Following the 3-minute analysis to find our optimum mattresses, Sarah took a great deal of time explaining the available options, which we tested at some length. She then tactfully retreated to make u... See more
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Assessing our sleeping postures on the sleep match as well as trying out several mattress was highly useful in helping us make the right choices for our sore backs. With the store discount, free deliv... See more
This mattress was for an up market holiday let with only Saturday changeovers between 10am to 3pm so I was rather nervous that we would receive the product in time. Everything went absolutely to plan... See more
Helpful staff and wide range of beds to choose from. I am pleased with the Silent Night mattress we bought and the good delivery service. I suggest it would have been helpful to have a copy of the S... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2C Berse Road, LL11 2BL, Wrexham, United Kingdom
- 01978515364
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Exceptional customer service in-store purchase to the…
From the in-store purchase to the delivery team all staff were wonderful. Definitely use them again.
I had a wonderful experience at dreams…
I had a wonderful experience at dreams found my perfect bed for me absolutely amazing thankyou dreams
Love my new bed!
Love my new bed! Very comfortable and the extra storage in the base is very welcome. Lovely staff, all very helpful and informative. The delivery guys went over and above with my delivery, which was very smooth and quick. Well done everyone! This Company would be my first call if I need another upgrade!
Great sale team
Friendly staff. The sale team patiently guided us to find our demanded mattress. They were so kind and we are happy with the quality of our purchase.
Lovely team at Wrexham
I had a great experience at the Wrexham Dreams. Very kind and helpful staff. Provided excellent advice. I'm happy with my choice.
Delivery was good no problems
Delivery was good no problems
Purchase experience was good very nice staff. Mattress is still comfy.
Excellent customer service from Michele…
Excellent customer service from Michele in the Wrexham branch. Full of advice, not at all pushy and a generally lovely person. Because of my experience, I guarantee my next bed purchase for my guest bedroom will also be with Dreams.
Staff knowledge and expertise.
Very helpful staff informative and very…
Very helpful staff informative and very knowledgeable in repects to products and easy transaction
We were very satisfied with the product…
We were very satisfied with the product and the service from Dreams
The staff was patient and helpful
The staff was patient and helpful, beating in mind our lack of knowledge of the different types of mattress and pillows
Very Impressive
Totally delighted with my Dreams purchase.I bought 2 mattresses and couldn't be more pleased.
Very professional staff first class purchase and great delivery.
I would recommend Dreams unreservedly.
Assessing our sleeping postures on the…
Assessing our sleeping postures on the sleep match as well as trying out several mattress was highly useful in helping us make the right choices for our sore backs. With the store discount, free delivery, only 6 days to wait and a very patient non-pushy salesman, it was an enjoyable experience. Looking forward to our new mattress.
The staff are so helpful and supportive…
The staff are so helpful and supportive while we were choosing the most suitable mattress. Michele is a Star :)
Fantastic service at Wrexham…
Richard was fantastic at the Wrexham branch. Not pushy, found out what I wanted then made suggestions and worked hard to get what I wanted at the price I needed.
Went to Wrexham Dreams store to buy a…
Went to Wrexham Dreams store to buy a mattress, was greeted by Sarah , she was most helpful not pushy and understood my disability and didn’t try to make me buy the most expensive bed, but the one that was right for me and my disability.
Overall my experience at Wrexham store was very positive.
Thank you Sarah.
Excellent customer service, great choice of products.
Excellent customer service.
Excellent service
The whole experience of using Dreams has been excellent. From the moment we entered the store to prompt delivery was 10/10.
We were kept informed the whole way through from start to finish.
I only went in to check prices
I only went in to check prices and didn't have any idea of what I was looking for mattress wise. Luckily they have the Sleepmaster machine to help you narrow down suitable options. Thought it a bit gimmicky at first but I now appreciate the time saving it gives you and a much shorter list of options to try.
Fabulously helpful staff understood how important it is to get the right option for me with my allergies shown by their willingness to find out extra details about the fibre used, making sure the mattress is suitable for me and my allergies.
I didn't feel pressurised at any point and feel I was helped to make the best choice for me at a price that works for me.
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