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Dyno-Rod - Plumbing East London Reviews 

249
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TrustScore 4.5 out of 5

4.4

Unit 6, Thompson Close, Redbridge Enterprise Centre, IG1 1TY Ilford, Essex, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Viktor absolutely amazing ! Quick, efficient and super helpful! Attended to the issue with ease and even showed me a few things to do in the event of any emergencies going forward. This is... See more

Company replied

Rated 5 out of 5 stars

Viktor Tsomo - Dyno Rod Came to fix leak with toilet, very polite, did very good job, explained what he was doing during repair. Very happy with the work he did

Company replied

Rated 5 out of 5 stars

Victor and Muner they did very good job,they were very kind,respectful and confident with job and also they reassure me they will fixed ASAP

Company replied

Rated 5 out of 5 stars

The team was sent to investigate and find a leak under my floorboards near my boiler, which they did very quickly. They fixed it promptly and restored the floorboards and carpet as good as it was be... See more

Company replied


Company details

  1. Plumber
  2. also in
  3. Drainage Service

Written by the company

Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.

The Dyno-Rod difference

No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee

Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.

Contact info

  • Unit 6, Thompson Close, Redbridge Enterprise Centre, IG1 1TY, Ilford, Essex, United Kingdom

  • 0208 003 4743

4.4

Excellent

TrustScore 4.5 out of 5

249 reviews

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4.4

All reviews

(249)

8,367 reviews in the last 12 months

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Rated 2 out of 5 stars

Dissatisfied with the service

An engineer came to fix a pump on the cold water pipe from the water tank in the loft. He inspected the loft and ordered the pump. He did not say that there was no power socket in the loft which had to be provided. The next time two engineers came with the pump and said that the wrong pump was ordered. They said the pump could be located in the bathroom on the 1st floor, where there was a socket, when the right pump came. The next time the first engineer came and said that a plug socket had to be fixed by me in the loft where the pump would be installed and the pump was the right one. I got the socket done, and the first engineer fixed the same pump in the loft, which is working fine. I had to waste three days on a job, which needed one day. On the very first visit I should had been told to install a power socket in the loft. Different engineers gave different information about the pump and where it could be located. Totally dissatisfied with the service

July 16, 2024
Unprompted review
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Reply from Dyno-Rod - Plumbing East London

Dear Dr Karim,

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced and are sorry to hear that our engineers' visits did not meet your expectations.

We understand your frustration regarding and we promise that this is not the level of service we aim to provide, and we are taking your comments very seriously. Our team is looking into this matter to ensure it does not happen again in the future.

Please reach out to us directly at office@dynoeastlondon.com so we can assist you further and ensure we resolve your issue to your satisfaction.

We value your business and hope you will give us another chance to provide you with the excellent service we are known for.

Best regards,

LOGINI PLUMBING (Dyno East London)

Rated 5 out of 5 stars

Panayiotis was excellent!!!

Pana was extremely good, efficient and professional, he explained everything very clearly, and we will always ask for him whenever we need Dynorod in the future

June 28, 2024
Unprompted review
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Reply from Dyno-Rod - Plumbing East London

Hi Sozos Loizou,

Thank you for your fantastic 5-star review! It’s great to hear that our engineer Pana took the time to understand your needs and provided the perfect solution. We aim to tailor our services to each customer, and your feedback confirms we’re on the right track.

Looking forward to assisting you again in the future!

Sincerely,
LOGINI PLUMBING (Dyno East London)

Rated 5 out of 5 stars

Friendly and knowledgeable.

The plumber who arrived was friendly and knowledgeable and quickly diagnosed and fixed the leak under my sink. He phoned half an hour before he arrived to let me know he was on his way.
It would be helpful and useful if in future I could be given a time slot rather than having to wait I'm all day for an 8am to 6pm appointment.28th

June 28, 2024
Unprompted review
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Reply from Dyno-Rod - Plumbing East London

Hi Ms Vali,

Thank you for your fantastic 5-star review! It’s great to hear that our engineer resolved your problem and provided you with a exemplary customer service. We aim to tailor our services to each customer, and your feedback confirms we’re on the right track.
You can request for an AM or PM time slot next time.

Looking forward to assisting you again in the future!

Sincerely,
LOGINI PLUMBING (Dyno East London)

Rated 4 out of 5 stars

Thank you to Danny for all his help

Thank you to Danny for all his help; both professional and knowledgeable!

June 27, 2024
Unprompted review
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Reply from Dyno-Rod - Plumbing East London

Hi VG,

Thank you for your 4-star review! We are happy to know that you are satisfied with Danny's visit.

Looking forward to assisting you again in the future and to get a complete 5 start review!

Sincerely,
LOGINI PLUMBING (Dyno East London)

Rated 5 out of 5 stars

Excellent service from Danny

I had an issue with no hot water feed to my bath and hand shower. It took a couple of visits before a more experienced engineer, Danny, attended the job. He was much more forensic in his approach and, through a combination of perseverance and experience, was able to diagnose the problem and sort it out. Thanks, Danny.

He was very friendly and professional and I have no hesitation in recommending him.

June 25, 2024
Unprompted review
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Reply from Dyno-Rod - Plumbing East London

Hi Ms Farrell,

Thank you for your fantastic 5-star review! It’s great to hear that our engineer Danny took the time to understand your needs and provided the perfect solution. We aim to tailor our services to each customer, and your feedback confirms we’re on the right track.

Looking forward to assisting you again in the future!

Sincerely,
LOGINI PLUMBING (Dyno East London)

Rated 5 out of 5 stars

Dyno always provides good service

Dyno always provides good service. It was no exception this time. Liam has done an excellent job sorting out my plumbing problem. He tested a few times to make sure the job is satisfactorily completed. He was polite, pleasant and very patient. He always wore a lovely smile on his face. I hope we have more young people like Liam who takes his work seriously and responsibly. Liam is definitely a 5 star plus.

