James made our experience all the better with his fantastic knowledge and huge support in making a decision. He truly is a credit to Dreams!
Location
Switch locationUnit 1, Jolly Sailor Park, Bitterscote Drive, B78 3HD Tamworth, GB
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See what reviewers are saying
Purchase and delivery excellent but 2 faults with bed and mattress. One drawer not shutting right just in kne corner of drawer and thread not sewn in right on mattress. Have let customer services... See more
Company replied
The whole buying experience was calm the sales lady was patient understanding and helpful I now have a mattress that soothes every part of my body , I have osteoarthritis and deterioration of the s... See more
Great service, really helpful sales, showed us lots of different mattresses to suit us
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1, Jolly Sailor Park, Bitterscote Drive, B78 3HD, Tamworth, United Kingdom
- 02045327175
4.7
Excellent
85 reviews
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We found the products we required…
We found the products we required having failed to obtain these from competitors and received competent advise from the salesperson at the store
January 9, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Most uncomfortable mattress I’ve ever slept on!!
Had a new Tadley mattress on the 9th December the next morning I had a strained shoulder which is still painful!
I find the mattress hard and unforgiving very difficult to get comfortable
I am thinking of getting a topper to make the mattress more comfortable
I tried 3 mattress and chose the one which had some give in it this one seems so much harder than the one I chose
Can you suggest anything I can do?
December 27, 2025
Reply from Dreams - Tamworth
Good Afternoon Alison
Thank you very much for taking the time to leave a review.
I did try to call you earlier to speak with you, but unfortunately, I wasn’t able to get through, so I have followed up with an email instead.
If you would like to discuss your order or need any further assistance, please feel free to get in touch.
Thank you again, and I look forward to hearing from you.
Regards,
Nick
Bed arrived on time glad we went to…
Bed arrived on time glad we went to dream best night sleep I had in a while
December 27, 2025
We haven’t used the mattress yet as…
We haven’t used the mattress yet as it’s for a guest bedroom. However, the young chap who served us was professional and very knowledgeable on their products, also polite and friendly.
December 12, 2025
Very pleased.
Good customer service. Very pleased from start to finish. Would recommend this company.
December 6, 2025
The delivery was promptly and rhe drivers very nice
Thw conpany offer me the best quality at the bed and price as well.Is a corect company and the staff very kindfull
November 22, 2025
Excellent store and Customer Service
We visited Dreams in Tamworth and met with James who was absolutely so amazing. He knew everything about the bed we wanted and couldn't of been more helpful.
November 16, 2025
Unprompted review
Great customer service both in the…
Great customer service both in the store and by the delivery team. Great products too.
October 17, 2025
Well done Dreams
Friendly, helpful, well informed staff. Not at all pushy.
Good quality product.
October 16, 2025
Great service throughout
Great service throughout. The guidance from the shop helped me make the right decision. I was kept informed about delivery and the delivery team were respectful and did a good job. The two beds and mattresses are great.
October 26, 2025
Absolutely fabulous
Absolutely fabulous. Could not be more pleased with the purchase. Delivery and service from store excellent.
October 3, 2025
Great staff and easy ordering of a…
Great staff and easy ordering of a mattress that was chosen after using the sleep test.
October 23, 2025
Unprompted review
Excellent service at point of sale and…
Excellent service at point of sale and delivery. Really pleased with my new mattress.
October 17, 2025
Great help and advice in store and the…
Great help and advice in store and the delivery team communicated in advance and came on time.
October 10, 2025
Excellent staff very knowledgeable…
Excellent staff very knowledgeable friendly and professional
September 9, 2025
Unprompted review
The great experience.
The great experience was made by one of the best employees I have ever met in UK. The guy was so happy and knowledgeable and professional he just makes your day and helping you all the way. Also happy with the mattress. Just to mention this is from Tamworth.
September 5, 2025
I got a lovely quality bed at a good…
I got a lovely quality bed at a good price , staff was very knowledgeable about products they was also very welcoming and accommodating
August 19, 2025
Really fantastic individual service
Had two trips to Tamworth store and Katie and all staff were very helpful in helping us select great mattress and bed frame. This included getting a great deal on different savings.
July 30, 2025
Unprompted review
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