We were hunting for a bed but had no clue exactly what we wanted. The salesman showed us to a computerised bed that takes your measurements body type and works out the sort of bed that suits you indiv... See more
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An all-around excellent experience, from sales room to delivery (and the matress seems rather good too). Mike in sales was extremely helpful and didn't use any pressurising or upselling sales t... See more
Great customer care and knowledge by the shop staff. Delivery was as quoted and the two young delivery operatives were polite and showed respect for my property
I had a wonderful experience at Dreams. The gentleman who helped me was very friendly, knowledgeable, and extremely helpful throughout the whole process. He explained everything clearly and showed me... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Trowbridge Retail Park, BA14 0RQ, Trowbridge, United Kingdom
- 01225255609
4.9
Excellent
297 reviews
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First class service - would highly recommend
First class service from the manager and his assistant. Gave us lots of attention - nothing was too much trouble. Have bought from Dreams in the past when we had great service and could not have asked for better on our recent visit. Highly recommended.
August 10, 2024
May use AI-assist with repliesRead more
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The bed was damaged & despite…
The bed was damaged & despite complaints to the shop and customer complaints no satisfactory conclusion yet,
August 3, 2024
Reply from Dreams - Trowbridge
Good afternoon Gene,
Thank you for taking the time to leave your review. I am very sorry to hear that there is an issue with your bedframe. I have left you a voicemail and have sent you an email so that I can get this sorted for you as soon as possible. I look forward to hearing from you.
Many thanks,
Simon
Very friendly and well informed staff…
Very friendly and well informed staff member. Was very knowledgeable about what he was selling bit not too pushy which we found last time we visited so this made a nice change.
Very satisfied with product we bought.
July 21, 2024
Very comfy bed , and I feel so relaxing . My shoulder and back are more powerful in my body
The saler were very helpful and give me the right direction to choose the right bed and mattress, thank you . But there is always something lol .. the deliverers men wasn't very polite and not very friendly .
July 19, 2024
Sales man was knowledgeable especially …
Sales man was knowledgeable especially as I have various medical conditions and he sold us exactly what we needed and not the most expensive option
July 14, 2024
Meg is an absolute credit to the team
Meg is an absolute credit to the team! She helped my partner and I find the perfect mattress for us. The whole team have excellent customer service, we will definitely return again!
July 14, 2024
Unprompted review
2 single beds
Great all round, two single beds assembled, no mess, all packaging taken away.
July 13, 2024
Helpful advice ,no pressure
Helpful advice ,no pressure, detailed explanation of all purchase fees
July 5, 2024
Great service friendly quick delivery…
Great service friendly quick delivery and very respectful of my property would definitely buy from dreams again in the future
June 2, 2024
I went in thinking I knew what I wanted…
I went in thinking I knew what I wanted but after the salesman explained each mattress type I soon realised that a different one would be best suited to my needs.i was not rushed into making a decision and even went away to think about it.staff were friendly and very knowledgeable.
May 25, 2024
A nice welcome and not pushy
I was welcomed to the shop offered tea and shown with
respect the beds in a manner that wasn't uncomfortable to me.
May 18, 2024
Friendly and informative service
Friendly and informative service. Delivery on time and efficient service throughout.
May 11, 2024
Fantastic in store service and speedy…
Fantastic in store service and speedy delivery times.
May 11, 2024
Great customer service and great…
Great customer service and great product very good quality
April 28, 2024
The Good serviceorder and delivery went very well…
The order and delivery went very well supported by friendly helpful people. Many thanks
April 26, 2024
Helpful and knowledgeable staff with…
Helpful and knowledgeable staff with endless patience. Plenty of choice of to help find the perfect mattress.
April 26, 2024
From the beginning when looking in…
From the beginning when looking in store for a bed and mattress to meet my requirements, each member of the team so helpful, knowledgeable and friendly.
The process was made so easy, day of delivery arranged and peace of mind.
Day of delivery I was kept well informed of the expected time slot, they even called to reassure me and when they arrived, they were so polite, friendly and helpful. They put the bed together and gave useful information and instructions and left.
April 19, 2024
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