Overall a positive experience and I would recommend them. However, a few points: 1. Car not prepared to standard expected. Only after reaching home noticed a large stain on right side bumper and a... See more
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See what reviewers are saying
Great service and experience with Agi, who was extremely friendly, helpful and accommodating. We couldn’t be happier buying from her and with our new car. Sen & Sal
Stela is a fantastic sales person. She answered all my questions about the car and her explanation of the purchase options and add ons was clear. On the day of collecting the car, there was somethin... See more
Approved used TT was thoroughly sorted and in beautiful condition. A real gem with all the desired options. The purchase experience was easy, paperless, and efficient. This was my 37th car, 4th TT... See more
Company details
Written by the company
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
Contact info
Reigate Road, KT17 3LA, Epsom, Surrey, United Kingdom
- 01737 300985
4.7
Excellent
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very friendly and efficient staff
Very friendly and efficient staff. Everything was done to make buying the Audi a pleasant experience.
June 2, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review, John!
We’re really pleased to hear that you found the team friendly and efficient, and that everything was done to make your Audi purchase a pleasant experience. That’s exactly what we aim for.
We really appreciate your feedback and hope you’re enjoying your new car. Thanks again for choosing Audi Approved Epsom!
Great experience with Conrad at Audi Epsom
I purchased my new car from Conrad at Audi Epsom, it was a great experience from start to finish. Conrad was so helpful, fully explaining everything to make sure that I understood which was really refreshing. I really couldn’t have asked for more. 10/10 customer service! Thank you so much Conrad.
June 6, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you so much for your fantastic 5-star review, Emma!
We’re delighted to hear that you had such a great experience purchasing your new car from Conrad at Audi Approved Epsom. It’s wonderful to know he took the time to explain everything clearly and made the whole process easy and reassuring for you — we’ll be sure to pass your kind words on to him.
A “10/10” is amazing to hear, and we really appreciate you taking the time to share your feedback. Enjoy your new car, and thank you again for choosing Audi Approved Epsom!
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review, Mr McIlwaine!
We’re really pleased to hear you received excellent service from the team from start to finish. It’s great to know your experience was smooth and positive throughout.
We really appreciate your feedback and hope to welcome you back to Audi Approved Epsom again in the future.
Lim was very helpful
Lim was very helpful, taking the time to understand and meet our requirements
June 1, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review!
We’re really pleased to hear that Lim was so helpful and took the time to understand your requirements properly. That kind of care and attention makes all the difference, so it’s great to know your experience reflected that.
We really appreciate your feedback and hope to welcome you back to Audi Approved Epsom again soon.
Responsive and helpful.
May 28, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review!
We’re delighted to hear that you found the team responsive and helpful. Sometimes it’s the simple things that make the biggest difference, so it’s great to know we delivered a positive experience for you.
We really appreciate your feedback and look forward to welcoming you back to Audi Approved Epsom in the future. Thank you again!
The team made everything simple and…
The team made everything simple and enjoyable.
They were honest, approachable, and never made me feel pressured.
Thank you for the excellent service and will definitely be recommending this dealership to others.
May 29, 2026
Unprompted review
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your wonderful 5-star review, Caroline!
We’re so pleased to hear that the team made the whole experience simple and enjoyable for you. Creating a relaxed, honest and pressure-free environment is exactly what we aim for, so it’s lovely to know that came across during your visit.
Your recommendation means a great deal to us, and we really appreciate you taking the time to share your feedback.
Enjoy your new car, and we look forward to welcoming you back to Audi Approved Epsom in the future!
Epsom Audi escellent experience
Agnieszka at Epsom Audi is very courteous, professional, honest, and extremely helpful throughout the whole process. She made everything smooth and straightforward, and it was a real pleasure dealing with her to purchase my A4 Avant. I’m very satisfied with the service provided and would highly recommend her to anyone looking to buy a car.
May 13, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your fantastic 5-star review, Michael!
