James made our experience all the better with his fantastic knowledge and huge support in making a decision. He truly is a credit to Dreams!
Location
Switch locationUnit 1, Jolly Sailor Park, Bitterscote Drive, B78 3HD Tamworth, GB
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See what reviewers are saying
Purchase and delivery excellent but 2 faults with bed and mattress. One drawer not shutting right just in kne corner of drawer and thread not sewn in right on mattress. Have let customer services... See more
Company replied
The whole buying experience was calm the sales lady was patient understanding and helpful I now have a mattress that soothes every part of my body , I have osteoarthritis and deterioration of the s... See more
Great service, really helpful sales, showed us lots of different mattresses to suit us
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1, Jolly Sailor Park, Bitterscote Drive, B78 3HD, Tamworth, United Kingdom
- 02045327175
4.7
Excellent
85 reviews
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Delivery prompt
Delivery prompt, setup of bed took around 30 mins. Guys that came were efficient and clean, taking all packaging away
August 3, 2025
A really great service from my initial…
A really great service from my initial visit to Dreams Tamworth to the delivery and assembly of my bed. The time spent with the in store staff definitely helped me to chose the correct bed and mattress for myself.
August 2, 2025
Katie went out of her way to help me.
Katie went out of her way to help me.
Very knowledgable, patient and helpful.
My bed was delivered within two days and I’m very happy!
August 2, 2025
No pressure sales
No pressure sales. I had time to look around the store and make a choice. So far the Mattress is living up to expectations
July 12, 2025
This mattress has helped no end
This mattress has helped no end. Easy process from trying out to purchase.
Definitely recommend
May 25, 2025
Great mattress. Very comfortable.
We got a fair deal that we were happy with after purchasing a pro air plus smart cool mattress and pillows. The sales people were very helpful in finding the right mattress to suit our needs and were polite and courteous at all times.
May 7, 2025
Unprompted review
I was very good service and excellent…
I was very good service and excellent customer service and very helpful and explained everything also it was very fast delivery
May 11, 2025
Great experience…
Very helpful staff and the bed machine was a great experience.
The delivery guys were also very nice and friendly.
May 9, 2025
My bed is perfect and the Dreams team…
My bed is perfect and the Dreams team from sales to delivery and installation were amazing
April 13, 2025
Can’t fault the staff they were…
Can’t fault the staff they were excellent
April 10, 2025
Unprompted review
Very comfortable
Very comfortable
Delivered on time, however they didn't take away the packing
March 29, 2025
Value, service thats simple
A great store to browse, find information, choose at leisure and great value for money. Delivery uncomplicated and on time.
March 28, 2025
Great service
Great service, everything went perfectly smoothly,Mattress perfect for me.
February 13, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Tamworth
Good Afternoon Adam,
Thank you for taking the time to leave us your review.
I had tried to call you but sadly it was not a suitable time, I have sent you an email so we can discuss the matter further and look to come to a suitable outcome.
I look forward to speaking with you soon.
Kind Regards,
Faye
Very helpful sales personnel
Very helpful sales personnel, we chose a firm mattress but finding it taking a bit of getting used to. Probably should have gone for a medium.
January 31, 2025
James at Tanworth was very…
James at Tanworth was very knowledgeable, knew his products and consequently we have ben very satisfied.
January 23, 2025
The assistant understood exactly what…
The assistant understood exactly what we wanted and we were happy with our purchase. The delivery men were fast and efficient and helpful.
January 23, 2025
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