Staff in shop were excellent and friendly but the delivery has not happened. Promised delivery on 27th text on 24 th said they would e mail info to us on the 26th but a day later they said delivery... See more
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Shop experience efficient and friendly, quickly found and ordered what we needed Delivery came when it said they would, took away old, brought in new, in barely ten minutes, including removal of foo... See more
We were hunting for a bed but had no clue exactly what we wanted. The salesman showed us to a computerised bed that takes your measurements body type and works out the sort of bed that suits you indiv... See more
I had a wonderful experience at Dreams. The gentleman who helped me was very friendly, knowledgeable, and extremely helpful throughout the whole process. He explained everything clearly and showed me... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Trowbridge Retail Park, BA14 0RQ, Trowbridge, United Kingdom
- 01225255609
4.8
Excellent
298 reviews
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Beds
From going in and choosing the bed to the delivery and the 2 guys fitting the whole job was perfect, thank you 👍
March 2, 2025
First class customer service
We went into their Trowbridge shop in January and have to say it’s the best customer service I’ve had from any shop in a very long time. Staff were super friendly and helpful trying to find the right mattress for us. They entertained our toddler and looked after him while we made our decision. They were really patient and didn’t ask us to leave even though it was closing time. So rare to get this kind of service in a shop these days.
January 26, 2025
Unprompted review
Great customer service
Went in to the Trowbridge store and was greeted by a real nice sales agent, cant remember his name but he was scottish.
No forced sale and made to feel comfortable
January 24, 2025
The staff at the Trowbridge shop were…
The staff at the Trowbridge shop were so helpful
January 25, 2025
Nothing went wrong
Nothing went wrong, no need to complain. All staff in the store, and the delivery men were of very high quality. I would highly recommend Dreams to friends
January 19, 2025
Very helpful employee showing me the…
Very helpful employee showing me the recommendations that the choices the automated bed came up with.
January 3, 2025
We have bought a number of beds from…
We have bought a number of beds from Dreams. This one was delivered much quicker than expected. It was delivered in the time slot by two very pleasant delivery men. They assembled the bed which was great as I would have taken far longer. Many thanks.
January 7, 2025
The Scottish gentleman
The Scottish gentleman in store was absolutely amazing. He helped with everything. We went away to think about it and he was there when we returned a few days later. He was again more than happy to help in any little way he could. We were even offered a hot or cold drink! He managed to get us the next best timeslot, as he knew we didn’t actually have a bed.
The bed was just as it was in store, sturdy and easy to put together.
The delivery men also rang before delivery. They brought the bed in boxes. The men were so helpful, even moving some boxes again, so I could shut the door.
December 12, 2024
Trowbridge branch is the jewel in 'dreams' crown!
We visited the Trowbridge branch on 29th December 2024, and were so impressed by all the staff members there. They are consistent in their customer services as I have bought a mattress there a few years ago and found them to be the same. They are friendly, welcoming, very knowledgeable of their products and their customer service is second to none. This particular shop should be commended by the company as they are a feather in your cap. 5* treatment. And a massive thank you to Meg!
December 29, 2024
Unprompted review
Great experience all round really 👌🏻
Great in store, great delivery, great communication throughout! Can't fault Dreams 🙏
December 22, 2024
Very positive experience from Charles the salesman in Trowbridge store
Very positive experience from Charles the salesman at Trowbridge. He was so knowledgeable and helpful throughout the whole process bravo
December 15, 2024
Pleasurable experience
The salesman, Mike, was friendly, informative and not pushy. We got a further discount for being repeat customers. The delivery was well notified and the delivery men polite and wore overshoes on carpet. The whole experience was pleasurable.
December 3, 2024
We had a great experience in store
We had a great experience in store. Very helpful and informative staff during our purchase. Delivery guys were amazing. So quick and took care when delivering our bed. Great company to use, glad we didn't go the Internet route as I'm sure we would have purchased the wrong mattress 😀
December 14, 2024
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