We’re so pleased to hear that Agi made your Audi A4 Avant purchase such a positive experience. Her courteous, professional and honest approach is exactly what we strive for, so it’s wonderful to know she helped make everything smooth and straightforward for you.
We’ll be sure to pass on your kind words to Agi — she’ll be delighted to hear them.
Thank you for your recommendation and for choosing Audi Approved Epsom. We hope you’re enjoying your A4 Avant and look forward to welcoming you back in the future!
Absolutely delighted with my experience.....
From beginning to end my interaction with the team at Drift Bridge Epsom was brilliant - very smooth, very organised, everything made simple and straightforward,
Absolutely delighted with my decision to purchase a car from them, and very impressed with how it was all handled.
May 15, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your fantastic 5-star review, Paul!
We’re delighted to hear that your experience with the team at Audi Approved Epsom was such a positive one from start to finish. Buying a car should be an exciting and enjoyable experience, so it’s great to know everything felt smooth, organised and straightforward for you.
Most importantly, we’re thrilled that you’re delighted with your decision to purchase from us. Your kind words mean a lot to the whole team.
Thank you for choosing Audi Approved Epsom, and we hope you enjoy every mile in your new car!
Knowledgeable and polite
100% took my requirements into consideration, knowledgeable and polite. Took immediate action to remedy a minor issue.
May 17, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review, Richard!
We’re really pleased to hear that the team took the time to understand your requirements and provided knowledgeable and polite service throughout.
It’s also great to know that the minor issue was dealt with quickly and efficiently. We always aim to make the experience as smooth as possible, so your feedback is greatly appreciated.
Thank you for choosing Audi Approved Epsom, and we look forward to welcoming you back in the future!
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review, Laurence!
We’re delighted to hear that you found our team pleasant and efficient. Providing a friendly and professional experience is something we take great pride in, so it’s lovely to receive your feedback.
We really appreciate your support and look forward to welcoming you back to Audi Approved Epsom in the future. Thank you again!
Amazing Service from Shaun
Amazing Service from Shaun, the whole team have been fab, but especially Shuan. Thank you so much !
May 16, 2026
Unprompted review
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you so much for your 5-star review, Esther!
We’re delighted to hear that you received such amazing service from the team, and especially from Shaun. We’ll make sure your kind words are passed on to him — he’ll be so pleased to hear them.
Thank you again for taking the time to leave your feedback. We really appreciate your support and look forward to welcoming you back to Audi Approved Epsom in the future! 😊
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review, Juliet! We’re delighted to hear that Lim and Jay made your experience such an exceptional one.
We’ll be sure to pass on your kind words to them — they’ll be thrilled to know they made such a positive impression.
Thank you for choosing Audi Approved Epsom. We really appreciate your support and look forward to welcoming you back in the future!
Seamless with a very fast turnaround
Seamless with a very fast turnaround - within 24 hours we had our new car! Agi is fantastic, such a pleasure to meet her and she was super helpful with our new car (and getting rid of our old car)
May 2, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review, Katie! We’re so pleased to hear everything was seamless and turned around so quickly for you.
It’s great to know Agi made such a positive impression and was so helpful with both your new car and part exchange, we’ll be sure to pass your lovely feedback on to her.
We really appreciate you choosing Audi Approved Epsom and hope you’re enjoying your new car. Thanks again!
Mr Conrad was very professional and did…
Mr Conrad was very professional and did an excellent job in choosing the vehicle
May 8, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review, Bala! We’re really pleased to hear that Mr Conrad provided such professional service and helped you choose the right vehicle.
We’ll be sure to pass on your kind words to him. We really appreciate your feedback and hope you’re enjoying your new car. Thank you again for choosing Audi Approved Epsom!
Great experience buying my Q7
It was great experience start to finish of my buying process. Being accommodated without an appointment during my first visit, further appointments to test drive, addressing any concerns I had on the car I chose and all the way to the delivery; all great and very happy overall. Thanks Nick and everyone at driftbridgegroup Epsom
May 2, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review, Vijay! We’re really pleased to hear you had such a great experience from start to finish.
