EarthportFX Reviews 

176
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Dealt with them indirectly as one of our financial service provider uses them. EXTREMELY slow processing time that cause payment delay and occurred unnecessary interest costs to us. IMPOSSIBLE to get... See more

Rated 1 out of 5 stars

Closed our accounts without warning because we were sending some money to Ukraine. Totally unacceptable. Will take a lawyer to get my money back now. Customer service is just a nightmare. Easpeciall... See more

Rated 1 out of 5 stars

Received an email from them today threatening action over an "overdue settlement" and demanding payment by 31/5/19. I have had no foreign currency business with them for years. BEWARE!!!

Company replied

Rated 1 out of 5 stars

Closed our accounts without warning or discussion because we were trying to receive payments from humanitarian aid organisations in some difficult places were humanitarian aid organisations operate gi... See more

Company details

  1. Currency Exchange Service
  2. Money Transfer Service

Information provided by various external sources

A payments solution used by leading banks & ecommerce businesses across the world. We let businesses manage their international payments more efficiently.


Contact info

1.1

Bad

TrustScore 1 out of 5

176 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.1

All reviews

(176)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A good and reliable service

I have used EarthportFX twice now for transferring money to Europe for our holiday bookings and I have been very satisfied with the service I have received.

December 18, 2016
Unprompted review
Rated 5 out of 5 stars

Quick and easy

I have found dealing with Earthport a very quick and easy process.Good rates, pleasant staff and an efficient system. Excellent.

December 18, 2016
Unprompted review
Rated 5 out of 5 stars

recommendation

My husband and I are completely happy with the help that you have given us regarding converting then transferring our money

December 17, 2016
Unprompted review
Rated 5 out of 5 stars

A pleasant experience

I found the whole experience both professionally delivered and efficiently executed.
I would certainly use the service again and recommend you to friends and family.

December 16, 2016
Unprompted review
Rated 5 out of 5 stars

Competitive pricing and great customer service

I have used a few FX providers for Eur / £ transfers in recent years. Earthport comes across as one of the most competitive and have found that client service has been very strong with always very efficient execution. As a result, I shall be using Earthport regularly going forward for my FX needs.

December 16, 2016
Unprompted review
EarthportFX logo

Reply from EarthportFX

Hi Donald

Thank you kindly for your review. We are very grateful for your continued business.

Best wishes,

The EarthportFX Team

Rated 5 out of 5 stars

helpful, willing and able.

No matter how small the transaction you are treated with the same respect, courtesy and professionalism. Over my 6 year period I have been well looked after.

December 16, 2016
Unprompted review
Rated 5 out of 5 stars

Experience

Can't fault the service. We use it virtually every week and when there was a problem with internet connection the staff at the end of the phone were cooperative and helpful.

December 15, 2016
Unprompted review
Rated 5 out of 5 stars

Hassle free, Fast and easy transfers

The best FX I have ever used so far. Their staff is very friendly and they made our account in no time. Money transfer for various client companies in different currencies from the same platform is hassle free and the funds reach the next working day which will also send you notifications if you have selected for yourself and your client to know in advance that funds will be in account soon.

December 14, 2016
Unprompted review
EarthportFX logo

Reply from EarthportFX

Hi Jyoti

Thank you kindly for your review. We are very grateful for your continued business.

Best wishes,

The EarthportFX Team

Rated 4 out of 5 stars

No complaints so far!

We send and receive Euros and dollars. Our previous provider had essentially applied a teaser rate at the beginning but over time, as we took our eye of the ball, they increased it to a staggering 7% over market rates (meaning we lost up to 14% in charges on some projects). Earthport promised they would charge no more than 1.5% over the market rate and so far, they have kept their promise.

December 14, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent customer service. Good rates.

We have used Earthport (formerly Baydonhill) for 7 years to handle our forex transactions. The service has been very good and the rates are competitive. It is important for us to have a reliable partner in this field.

December 14, 2016
Unprompted review

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