Had a great experience. We bought a mattress, it was available a lot quicker than our original enquiry when choosing what we wanted, which was fantastic. Ordering was a straightforward process, hand... See more
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So much more comfortable than old mattress and sleeping so much better now except heat lol but no bad back in morning Such a good purchase
Good experience all round. Service in the shop was very friendly and helpful. Delivery date sorted easily and the delivery was on time with good communication from the driver on the day to confirm tim... See more
Very helpful in store advice, no rush or pushy selling. Delivery arrived on time after receiving the texts the day before with a time slot and a phone call on the day 30 mins before delivery. One mi... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Bridgemead Retail Park, SN5 7YF, Swindon, United Kingdom
- 01793377182
4.8
Excellent
387 reviews
Asks customers to review
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First class service from start to…
First class service from start to finish.
Helpful, knowledgeable staff in showroom,
informative throughout purchase and delivery process.
No hesitation in recommending Dreams.
January 15, 2025
A prompt delivery very pleasant staff…
A prompt delivery very pleasant staff and very helpful communication was very good and helpful
January 15, 2025
Very good delivery and workmanship…
Very good delivery and workmanship looks great not tried sleeping yet as it’s guest bed settee
January 3, 2025
One stop shop for beds
Ideal place to go if you are looking for a new bed. We are returning customers
January 2, 2025
Unprompted review
Delivery team were very friendly and…
Delivery team were very friendly and courteous. They worked quickly and tidily, removing all waste plastic etc.
They took care to not damage anything.
They were able to explain how to care for the bed frames and answers all my questions.
They were fab!
December 23, 2024
Ordered a king size bed and mattress
Ordered a king size bed and mattress. Delivered on the date agreed. Proper updates we’re received on email and sms. Installation was perfect. Loving it
December 30, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Swindon
Good afternoon,
Thank you for leaving us your feedback.
I am sorry to hear that you are finding your mattress to be uncomfortable.
I have sent you an email with some additional information about our 100-night comfort guarantee and I do hope to hear from you soon.
Many thanks,
Kishan
Delivery complaint
The only thing you got right was our bed plus 3 mattresses the delivery people lied to your office about where the mattresses were they just could not provide what we paid for disgusting service paid for recycling mattresses only took 2 paid for to be built refused left us with all packaging and left headboard and one mattress downstairs I have copd it was really hard to get it upstairs on my own mattress packaging clearly states 2 person carry then delivery guys just left the property without letting us know they were going service was not what I expected from dreams.
December 22, 2024
Reply from Dreams - Swindon
Good morning Paul,
Thank you for taking the time to leave us your review.
I am sorry that the crew were not able to carry out the additional services.
Having had a chance to look into this in more detail, the crew did contact our central team to explain that owing to conditions within the property, they were not able to carry out the services.
I am truly sorry. The funds paid for the services that were not carried out have been deducted from your finance agreement value to reflect this.
Many thanks,
Kishan
Staff friendly and knowledgeable
Staff friendly and knowledgeable. Store staff attentive and professional. Same with delivery drivers who were helpful, polite and respectful.
December 19, 2024
We bought a mattress from Dreams in…
We bought a mattress from Dreams in Swindon. The whole experience was very pleasant, from the friendly welcome we got from a young man on his first working day there, to Myer who was very informed and patient.Also we found they were cheapest on delivery and taking away our old mattress. Also we didn't think their mattresses were more expensive although they were of the finest quality.
December 17, 2024
Unprompted review
Very good quality of the product
Very good quality of the product, delivered well , satisfied with quality, service and delivery.
Highly recommended to purchase from dreams 👍
December 18, 2024
The whole experience was pro and dreamy
December 15, 2024
Correct product delivered and installed…
Correct product delivered and installed without any hassle on time. Polite and respectful staff that left the premises clean and tidy. Could not ask for more.
December 12, 2024
Good professional service
Good professional, friendly service. Great instore staff, good friendly delivery. Great communication.
December 11, 2024
absolutely perfect
absolutely perfect, we did the body scan to see what mattress it recommended, had a choice of 3, we choose 1 that was recommended. Delivered a week later no hassle or stress, very quick exchange old out new in, and it’s perfect. Not had a bad nights sleep since.
Highly recommended
December 10, 2024
Great bed and great service
Great bed and great service, had to go back to the store as delivery people didn’t leave the assembly instructions. Store printed me a copy and gave me a coffee, thank you.
December 6, 2024
The first night on our mattress was the…
The first night on our mattress was the most comfortable mattress we have ever slept on. Thank you very much. I would recommend dreams to anybody.
December 6, 2024
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