Wayne was a really nice staff member, was clear in the explanation and very welcoming. Overall nice check in experience but a bit too slow, we waited about 40min before being served
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time user of Drivalia. Had my doubts but glad I used them. Friendly staff. Kash at the Heathrow branch reception was helpful when I collected the car. On return, Moss made the process easy and s... See more
Company replied
We hired our first cat ever from here. Hadn’t a clue what to expect. Receptionist ‘Heniel’ (I think this is right) was fantastic. Helped so much and made the experiences so easy and absolutely no st... See more
Company replied
We have used Drivalia for years and always found them helpful and obliging, but this time when I couldn't get the Ryanair app to open to confirm my return flight details Kamila and Mehmet at Stansted... See more
Company replied
Company details
About Drivalia UK
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
250 Bath Road, SL1 4DX, Slough, United Kingdom
- www.drivalia.co.uk
4.1
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dan was great
Dan was great - efficient and quick at serving us. Our car was ready on time.
However, there was another member of staff who was deliberately argumentativei with customers as he purposefully upset and agitate them. He offered 0 solutions to any problems. This made our experience at Drivalia uncomfortable and stressful. He probably shouldn’t work in customer service!
August 1, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
DRIVALIA falsely said I left keys on a tyre on a previous rental
DRIVALIA refused my request to collect a car saying that 3 years ago their computer records state that I left the keys on the car tyre for a car previous rental - I did not, this is a lie! DRIVALIA cancelled my booking immediately before collection time forcing me to rent a car elsewhere. This is highly unprofessional and slanderous behaviour.
Following this Trustpilot posting, Drivalia messaged me apologising and invited me to submit my views directly to their “Manage My Booking” for a comprehensive response. Then I received a message and link from Drivalia saying their Branch Manager had responded. Shockingly, Drivalia’s link only said “CANCELLED”.
June 26, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Drivalia have been absolutely amazing…
Drivalia have been absolutely amazing from the start. I’ve been having troubles with my own car and needed to hire a car at short notice and drivalia were able to accommodate my every need. The staff are very friendly and keep in good contact. I have been quite stressed about my car and drivalia have helped me get through this and I appreciate everything they did to help. Highly recommend their services
August 1, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Speedy check in and wonderful customer…
Speedy check in and wonderful customer service. Overall a great experience, would definitely recommend!
August 1, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very good experience
Very good experience, good car, nice and professional people.
August 1, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Ryanair car hire and Drivalia UK are a total scam!
I am extremely disappointed with my recent experience booking car hire through Ryanair.
I prepaid **€251.66** believing this covered my vehicle rental and insurance. However, when I arrived at the Drivalia desk at London Luton Airport, I was informed that I would have to pay a substantial additional amount before I could collect the vehicle. I felt I had no realistic choice after travelling to the airport and relying on the booking. The Drivalia agent himself agreed this was a total scam and told me to file a complaint against Drivalia and Ryanair.
The booking process did not make the additional costs sufficiently clear, and the situation left me feeling misled and under considerable pressure.
I have been hiring cars for many years and have never experienced anything like this. Customers should be able to understand the full cost of a booking before they travel.
I would appreciate a response from both Drivalia and Ryanair Car Hire explaining why this happened and how you intend to resolve my complaint.
Booking reference: **GB872620870**
#Ryanair #CustomerService #CarHire #ConsumerRights
June 29, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Smooth Onboarding
Scott ensured a smooth onboarding. Loved his welcoming and helpful attitude
August 1, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great smooth experience with Scott
Great smooth experience with Scott. He was lovely
August 1, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service
Great service, AJ was very friendly and accommodating. Nice car upgrade as well.
July 31, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very easy pick up experience
Very easy pick up experience, Stuart was extremely friendly and helpful-pleasure to meet after an early morning flight!
August 1, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Exelent customer support at reception
Exelent customer support at reception. Staff members polite and organized
August 1, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great abdoul thecbest person ever
July 31, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Mehmet was excellent
Mehmet was excellent. Brilliant service at Stansted.
July 31, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Every thing gooood
July 31, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Janos chat was excellent
I did an online chat with Janos and he was really helpful. Quick to respond and I got a really good price on the rental van.
July 31, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Kenny was fantastic from start to…
Kenny was fantastic from start to finish. I will definitely be Returning in the future for more hires simply down to the service.
July 31, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Purchase insurance and they will still charge you!
Purchased "Full Cover" insurance with the company, had a small accident on a junction and they are claiming negligence and trying to charge me for the full value of the car even though i took FULL COVER insurance with them! what was the point of the insurance if accidents are not covered, isn't that the whole purpose of insurance! Buried deep in the T&C's basically says they can charge you for pretty much ANY accident as everything is deemed as negligent! DO NOT USE! Will be taking this case to BVRLA!
July 1, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Florence is amazing
Florence is amazing! Super experience working with her and her manager. Everyone in the office was so kind.
July 31, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Worst care hire experience
Worst care hire experience! We rented a car for 3 weeks including comprehensive insurance from a third party, only to find we were charged £1000insurance on top by Drivalia. Costumer services were impossible to get hold of. All they do is ask you to fill an online form. The reply few days later is negative. The car was also old, full of scratches and not clean. The aggressive upsell of their insurance under duress is surely unethical and illegal . Trading standards and regulatory body bees to be informed and act on this mal practice. My experience has been awful.
July 7, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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