Staff in shop were excellent and friendly but the delivery has not happened. Promised delivery on 27th text on 24 th said they would e mail info to us on the 26th but a day later they said delivery... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shop experience efficient and friendly, quickly found and ordered what we needed Delivery came when it said they would, took away old, brought in new, in barely ten minutes, including removal of foo... See more
We were hunting for a bed but had no clue exactly what we wanted. The salesman showed us to a computerised bed that takes your measurements body type and works out the sort of bed that suits you indiv... See more
I had a wonderful experience at Dreams. The gentleman who helped me was very friendly, knowledgeable, and extremely helpful throughout the whole process. He explained everything clearly and showed me... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Trowbridge Retail Park, BA14 0RQ, Trowbridge, United Kingdom
- 01225255609
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent from start to finish and the…
Excellent from start to finish and the bed is great!
Dreams Trowbridge - So impressed.
Can’t thank these guys enough. After getting let down on the day of delivery by Bensons For Beds for an order I placed 10 weeks ago, I was left with my mattress on the floor in my new house. I popped into my local dreams, and whilst my cards were dealt and I needed a bed asap (meaning a display model was what I got) the guys in here, one of them being the store manager, were so impressive in contrast in sorting my issue out. Within a week I had the bed delivered and installed, just like they promised, and they went above and beyond to provide a clear and confident service. Thanks a lot 👏
Great experience in store
Great experience in store, helpful guy helped me choose the correct bed and mattress. Delivered on time nice helpful guys. Perfect. And the cat found it’s way into the new bed under the covers so it’s a hit.
Delivery as planned on time
Delivery as planned on time. no fuss about bringing in new mattress and removing the old one.
So nice to have a new comfortable mattress to sleep on.
So comfortable
This mattress is amazing, it's so comfortable, yes very expensive but worth it.
Brilliant customer service
There was a very good range of beds, the store was clean, the staff were extremely helpful and knowledgeable and the experience was positive and relaxing. Nothing was too much trouble and they spent 2 hours helping me.
Friendly knowledgeable staff in store…
Friendly knowledgeable staff in store and great delivery service.
Excellent service
The customer service I received in the Trowbridge store was second to non, the store manager helped me find a mattress which has arrived & perfect, also I would like to thank Michael & the delivery team who also were very helpful, would definitely recommend this branch
The men who delivered my new bed…
The two men who delivered my new bed were very efficient and pleasant. The removal of the original bed to the spare room was equally efficiently accomplished.
An altogether pain free occasion. Thank you.
Lovely men who delivered the bed.
Great staff, great beds!
Meg at Dreams Trowbridge was absolutely fantastic and helped us find the right bed for us. She was amazing!
Lindsay to the rescue!
Me and my wife were in need of a new mattress but we both had different requirements for what we needed. Lindsay from Trowbridge to the rescue ! Lindsay spent a good 2 hours with us, taking us through all of our compatible options and even entertained our 1 year old while we 'tested' out each mattress ! Cannot recommend Lindsay enough, very knowledgeable and managed to source exactly what we needed for the budget 😀 Huge credit to the trowbridge team for helping us out. Roll on delivery 😉
Great service all round.
The people in the Trowbridge shop were extremely helpful and friendly.
The delivery men on the day were very professional and helpful.
Knowledgeable friendly advice in store
Knowledgeable friendly advice in store. Good communication. 2 hour delivery slot. Arrived during the slot. Again a friendly team with good communication. Can’t fault the whole process from choosing and buying to delivery. Would definitely recommend. Happy with our mattress too!!
Trowbridge branch
Trowbridge branch and James in particular so helpful in deciding on our new mattress. It has now been delivered and is living up to expectations, thank you.
Satisfied customer
My husband and I were very impressed with Dreams bed company. We were served by Charles from Trowbridge and he made it his mission to make sure we had the right bed and mattress to suit us and our budget. He also gave us a lesson in the correct posture to get a good nights sleep. Thank you
A great service from the staff
A great service from the staff, letting me know when the bed I wanted was on offer. The bed is excellent for the price. The delivery was spot on too as were the men that put it together.! Overall 10/10. Would definitely use again to purchase futures beds.
Helpful Dreams Store.
The store were helpful and knowledgeable when we were considering a mattress. Delivery was told to us at time of purchase and the mattress arrived as advised. The delivery men provided assistance as I had
a problem with a dislocated shoulder and the old mattress was taken by the delivery team in the plastic covering supplied by Dreams. Thanks to all concerned.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







