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Dyno-Rod - East Scotland Reviews 

768
TrustScore 5 out of 5

4.9

Mid Road Industrial Estate 6, EH32 9ER Prestonpans, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Brilliant job done today on my blocked waste pipe from the dishwasher to outside drain. Fast , efficient service, the engineer that came out was prompt , amazing at his job. Dishwasher now back to wor... See more

Company replied

Rated 5 out of 5 stars

Engineer Kevin arrived on time. He was pleasant, courteous and very knowledgeable. Did the job and explained to me what he had done to rectify the blocked rainwater pipe. Told me of a 90 day guara... See more

Company replied

Rated 5 out of 5 stars

Had a really insane blockage, contacted loads of plumbers and no one could do it, or even answered the phone in some cases. But these guys managed to clear it, they put in a lot of effect and time and... See more

Company replied

Rated 4 out of 5 stars

Kevin the plumber called me to advise that he'd be with me shortly. When he arrived, he quickly assessed what the problem was and what the best way to resolve it. He used his wetvac machine to remove... See more

Company replied


Company details

  1. Plumber
  2. Drainage Service

Written by the company

Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.

The Dyno-Rod difference

No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee

Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.

Contact info

  • Mid Road Industrial Estate 6, EH32 9ER, Prestonpans, Scotland, United Kingdom

  • 0187 580 8564

4.9

Excellent

TrustScore 5 out of 5

768 reviews

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4.9

All reviews

(768)

8,574 reviews in the last 12 months

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Rated 5 out of 5 stars

Knowledgeable and professional

We had dirty water coming up our drain at the rear of the house Scott the engineer phoned to say he would be 20 mins away arrived 15 mins later too the time to explain the issue how he would fix it and how to prevent it happening again. Cleaned up and left everything tidy

December 4, 2025
Unprompted review
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Reply from Dyno-Rod - East Scotland

C.P,

We're happy to hear that the engineer arrived promptly and clearly explained the issue and solution to prevent recurrence. We appreciate you taking the time to share your positive experience.

Best wishes
Andy
Dyno-Rod

Rated 5 out of 5 stars

The engineer was brilliant.

The engineer was brilliant.

December 4, 2025
Unprompted review
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Reply from Dyno-Rod - East Scotland

MR Scott Walker,

We're glad you were impressed with the engineer; thank you for your feedback.

Best wishes
Emma
Dyno-Rod

Rated 5 out of 5 stars

Great professional service with good staff

Great initial response and then followed up with further visits as required to fully resolve my drainage issue. Regular contact from the office and the workers Peter, Liam and Bryan provided excellent service and explained everything that was being done. Job completed and tidied up nicely. Would definitely recommend and will use again if the need arises.

December 4, 2025
Unprompted review
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Reply from Dyno-Rod - East Scotland

Ivan Cunningham,

We appreciate your positive feedback and are happy to hear that our team provided excellent service and resolved your drainage issue. We're glad you were pleased with the communication and the completed work.

Best wishes
Emma
Dyno-Rod

Rated 1 out of 5 stars

Kitchen sink was blocked and engineer…

Kitchen sink was blocked and engineer arrived then try to open the blocked pipe about an hour and spend extra hour to find the trap and did phone call to office but could not sort out the problem. Then give me 1.5 hours invoice which is £365 but still have the same blocked sink. I have try to phone them and asked for discount because nothing solved. They did not agree with me and I have stopped resisting for discount. Unfortunately nothing solved but going to pay £365 .😞😞

December 2, 2025
Unprompted review
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Reply from Dyno-Rod - East Scotland

Dersim Orgun,

We regret your sink remained blocked after the service, and you were charged despite the issue not being resolved. We appreciate you bringing this to our attention. We'll investigate to see how we can improve our service.

Best wishes
Claire
Dyno-Rod

Rated 5 out of 5 stars

Was very impressed with Liam and Bryan

Was very impressed with Liam and Bryan. Arrived promptly, took the time to explain everything they did. Tidied up afterwards. Excellent customer service skills. Made it a great experience all round.

