Had a great experience. We bought a mattress, it was available a lot quicker than our original enquiry when choosing what we wanted, which was fantastic. Ordering was a straightforward process, hand... See more
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So much more comfortable than old mattress and sleeping so much better now except heat lol but no bad back in morning Such a good purchase
Good experience all round. Service in the shop was very friendly and helpful. Delivery date sorted easily and the delivery was on time with good communication from the driver on the day to confirm tim... See more
Very helpful in store advice, no rush or pushy selling. Delivery arrived on time after receiving the texts the day before with a time slot and a phone call on the day 30 mins before delivery. One mi... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Bridgemead Retail Park, SN5 7YF, Swindon, United Kingdom
- 01793377182
4.8
Excellent
387 reviews
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Great service from everyone we dealt with
The information and assistance we received in the store was fantastic. Very good and helpful.
I think the lady's name was Shona or something like that, she was brilliant!
Also the 2 delivery drivers were able to tell us pretty much what she had said but again knowledgeable about the product.
The downside is the smell, still waiting for it to clear but having to sleep on it anyway
February 13, 2026
Great overall.
Great overall.
We were not pressured at all in the showroom, the lady who helped us understood our budget and requirements and showed us our options.
The delivery men were very friendly and helpful.
February 8, 2026
The whole experience from shop to…
The whole experience from shop to delivery was 1st class and we are having the most comfortable nights sleep we have had for a very long time. So thank you for a wonderful service and product
February 8, 2026
May use AI-assist with repliesRead more
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The salesmen are to pushy
The salesmen are to pushy, I did state that we wanted to have a look around on our own for a while, however we were followed and interrupted all the time
February 1, 2026
Reply from Dreams - Swindon
Good Morning James
Thank you for taking the time to leave us your review.
I am very sorry to hear of your sales experience in the store. I have sent you an email and I look forward to speaking with you soon.
Kind Regards,
Nick
Fabulous mattress
Fabulous mattress. Really good quality and yes indeed we have slept very well on it since we installed i nearly 2 weeks ago. Dreams were very good communicators.
February 4, 2026
The guys that turned up Jess &JJ were…
The guys that turned up Jess &JJ were amazing came in with over shoes very polite, even put on my old mattress, northing was too much trouble, please pass on.
January 26, 2026
Comfy mattress.
We were served by a knowledgeable sales lady, Sheryl, she understood what we were looking for and helped us pick a very comfy new mattress. Nothing was too much bother.
January 19, 2026
Had a great experience on our recent…
Had a great experience on our recent purchase. The staff in the Swindon store were extremely helpful and knowledgeable and we were able to order the bed we wanted, at a price we were comfortable with. The delivery experience was excellent, the team communicated well and were very accurate with their timings! They were friendly and dealt with our delivery professionally.
We are repeat customers to Dreams at Swindon and with good reason!! many thanks to all involved ☺️
January 9, 2026
Excellent Customer Service
Excellent customer service from Joshua, who was polite, friendly, efficient and knowledgeable, without being pushy.
Also excellent delivery service, with helpful updates on delivery times, and very efficient delivery team.
January 1, 2026
We love our new bed and mattress
We love our new bed and mattress. Enjoyed walking round our local store and seeing everything in real life! Great service and delivery.
January 3, 2026
Great service in shop / on delivery
Great service in shop and during delivery, super product
December 15, 2025
Excellent service from beginning to…
Excellent service from beginning to end. All staff, customer service & delivery guys couldn’t have been anymore helpful.
January 2, 2026
Knowledgeable, helpful staff
Very helpful in store advice, no rush or pushy selling. Delivery arrived on time after receiving the texts the day before with a time slot and a phone call on the day 30 mins before delivery.
One minor niggle, the shop forgot to give me my mattress protector on the day and said they couldn’t post it so I had to make another journey to pick it up which I found inconvenient.
November 29, 2025
I very satisfied with quality of…
I very satisfied with quality of mattress. And very satisfied with service provided .
October 15, 2025
The staff were great.
The staff were great.
In the shop they were lovely & the men who came to the house were so helpful & did a great job.
December 12, 2025
I loved my new bed from Dreams
I loved my new bed from Dreams
But far from happy with the Base and protruding staples
One of them I cut my finger on quite Badley and others we had to get a hammer and put them in correctly.
What happened to quality checks and checking product was fit for purpose.
Before sending it to the customer ??
December 6, 2025
Reply from Dreams - Swindon
Good afternoon Gordon,
Thank you for your recent review.
I am sorry to hear there was an issue with your base and you were injured.
We have attempted to contact you today to discuss this further and we look forward to hearing from you.
Kind Regards,
Wayne
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