Had a great experience. We bought a mattress, it was available a lot quicker than our original enquiry when choosing what we wanted, which was fantastic. Ordering was a straightforward process, hand... See more
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So much more comfortable than old mattress and sleeping so much better now except heat lol but no bad back in morning Such a good purchase
Good experience all round. Service in the shop was very friendly and helpful. Delivery date sorted easily and the delivery was on time with good communication from the driver on the day to confirm tim... See more
Very helpful in store advice, no rush or pushy selling. Delivery arrived on time after receiving the texts the day before with a time slot and a phone call on the day 30 mins before delivery. One mi... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Bridgemead Retail Park, SN5 7YF, Swindon, United Kingdom
- 01793377182
4.8
Excellent
386 reviews
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Excellent service
July 5, 2026
New mattress
So much more comfortable than old mattress and sleeping so much better now except heat lol but no bad back in morning
Such a good purchase
June 28, 2026
Had a great experience
Had a great experience. We bought a mattress, it was available a lot quicker than our original enquiry when choosing what we wanted, which was fantastic. Ordering was a straightforward process, handled politely and efficiently. The delivery team were exceptional (shoutout to Kieran and Drew). They checked in house access, removed our old mattress quickly and brought in the new one to exactly where we wanted it. They were polite and respectful, in and out in no time at all. We bought the sleepeezee Kennington which is so comfortable, no more bad backs. Wish I'd done it years ago. Dreams West Swindon were brilliant!
June 21, 2026
Good experience all round
Good experience all round. Service in the shop was very friendly and helpful. Delivery date sorted easily and the delivery was on time with good communication from the driver on the day to confirm time slot. Headboard is very comfortable and we are very happy with the product.
June 13, 2026
Great service Keater
We pop in to Dreams of Swindon.
A very nice young man who name was Keater,
Came and asked us if he could help us with anything.
This young man was so very helpful about the bed base and headboard, and draws under the bed.Showing us a range of different beds for us to look at. Different colours in headboard and bases.
Keater offers us a drink. Left us to look around, but said just call him over if we needed any other help. Nothing was too much trouble to help us and answer our questions.
Need to sort out which colour go bed base goes in our bedroom. Then we be back to see you Keater
Many thank for a great service.
Di and Dave.
June 12, 2026
Unprompted review
From entering the store I was welcomed…
From entering the store I was welcomed and when I said I wanted a mattress I was taken to a computerised model that measured my body contours , and all sorts of things.
From the results four mattresses were selected for me to choose from and after trying all four , I found it easy to make my decision!
The experience was great insofar as most of the decision making was done for me.
I have had the mattress ten days now and I love it!
Thank you Dreams you are brilliant!
Gerry Wright
Swindon
May 14, 2026
Unprompted review
Great delivery
Great delivery
Friendly crew
Delivered within time frame - kept me informed
May 16, 2026
Delivered On All Levels
From store to door everything went as expected and our new divan and mattress are amazing!
Have been a Dreams customer for a number of years and that will continue.
April 25, 2026
Delivery team
Delivery team - efficient, helpful and speedy
Sofa bed - does exactly what it’s meant to do, after the team spent a few minutes with me making sure I understood how to make it happen
Very pleased, thank you!
April 25, 2026
excellent experience
What an excellent experience at the Swindon Branch we had, so helpful and efficient
April 24, 2026
Couldn’t be happier
I was very happy with my experience here. Josh helped us pick out the perfect mattress for us and I could not fault him. He was kind and charismatic. We never felt pushed or forced into any direction. The store itself was clean and inviting. All the employees including the manager were extremely helpful. I came into the store just to see our options but left with a brand new mattress and a smile
April 18, 2026
Unprompted review
Brilliant delivery service great…
Brilliant delivery service great workers removing my old mattress and placing new one exactly as required.
April 18, 2026
Great Service
Great service and very happy with the bed and mattress. Chad who delivered and put together our bed was very helpful.
April 17, 2026
The team at Dreams were fabulous from…
The team at Dreams were fabulous from start to finish. They helped me find the perfect mattress for me and had a great selection of delivery dates to suit me. The delivery team were polite and courteous and delivered my mattress to the bedroom and taking away the old mattress. Such a fantastic service and I would definitely recommend them.
April 13, 2026
Very comfortable bed
Very comfortable bed, delivered on time and assembled by very helpful and friendly members of your staff.
April 11, 2026
I highly recommend dreams
I highly recommend dreams, recently i have purchased tow beds, very satisfied, i would recommend this store, Friendly customer service.
April 10, 2026
Unprompted review
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