Smooth experience from start to finish, bed was delivered when they said it would be, and all staff in store and on delivery were extremely proficient.
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From the time of putting the order in to getting the bed delivered and put together, I could not fault Dreams for their customer service. The service instore was incredibly helpful with lots of diffe... See more
Mattress is higher than i expected but getting used to it.Main problem is the topper appears to make the bed width narrower so doesn`t feel like a kingsize bed . Sleeping partner is too close and make... See more
Could not ask for a better service from going into the Dreams store in Stirling, trying the "special beds" to see which would match us, to the delivery of our mattress. Very professional. We will def... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3C 19 Kerse Road, FK77SY, Stirling, United Kingdom
- 01786439206
4.8
Excellent
114 reviews
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The Dreams shop in Stirling was so…
The Dreams shop in Stirling was so helpful and friendly but not in your face sales like other shops. Got the exact firm double mattress that we needed and excellent delivery. Would highly recommend Dreams for no pressure but genuine sales skills.
October 28, 2023
All good and efficient.
October 27, 2023
Choice of beds on offer and helpful…
Choice of beds on offer and helpful staff. Delivery was prompt, on time and delivered to room of our choice.
October 26, 2023
Friendly Staff who know their products
Staff clearly knew their products and guided us through the options quickly and efficiently including timing on when the relevant offers were applicable from and to. A pleasant experience and would recommend a visit to Dreams to anyone considering a bed or mattress purchase as opposed to 'running the online gauntlet' for these type of products.
October 12, 2023
Unprompted review
Staff were excellent
Staff were friendly, helpful, knowledge, willing to offer a discount, did not get defensive when i explained i was going to look online at competitors prices, and were willing to look up answers to very detailed questions I had about the guarantee.
October 15, 2023
Unprompted review
In store advice and ability to try…
In store advice and ability to try mattresses was invaluable
September 30, 2023
Great shop service but could have done…
Great shop service but could have done with earlier delivery
September 27, 2023
Really good and delivery men was very…
Really good and delivery men was very helpful
September 27, 2023
Magic nothing was…
The staff were so helpfull nothing was to much bother and any questions were answered promptly without hesitation well versed and felt so at ease never tried to fob u off
August 31, 2023
great bed nothing to add
August 12, 2023
The bed is comfortable and practical…
The bed is comfortable and practical for the room. The delivery was good. The price matched my budget.
August 4, 2023
Thank you for reliable service in…
Thank you for reliable service in advising and delivery of products.
July 21, 2023
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The delivery and assembly was excellent…
The delivery and assembly was excellent very efficient and tidy the bed in itself is very good but the massage for the back and legs is very poor almost non existent the TV is fine just some issues with accessing the surround sound every time you turn it on, I do not have a separate invoice for the TV which is deemed as a commercial TV for the warranty which is supposed to be for 3 years
July 12, 2023
Reply from Dreams - Stirling
Good afternoon Keith,
Thank you for taking the time to leave your review. I am sorry to hear about the issues with your new bed. I would like to discuss this with you in more detail so that we can fix these issues.
I have tried calling you, but unfortunately there was no response and no option to leave a voicemail. I have therefore emailed you for more details, and look forward to hearing back from you soon.
Kind regards,
Simon
Fabulous customer service
Fabulous customer service. The staff in store couldn't do enough to help me find my perfect mattress.
The mattress itself is amazing. I've had uninterrupted sleep every night. It was great value for money and worth every penny.
July 13, 2023
Delivered when it was supposed driver…
Delivered when it was supposed driver called before delivery. Staff in shop were very helpful and knowledgeable.
June 17, 2023
I wasn't told at anytime the bed had to…
I wasn't told at anytime the bed had to be unpacked and assembled. as i was disabled at that time (the reason for buying a new bed) this caused great problems as i live on my own. Would I buy from Dreams again? only on the basis of my complaint I would re consider
June 15, 2023
Reply from Dreams - Stirling
Good morning Alex,
Thank you for taking the time to leave your review. Assembly is an optional extra that can be added on to orders. I am sorry to hear that you were not made aware of this.
I tried calling you to discuss this further, however I have left a voicemail as I was unable to reach you. I have also sent you an email with my contact information, and look forward to hearing from you soon.
Kind regards,
Simon
…Mattress topper issue
Mattress is higher than i expected but getting used to it.Main problem is the topper appears to make the bed width narrower so doesn`t feel like a kingsize bed . Sleeping partner is too close and makes our night`s sleep less comfortable. Will be exchanging it for this reason. Otherwise very comfortable.
May 10, 2023
The Stirling shop staff were fantastic
The Stirling shop staff were fantastic. No hard sell and went through their process to get us the ideal bed we wanted. Fantastic overall.
March 2, 2023
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