful.
August 4, 2024
Dreaming of a Good Sleep...
I have had countless nights of no sleep,with a bad back, I just had enough, so I went online to Dreams, after watching your advert on TV. I got a great agent, Michael in Sterling, he was patient, talked me through the website, I had picked a base/headboard, but was unsure about the mattress, my chiropractor told me firmer the better, so together we decided on one that had a great discount. I spent a lot of money on this bed, he gave me extra discounts too. I am so glad I did, it is brilliant, and a bonus was it had Team GB all over, fate, with the Paris 2024 Olympics being on now, a sign. I also got a pillow, to help with my neck. My chiropractor says two things you MUST look after, are your back and your feet. My suggestion to Dreams is to link up with chiropractors in some way.
August 4, 2024
Excellent service from shop to delivery.
August 4, 2024
Great delivery team and an excellent bed
July 13, 2024
Well done …
The sales person was great not overbearing giving us time space and information we wanted when we required it
June 8, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
One of the items (free pillows) did not…
One of the items (free pillows) did not arrive - had to contact you THREE times and still not sure if they’ll turn up
June 29, 2024
Reply from Dreams - Stirling
Good morning Brad,
Thank you for taking the time to leave us your review.
I am sorry to hear that you are yet to receive the free pillows.
I have been able to look into this for you and have established why you did not originally receive the pillows. The pillows are now being delivered by a courier.
I have sent you an email and have included the tracking details for this in the email.
Many thanks,
Kishan
delivery of bed
From the staff in the sales room to the delivery men everything was perfectb
June 16, 2024
Great company.
Extremely helpful during phone ordering. And operatives very friendly and helpful. Would highly recommend this company.
June 15, 2024
Staff were helpful right away
Staff were helpful right away, and I’m also a wheelchair user so they made things around the shop much more easier to access without even asking, and made the experience very pleasant
April 20, 2024
Staff in the shop were very helpful and…
Staff in the shop were very helpful and friendly. Delivery was prompt and on time.
March 24, 2024
Friendly
Friendly, easy mannerism of Salesperson made the task of buying a new bed very easy.
March 22, 2024
Excellent Service!
Dreams have been incredible! Excellent customer service and were a great help to me and my family. I highly recommend using them as they deliver customer service excellence. The bed we ordered was delivered with care and it was incredibly helpful they took the old bed away and disposed of it. They have the best beds available to suit your needs. We will return again in the future! I highly recommend Dreams for a trustworthy customer experience.
March 20, 2024
Unprompted review
Good quality product for cheap
Good quality product for cheap, friendly staff and managed to order and pay very quickly
March 9, 2024
Unprompted review
Friendly staff
Friendly staff , helped me choosing mattress and gave great service . Delivery guys were great too and kept me
Updated on deliver times prior to arriving.
December 27, 2023
Buying a new mattress
Employee knowledgeable and pleasant. Product excellent and varied. Good choice and availability.
December 28, 2023
Unprompted review
Very curteous and polite
Very curteous and polite, nothing too much trouble, very pleased with them and the purchase, I'm over the moon with my new bed and mattress, thank you
November 30, 2023
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