Had a great experience. We bought a mattress, it was available a lot quicker than our original enquiry when choosing what we wanted, which was fantastic. Ordering was a straightforward process, hand... See more
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So much more comfortable than old mattress and sleeping so much better now except heat lol but no bad back in morning Such a good purchase
Good experience all round. Service in the shop was very friendly and helpful. Delivery date sorted easily and the delivery was on time with good communication from the driver on the day to confirm tim... See more
Very helpful in store advice, no rush or pushy selling. Delivery arrived on time after receiving the texts the day before with a time slot and a phone call on the day 30 mins before delivery. One mi... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Bridgemead Retail Park, SN5 7YF, Swindon, United Kingdom
- 01793377182
4.8
Excellent
387 reviews
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Fantastic service and very friendly…
Fantastic service and very friendly helpful delivery people. They were very professional and did a great job building our new bed. All packaging was taken away with the old bed and wore shoe covers the whole time. They took their time to show me how to open and close the ottoman bed properly too.
June 27, 2025
The guys who delivered the bed were…
The guys who delivered the bed were professional and helpful.
November 23, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Swindon
Hi Tom
Unfortunately we do not quite understand your query. We have sent an email and I hope to hear from you shortly.
Many thanks
Peter
Great service by the team, let down by IT!
The actual shopping experience was easy and enjoyable and we love the mattress- just so comfortable!
The delivery slot just didn’t happen, although the delivery team were fab, helpful, quick & efficient there apparently had been an IT issue and we waited in all morning for our mid morning slot which just didn’t happen - finally arrived after 1pm. That is the only reason for dropping a star!
November 22, 2025
Tempur
Trying the mattress gizmo made it easier to find the right mattress for me. The gentleman in the Swindon branch who suggested I try the Tempur mattress upstairs was very helpful and knowledgeable.
October 22, 2025
Perfect service and great product. Brilliant value
The whole experience was great from the minute we entered the store to the delivery and enjoyment of the product.
The staff member Wayne who sold it to us was helpful friendly and did not pressure us to purchase. He gave us lots of time to look at the bed frames on our own and pointed us in the right direction. We were really pleased with the service. We were kept up to date with delivery and the delivery driver turned up on time and called us in advance. The bed frame arrived in great condition. The installation instructions were easy to follow and we are really pleased with the quality. Finally a good night's sleep. Thankyou dreams!
November 8, 2025
Very happy with the bed.
Very happy with the bed.
The delivery men were polite and efficient
November 8, 2025
Efficient and helpful from point of…
Efficient and helpful from point of sale to delivery
November 2, 2025
Always have had good service and value from Dreams.
Service. We go to dreams before anywhere else for beds.
November 1, 2025
Excellent experience/service
Arrived as expected time slot. Very friendly, polite gents. Very considerate of property, built beds as requested and removed packaging. Would definitely recommend dreams for purchase and delivery
October 27, 2025
Dealt with very well by Sheryl in…
Dealt with very well by Sheryl in Swindon store. Good advice supplied. Delivered as agreed. We did use there exchange scheme which was simple as unhappy with our first choice. Would be five stars if the second delivery crew had been better. No thought, consideration or care given to what they were doing.
May 11, 2025
On entering Dreams the first thing I…
On entering Dreams the first thing I noticed was the friendly approach,no hassle or push to buy a bed.The 3 staff were all smiling and when we told them what we were after,a certain base & a mattress we were shown them. No push to chose different base or mattress and the merits of each one was explained. On going to pay we were offered a cup of coffee and very helpful in going through the paperwork. All in all a relaxed atmosphere.
October 4, 2025
The shop is way bigger than it looks from the outside
The shop is way bigger than it looks, it is a proper tardis. The proprietors are very informative, patient and helpful here. We got loads of guidance but none of the hard sell you can sometimes get from the big national stores. Price was very fair, delivery was flawless and so far, so very good. If you are in the market for a mattress you should definitely give them a go.
September 30, 2025
Unprompted review
Quick and easy
I was greeted as I walked in. Shown a choice for my needs and budget and order sorted quickly
October 10, 2025
Nice Firm Choice.
We are really happy with our lovely new mattresses. After suffering for 4.5 years, this makes us really happy. The firmness is fine, and the delivery was on time. We are back to relaxing comfortably and having healthy sleep. Thanks.
October 4, 2025
Very knowledgeable and friendly
September 27, 2025
Helpful in the shop
September 26, 2025
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