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Dyno-Rod - Plumbing North West Reviews 

261
TrustScore 5 out of 5

4.8

Vale Street Works,, Vale Street, BB3 1LP Darwen, Lancashire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I needed a leak fixing on a dripping tap quite urgently…the lady I spoke to was very positive and arranged a visit quickly taking note of times that suited us…the engineer did a good job but we found... See more

Rated 5 out of 5 stars

Easy to book an appointment, notified well in advance of plumbers arrival time.plumber was polite , knew what needed to be done and was able to offer a range of options to replace our faulty tap. When... See more

Company replied

Rated 5 out of 5 stars

The plumber was extremely helpful and good at his job - very nice lad 👏 My only gripe was that when I took out Care with British gas they didn't inform me about the extra cost of the replacement pump... See more

Company replied

Rated 4 out of 5 stars

Dyno-Rod - Plumbing North West are one of the most efficient, resourceful and professional companies still around today. A problem arose emanating from my drains which nobody sent through BritGas co... See more


Company details

  1. Plumber
  2. Drainage Service

Written by the company

Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.

The Dyno-Rod difference

No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee

Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.

Contact info

  • Vale Street Works,, Vale Street, BB3 1LP, Darwen, Lancashire, United Kingdom

  • 01254 367114

4.8

Excellent

TrustScore 5 out of 5

261 reviews

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4.8

All reviews

(261)

8,531 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service

Amazing service! Kev has done an brilliant job fixing our bathroom/toilet problems. He was really lovely and nice to have have in the house, made us feel really comfortable and confident in his work. Kev explained the problem really well, explained the quote really clearly and was great at what he did. After some bad experiences with other companies, it was great to have Kev who was so knowledgeable and professional. Would highly recommend. Thanks!

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Lewis found my leak, which was under concrete, and repaired it right away and left everything tidy. He was very professional and helpful.

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Prompt and efficient

Both appointments kept to time with a pre visit phone call to confirm. Very pleasant young man arrived and temporarily fixed the issue. Part ordered and he returned to complete the job. Again, prompt and efficient. Good job! Highly recommended!

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

Prompt response at New Year

Prompt response on New Years Eve to a failed power shower pump. Isolated the pump and within a week inserted an upgraded replacement pump.
Very efficient and friendly plumber.
Excellent service. Highly recommended.

December 31, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely Dreadful

Arranged for a larger radiator to be fitted by British Gas, who sent Dyno to do the work. They didn't show up the first time and we had to wait another week. Pipes were bent to fit it and the seals were leaking. Radiator was damaged. Prerty sure the engineer was drunk too. They came out to change the radiator a week later. Was still leaking after they did that. They came to sort that a few days afterwards and left my skirting board detached from the wall. Eventually came and sorted out and after 5 visits and about 20 phone calls it was all done. What a load of rubbish. Complained to British Gas and got some compensation but I won't use either Dyno or BG for any work again. In a word...crap

November 15, 2023
Unprompted review
Dyno-Rod - Plumbing North West logo

Reply from Dyno-Rod - Plumbing North West

Good morning Mr Worral-McBride. We are sorry that you have experienced poor service from BG and Dyno. Firstly, we can assure you that the engineer was not 'drunk' as you claim. We do feel that we have resolved the issues now to your satisfaction in the hope that you do continue to use our services.

Rated 1 out of 5 stars

Tried to be charged £156 fir a quarter…

Tried to be charged £156 fir a quarter turn of a nut. Plumber turned for a leaking stopcock, takes a quick look and tries to find where the water cut off from the outside but said he couldn't find it. Because he made a small turn on one nut, he claimed to me this is work as he has used a tool and that should fix the problem and that'll be £156. I mentioned before hand that I hand been trying it myself to see if that would stop the leak but not hence me calling them. After he left I took a look myself for the water cut off and its in the back street. So I ended up paying £90 for a quarter turn on a nut.

December 21, 2023
Unprompted review
Rated 3 out of 5 stars

Frustrating service but excellent plumber

Eventually had our plumbing issue resolved today after 3 weeks of waiting, missed appointments and repeated poor communication (leading to a formal complaint that’s still not been resolved). However, the young lad who’s been out today to fix the problem was outstanding, is a credit to his employers and has restored my faith in the company. Didn’t manage to catch his name (maybe Lewis?) but thank you, your wonderful, supportive manner, hard work and profession service are very, very much appreciated.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Came when they said they would. Effected repair efficiently and professionally. Communication throughout excellent.

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

Burst pipes on a Saturday night

First day in my new house and my pipes burst, got a response within 20 minutes and a plumber came to my house within the hour and sorted it for me no problem; very kind and explained everything and what I could do to prevent it happening again.
Excellent service for a Saturday night.

December 2, 2023
Unprompted review
Rated 4 out of 5 stars

Prompt and Efficient

Booked thru British Gas to fix toilet flush. Ryan was quick and efficient in identifying problem and replacing problem part. There was a slight leak following fix but Ryan came back out quickly and though it was a bigger job to resolve he managed to resolve the leak issue. Very efficient.

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Booked a call out through British Gas…

Booked a call out through British Gas Homecare for a leaking kitchen tap. A new tap had to be ordered which was not a stock item. The same engineer came for both visits, the call out and to fit the new kitchen tap. He was very efficient, polite and respectful.

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Blockage to toilet

Received excellent service from Martin Mason Knowsley. Extremely patient and very understanding and explained everything .
Great experience

October 24, 2023
Unprompted review
Rated 5 out of 5 stars

Very Happy Customer

The customer service (Louise) was extremely helpful & efficient, the plumber was excellent (Jake). Very pleased with service & good efficient fitting of replacement toilet.

October 13, 2023
Unprompted review

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