November 24, 2025
Unprompted review
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Reply from Dyno-Rod - East Scotland

Marion Fyvie,

We're happy to hear that you were impressed with the team's promptness, thorough explanations, and cleanup efforts. We appreciate your kind words regarding the great experience and excellent customer service.

Best wishes
Andy
Dyno-Rod

Rated 1 out of 5 stars

Misleading web site

Misleading web site.
The website says no call out fee. Guy came out to look at the drains. Literally lifted a manhole cover and ran some taps then put the manhole cover back. Charged £190!
Phoned to discuss the charge and the person on the phone was very rude. While trying explain the situation she simply talked over me and asked if I would like to pay over the phone.
Absolute ripoff!
Will not be using Dynorod again.

November 25, 2025
Unprompted review
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Reply from Dyno-Rod - East Scotland

Mr Roche
Sorry that you feel that we are a rip off.
I have listened to the call from our dispatcher and she has clearly stated that if the engineer starts work on your drains it is a chargeable visit. The engineer was on site carrying out investigations for a suspected blockage, no blockage found but 1/2hr investigation took place. As per the original phone call this would be chargeable.
Again I'm sorry you feel this is a rip off but we are a business.
Regards Andy

Rated 5 out of 5 stars

Kevin can today to deal with a block bath…

Kevin today to deal with a block bath and bathroom sink. He was really good at keeping in touch to let us know he was on his way. Turned up on time and resolved the issue completely with no fuss at all. Was very polite and personable and cleaned up after himself. Couldn’t ask for more.

November 24, 2025
Unprompted review
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Reply from Dyno-Rod - East Scotland

AJ,

We're happy to hear that the service was efficient and effective. It's great to know the issue was resolved completely and that our team member was polite and tidy. Thank you for your positive feedback!

Best wishes
Andy
Dyno-Rod

Rated 5 out of 5 stars

Dyno-Rod visit

Dyno-Rod engineer arrived when he said he would and clears the issue.

November 22, 2025
Unprompted review
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Reply from Dyno-Rod - East Scotland

Consumer,

We're happy to hear that our engineer arrived promptly and resolved the issue effectively. Thank you for your positive feedback!

Best wishes
Emma
Dyno-Rod

Rated 5 out of 5 stars

Very happy

We had a guy from Dyno rod come to fix our radiator today. Unfortunately I didn’t get his name. But he was very friendly, helpful and professional. We are very happy with the work he did. Location - kinghorn, fife. Thank you

November 20, 2025
Unprompted review
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Reply from Dyno-Rod - East Scotland

Georgina Nagy,

We're happy to hear that you had a positive experience with our technician in Kinghorn, Fife! We appreciate your kind words regarding their friendly, helpful, and professional service, and we thank you for your feedback.

Best wishes
Emma
Dyno-Rod

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service, excellent staff who were so helpful and efficient - cannot praise them enough, thank you!!

November 18, 2025
Unprompted review
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Reply from Dyno-Rod - East Scotland

Fiona,

We appreciate you sharing your feedback! We're so glad to hear that you received fantastic, efficient service from our helpful staff. Thank you!

Best wishes
Claire
Dyno-Rod

Rated 5 out of 5 stars

First class work from dedicated engineers

I've had two visits recently - firstly from Eck and then, today, from Liam. The service I received from both of them has been first class. Eck identified the root of the problem (excuse the pun) and Liam did a fantastic job in difficult circumstances in removing the pesky roots. If it hadn't been for Liam's perseverance we would have ended up with a much bigger job needing done. So well done both Eck and Liam - highly recommended!

November 18, 2025
Unprompted review
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Reply from Dyno-Rod - East Scotland

Kevin Laahs,

We appreciate you sharing your experience! We're happy to hear that the service you received was first class and that the root removal was successful, even under difficult circumstances. Thank you for highly recommending our services!

Best wishes
Claire
Dyno-Rod

Rated 5 out of 5 stars

Kevin went above and beyond to unblock…

Kevin went above and beyond to unblock our outside waste pipe highly recommended

November 18, 2025
Unprompted review
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Reply from Dyno-Rod - East Scotland

Katherine ,

We're happy to hear that the service exceeded your expectations and resolved the issue with your outside waste pipe. Thank you for your recommendation!