June 7, 2024
Unprompted review
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Reply from Dyno-Rod - Plumbing East London

Thank you so much for taking the time to leave us feedback

Rated 5 out of 5 stars

Brilliant service provided by the young…

Brilliant service provided by the young man that came, brilliant plumbing work ,I am very, very happy with the service he provided. He went over and beyond.Excellent, Excellent 👍

June 7, 2024
Unprompted review
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Reply from Dyno-Rod - Plumbing East London

Thank you so much for taking the time to leave us feedback

Rated 5 out of 5 stars

Danni is an efficient and courteous…

Danni is an efficient and courteous plumber. He installed 2 toilets in my house within agreed time and cleared up the old toilets, packaging and boxes before leaving

June 6, 2024
Unprompted review
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Reply from Dyno-Rod - Plumbing East London

Thank you so much for taking the time to leave us feedback

Rated 5 out of 5 stars

Danny is the best thing about this…

Danny is the best thing about this experience with Dyno-rod. Our hot water cylinder was leaking and the job spilled over to 2 days. Danny got to grips with our Byzantine plumbing system and made sure he was booked to complete the work so we didn’t have to start over with a different plumber.

May 17, 2024
Unprompted review
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Reply from Dyno-Rod - Plumbing East London

Thank you so much for taking the time to leave us feedback

Rated 5 out of 5 stars

Danny went the extra mile today

Danny went the extra mile today. The job was much more complicated than we had predicted, but he persevered until everything was sorted. And he was very nice!
Thank you Danny

May 16, 2024
Unprompted review
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Reply from Dyno-Rod - Plumbing East London

Thank you so much for taking the time to leave us feedback

Rated 5 out of 5 stars

Peace of Mind!

Peace of Mind!
100% Dyno Road Plumbing
Oliver, remodelling new pipework (water), under the kitchen unit,
Oliver asked me if I will be able to reach the valve and stopcocks.

He showed me how the pipework is running.

Oliver is very polite, so calm and fast.

Another point is the Price;
no extra time taken to add later on the invoice

The price is agreed prior to the work and theres no hidden or extra charge

Guarantee job, if there’s a problem they can come back 👌
The invoice was reasonable especially Dyno being a big company in the market!!
Thank you Dyno to send Oliver!

Marta/Bayswater

May 15, 2024
Unprompted review
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Reply from Dyno-Rod - Plumbing East London

Thank you so much for taking the time to leave us feedback

Rated 1 out of 5 stars

Plumbing

Plumbing
So bad
Cost me £260
Job wasn’t done correctly and had to repay to get it done again
Would even reimburse

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

danny- well pro.

danny arrived on time, he was friendly and professional the whole time he was here. it was clear from the beginning he knew what he was doing, and fixed our bath and shower leak with a new fitting. job done. thank you.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Prompt and efficient

Prompt and efficient. After trying different valves, the engineer spotted a crack in the old cistern causing the leak. The next day he fitted a new cistern. Flushed with success!

April 18, 2024
Unprompted review
Rated 1 out of 5 stars

To whom it my concern,

To whom it my concern,

Anyone interested, I am writing to file a formal complaint regarding the plumbing issue at my business. yesterday there was a persistent leak in the basement that was not fixed. The leak has caused water damage to the surrounding area and is becoming increasingly inconvenient. I have contacted this company's maintenance department and although technicians have visited me to assess the problem, at the cost of £880 the problem remains unresolved. they are not serious it is a company without even one star it does not deserve

Sincerely,

April 4, 2024
Unprompted review
Rated 1 out of 5 stars

Damage and Poor workmanship and Invasion of privacy

A plumber came to my property to remove redundant pipework from a cupboard at the top of my stairs. The operative had to access my loft. He damaged my ceiling and light fitting and attempted to get away with. I went downstairs to put on some washing and caught him coming out of my bathroom. I asked what he was doing in there and he said that he went in there to mix cement. I had my underwear on display in my bathroom and i felt completely humilated. He was supposed to ask me to use my bathroom and cement should not of been mixed in the bathroom he should of done this in my kitchen. He entered my private space and i felt violated . I told him that he damaged my ceiling and light fitting. In addition the operative asked for my bank card details. I said this is a breach of GDPR and said that agreement has been made that i would phone the office to make payment after the the job has been done. I put in a complaint on the same day and sent photographs of the damage to my bathroom ceiling and nothing has been done. He left all the rubbish in my loft and Dyno have not responded to all my emails and phone calls. They are a con and the customer service is appalling.

January 10, 2024
Unprompted review
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Reply from Dyno-Rod - Plumbing East London

Hi Deb, this is certainly not something we expect or like to hear. We are sorry on this occasion it didn’t go as it should have and would like to investigate this. If you would like to discuss this further, please feel free to get in touch by emailing DynoOnDemand@britishgas.co.uk with your full name, address, and contact number as we would be happy to see how we can help moving forward and find out which engineers have attended from Dyno. Many thanks, Stephanie.

Rated 5 out of 5 stars

Sam was excellent

Sam was excellent. Called me before he arrived. Did good job, really helpful advice and curteous. Would definitely use again and recommend to others

April 4, 2024
Unprompted review
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Reply from Dyno-Rod - Plumbing East London

Hi there, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass on these comments. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Stephanie

Rated 5 out of 5 stars

I have used Dino rod many times

I have used Dino rod many times, and as always thoughtless professional and courteous would recommend to others, as if I need them again. I will definitely call them out.

March 22, 2024
Unprompted review

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