Staff in shop were excellent and friendly but the delivery has not happened. Promised delivery on 27th text on 24 th said they would e mail info to us on the 26th but a day later they said delivery... See more
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Shop experience efficient and friendly, quickly found and ordered what we needed Delivery came when it said they would, took away old, brought in new, in barely ten minutes, including removal of foo... See more
We were hunting for a bed but had no clue exactly what we wanted. The salesman showed us to a computerised bed that takes your measurements body type and works out the sort of bed that suits you indiv... See more
I had a wonderful experience at Dreams. The gentleman who helped me was very friendly, knowledgeable, and extremely helpful throughout the whole process. He explained everything clearly and showed me... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Trowbridge Retail Park, BA14 0RQ, Trowbridge, United Kingdom
- 01225255609
4.8
Excellent
298 reviews
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Easy hassle free shopping
Fantastic product knowledge from Charles at the store. Warm and welcoming with no pressure. Talked us through what to expect from the delivery and who to contact if there were any issues with the product. Would recommend.
June 13, 2025
Delivery on time and as requested
Delivery on time and as requested
Haven't yet slept on née mattress.
June 8, 2025
Warm welcome & Exceptional service from…
Warm welcome & Exceptional service from the moment I walked into store. I dealt with James the manager. He listened to all my issues I have in relation to health and then what that meant in terms of my requirements. He suggested doing a sleep match, could’ve literally stayed on that bed all day !! and then from there he was so patient with me, whilst selecting best mattress and suitable pillow. Honestly couldn’t have done more for me and made a fab cuppa tea. Even his female colleague who wasn’t directly serving me, was so lovely too. Felt no pressure whatsoever in terms of purchasing etc. I Have purchased the particular Tempur mattress which is sold by Dreams only, got a good price to. So looking forward to its arrival after years of uncomfortable sleep and wasting money on unsuitable mattresses. Thanks James for your kindness, understanding and of course tea!
June 5, 2025
Unprompted review
Good experience
Couldn't have been more helpful in store in Trowbridge, very efficient delivery and I love my new bed.
May 25, 2025
Great service
We just popped in on the off-chance for a look round but Charlie was so unbelievable helpful We brought a new mattress could not have had better service
May 17, 2025
On our arrival at Dreams Trowbridge
On our arrival at Dreams Trowbridge, the service was professional and friendly.
The thorough process used to determine our specific needs for a comfortable and "back friendly" mattress were certainly met.
Thank you to the Team at Dreams.
James and Dy Mayer.
May 10, 2025
Ordered the Sutton single ottoman bed…
Ordered the Sutton single ottoman bed for my son, the bed was delivered on time and the guys from Dreams put it together for me, they were lovely and did a fab job!
Very impressed with the bed, it’s really sturdy and my son loves it. Just wish they did the Sutton in an ivory/cream colour as I’d be tempted to get a Kingsize for myself.
May 10, 2025
To be recommended!
We happened to go into DREAMS and have a brouse around. There was so much to choose from. The lovely salesman Chris gave us his full attention. I tried the new concept of technology by lying on a special bed which would show the best types of mattresses that were comfortable and met my needs. A handful I tested individually and then found the right one. Chris wrote down all the information, prices needed, to go away and decide. We revisited the store and purchased the mattress, ottoman base and headboard with discounts too. I'm very pleased about the services from DREAMS including delivery
March 29, 2025
Great service from start to finish 👍
I recently bought a mattress from the Trowbridge store and can’t rate the service highly enough! All the staff in store were super friendly and knowledgeable and I even got a cup of tea whilst wandering around trying different mattresses that were suggested by the Sleepmatch tool. My selected mattress arrived today and the cheerful delivery guys were great, considerately putting on shoe covers to protect my carpets before wrestling my mattress up 2 narrow staircases. Dreams give a 2 hour time slot a couple of days before delivery and the delivery guys were kind enough to ring me when they were half an hour away, arriving exactly on time. Highly recommend!
April 28, 2025
Unprompted review
Have been purchasing items from Dreams…
Have been purchasing items from Dreams for over 10 years now.
I have always been happy with my purchases and service from staff members at Dreams in the Trowbridge branch
April 7, 2025
Unprompted review
From start to finish the whole process…
From start to finish the whole process of choosing a mattress to the delivery was stress free and done to a professional standard.
April 4, 2025
The Dream's staff really know their…
The Dream's staff really know their stuff and are extremely helpful.
March 28, 2025
From display shop to delivery they were…
From display shop to delivery they were helpful polite and nice. The delivery men even took shoes off to bring inside without me even asking. Well done
March 29, 2025
Good service in the shop on purchase
Good service in the shop on purchase. No pressure but plenty of assistance on hand. Staff very knowledgeable. Very good product with excellent service as the bed arrived. Most polite, helpful and speedy with their set up.
March 29, 2025
Fabulous work.
Fantastic support at the shopping centre and great service from the delivery team when they arrived with the new bed. Well done.
March 28, 2025
Really pleased with the overall service…
Really pleased with the overall service and the delivery guys were great
March 16, 2025
Mattress Purchase
Charles was very well informed and helpful and took us through the most suitable mattresses available. Will definitely use Dreams Trowbridge again.
February 27, 2025
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