It’s great to know the team were able to accommodate you, support you through the test drive and questions, and make the whole purchase and delivery process smooth and enjoyable. We’ll also make sure Nick and the wider team see your kind words.
We really appreciate your feedback and hope you’re loving your new car. Thanks again for choosing Audi Approved Epsom!
Easy to purchase a car
I was looking to purchase a particular car which they had in stock and the salesperson made it really easy to reserve the car and then buy. Very friendly staff, helpful, smooth buying and px experience. Have booked a service plan with them.
April 29, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review, David! We’re really pleased to hear the whole process was smooth and easy for you, from reserving your car through to purchase and part exchange.
It’s great to know the team were friendly and helpful throughout, and we’re especially glad you’ve decided to take up a service plan with us as well.
We really appreciate your support and look forward to seeing you again at Audi Approved Epsom. Enjoy your new car, and thanks again!
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review, Mr Patel! We’re really pleased to hear you had such a positive experience with our team.
It’s great to know you found our sales approach honest and helpful, that’s exactly what we aim for. We really appreciate your kind words and support.
We hope you’re enjoying your new car and look forward to welcoming you back to Audi Approved Epsom in the future. Thank you again!
Purchase of car
Friendly customer service from Jason, very pleasant experience during the process of purchasing my car
April 29, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thanks for your 5-star review, Derek! We’re really pleased to hear you had a friendly and pleasant experience purchasing your car with us.
It’s great to know Jason looked after you so well throughout the process, we’ll make sure he hears your kind feedback.
We really appreciate you choosing Audi Approved Epsom and hope you’re enjoying your new car. Thanks again!
Immaculate service!
TLDR – car breaks down in Italy. Fault diagnosed by Sean at Epsom Audi over the phone. Car repaired locally in Italy. Car taken into Epsom Audi when we get back for health check. Warranty and other repairs fitted in around their scheduled work and car ready a few days later. Immaculate service!
We were driving back from the far end of Italy to the UK when an electrics/battery warning light came on, and the air conditioning stopped, but there was no further indication of what the cause of the problem was. The car seemed to be running fine, but we had a long way to go. We found a nearby Audi dealer; they were no help but suggested a very large dealership not far away. They were no help either and, with no better ideas, we phoned Sean at Epsom Audi. He diagnosed the problem in about 10 seconds as a broken alternator belt. That enabled us to get the part number for the belt from the Italian dealer (they didn’t have a belt in stock), get a new belt from the second of two car spares shops, and then get it fitted at an auto electrics repair garage at 7:30pm. Audi recovery was getting under way, but they were happy for us to try and get a new belt and have it fitted. After another two days of driving, we were back in the UK and took the car to Epsom Audi for a health check. They were fully booked, but Sean arranged to take the car in and fit it in around their scheduled work. The bearing on the belt tensioner was failing, and the new belt was slipping. Sean arranged for that to be repaired under warranty, and we had the front brake discs and pads replaced too, plus an outstanding recall rectification.
Had it not been for Sean, we would have missed several nights’ booked accommodation, a ferry crossing, and would have been stuck with two dogs somewhere in northern Italy while repairs and/or recovery were carried out. Immaculate service!
May 1, 2026
Unprompted review
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you so much for sharing this!
We’re really glad you got in touch with Sean when you did. It sounds like things could have become very stressful very quickly out in Italy, so it’s brilliant that he was able to figure out what was going on and help you get moving again.
Even better that once you were back home, the team could get everything properly checked over and sorted for you without too much hassle.
We’ll make sure Sean and everyone involved sees this, they’ll really appreciate it. And we’re just relieved it all ended well for you (and the dogs!) in the end.
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review, Katharine! We’re really pleased to hear that Agi was so helpful and thorough during your visit.
We’ll be sure to pass on your kind words to them. We really appreciate your feedback and look forward to welcoming you back to Audi Approved Epsom again in the future. Thank you!
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