The lone assistant was helpful and patient for my elderly mother in law. In the end we bought a mattress so it was worth visiting.
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Staff were very helpful and knowledgeable. Sleepstation was great and I felt the product I ordered was perfect for us. Had an issue with the finance application though as one requirement is that one... See more
Excellent service from the showroom to delivery and construction. I couldn’t be happier with my new bed, delivered on time and the two guys who came to build it were friendly efficient and it was done... See more
Very helpful staff - no pressure into buying a new mattress. Listened to what we needed. Unfortunately after ordering we realised our first choice wouldn’t go up our cottage stairs but this was not an... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit B1 Newquay Road Retail Park, TR1 1XN, Truro, United Kingdom
- 01872491501
4.8
Excellent
251 reviews
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Dream BeVery pleasant couple of salespeople
Very pleasant couple of salespeople at the store who convinced us we were making the right choice. The two lads who delivered the bed were very helpful. I was impressed with the fact they covered their shoes on entering the house to protect the carpets.
All in all a very good experience
September 20, 2024
Good advice and quality service. I found my mattress match
Good advice and quality service. I couldn’t get the mattress I wanted as not made anymore and I was able to find one just as good.
August 25, 2024
The staff were brilliant
The staff were brilliant and very knowledgeable and helpful.
August 23, 2024
Great delivery men. Cheers dreams
We are really pleased with the service we recieved from the delivery. We ordered online but visited a store to cisually see the frame we liked. My only issue and it’s just feedback, our bed came in 3 boxes 2 were labelled as the bed name and another had a different name on. Rang a store and they just said as it’s online they couldn’t help me I needed ring the customer service. Eventually got through and was explained that the bed is a partner bed to another frame and certain components are the same. Just kinda wish I had been informed of that really as was a bit worried when I saw the different names on the boxes. Lovely bed frame, great quality and feels really sturdy. It’s much higher of the floor than we remmembered from the show room mind.
August 15, 2024
Dreams are so professional
Nothing was to much trouble the staff where excellent I can't fault them in any way. I was treated like a friend rather than a customer.
August 11, 2024
Unprompted review
Great team in Truro
The team in Truro were very knowledgable with their help in us deciding which Mattress to purchase and our delivery was great too. Bed assembled really quickly.
July 26, 2024
Was informed all along u till delivery
Was informed all along u till delivery. Delivery was on time.
July 19, 2024
From walking into your store
From walking into your store, to when you delivered my bed, your service was outstanding
July 13, 2024
Perfect all the way
From the staff in the store to the delivery guys, it was a pleasant and professional experience.
July 14, 2024
I would highly recommend visiting…
I would highly recommend visiting Dreams at Truro. Had amazing friendly service from both Michael and Kioni. Thank you both for assisting me with my purchase.
June 15, 2024
Unprompted review
Great Service
Great Truro showroom with super helpful staff. Helped us to make a good decision with regard to our comfort, to delivery timescales and price.
June 4, 2024
Unprompted review
My new ottoman arrived exactly on time
My new ottoman arrived exactly on time. Within seconds my old bed was gone. The men were very professional and careful. The new bed was installed and a briefing given on the best care I should take. I can thoroughly recommend this company and particularly the fitters
May 31, 2024
Wonderful service and mattress.
Wonderful service and mattress.
I bought a mattress for my mother who had had a recent back injury and a new mattress was long overdue. From the service of the sales lady at Truro and the delivery team who also removed the old mattress, I cant thank them enough.
A fantastic service and great mattress.
May 25, 2024
Great service
Good choice of beds.
Helpful and knowledge staff in showroom..
Delivery was quick and on time. Curtious, friendly delivery drivers .
Very happy with our bed and overall service
May 1, 2024
Laura in dreams was brilliant
Laura in dreams was brilliant! Her service and knowledge was excellent and was very friendly, helpful and patient.
The mattress is amazing and the delivery team were great too, very friendly and on time. All in all I would highly recommend.
April 27, 2024
very good experience.The delivery went very well smooth…
The delivery went very well smooth efficient and product lived up to expectations.
March 23, 2024
Polite and very helpful staff took the…
Polite and very helpful staff took the time to show us the appropriate mattress but did not apply pressure to buy
March 29, 2024
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