Best wishes
Claire
Dyno-Rod

Rated 5 out of 5 stars

Blocked Sink

They came out the next day and fixed the problem in no time. Very happy.

November 17, 2025
Unprompted review
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Reply from Dyno-Rod - East Scotland

ElaineBell,

We appreciate you taking the time to leave us a review. We are happy to hear that our service resolved your problem quickly for you.

Best wishes
Andy
Dyno-Rod

Rated 5 out of 5 stars

The engineers Liam & Bryan were very professional.

The engineers Liam & Bryan were very professional. They phoned ahead to let me know when they would arrive. Polite and courteous and carried out the work scope explaining as they went along and also gave some very useful advice.

November 10, 2025
Unprompted review
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Reply from Dyno-Rod - East Scotland

William ,

We appreciate you sharing your experience! We're so glad to hear that the engineers were professional, polite, and courteous and that they provided useful advice while carrying out the work.

Best wishes
Andy
Dyno-Rod

Rated 5 out of 5 stars

Brilliant job

Brilliant job, came within couple hours of calling as blocked drain leaking to flat below. Worked out likely source of issue, resolved immediate blockage & discussed options to fix permanently.

November 8, 2025
Unprompted review
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Reply from Dyno-Rod - East Scotland

Michael Grebenc,

We appreciate you taking the time to share your experience. We're glad the engineer arrived quickly and resolved the blockage. We are also happy they discussed options for a permanent fix.

Best wishes
Andy
Dyno-Rod

Rated 5 out of 5 stars

Straight forward.

No problem.

October 30, 2025
Unprompted review
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Reply from Dyno-Rod - East Scotland

Thanks for your feedback.

REgards Andy

Rated 5 out of 5 stars

Your service was first class and very…

Your service was first class and very professional.
Your workman ( Peter) was very bright and cheerful and was very helpful to me and elderly man
Thank you
Len Grant

October 28, 2025
Unprompted review
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Reply from Dyno-Rod - East Scotland

Leonard Grant,

We appreciate your first-class review! We're happy to hear that you found our service professional and that our technician was bright, cheerful, and helpful. Thank you!

Best wishes
Andy
Dyno-Rod

Rated 5 out of 5 stars

Drain replacement.

Drain Replacement.
I had to have 10 metres of drainage pipes replaced over the last couple of days. The old ones had been blocked by tree roots. Liam performed the work flawlessly and reinstated my block work paving impeccably.
I can wholeheartedly recommend them.

October 24, 2025
Unprompted review
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Reply from Dyno-Rod - East Scotland

Jim & Diane McCabe,

We're happy to hear that the drain replacement and block work paving reinstatement met your expectations. We appreciate you recommending our services!

Best wishes
Andy
Dyno-Rod

Rated 5 out of 5 stars

Professional service and resolution

Liam called ahead of the appointment, turned up when expected was knowledgeable, polite and explained the blockage and showed the clearance via camera after it was sorted. A quick and thorough service, highly recommend to get the job done.

October 25, 2025
Unprompted review
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Reply from Dyno-Rod - East Scotland

Gwen Harrison,

We appreciate you sharing your positive experience. We're happy to hear that our team member was knowledgeable and polite, and that they explained the process clearly. We're glad you were pleased with the quick and thorough service.

Best wishes
Emma
Dyno-Rod

Rated 5 out of 5 stars

Excellent Service

Just had a visit from Dyno Rod and cannot fault the service. Peter was absolutely brilliant and I could tell he genuinely wanted to get our problem sorted for us. Efficient, professional and got the job done. Thank you very much.
Booking in was easy and quick as was payment - the 90 day guarantee is brilliant too. I thought the price was expensive when I first saw it but it was well worth it.

October 22, 2025
Unprompted review
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Reply from Dyno-Rod - East Scotland

Louise Duncan,

We appreciate you sharing your experience with us. It's great to hear that the engineer was efficient and professional in resolving the issue. We're also glad the booking and payment processes were easy and quick for you, and that you value the guarantee. Thank you for your positive feedback!

Best wishes
Andy
Dyno-Rod

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