EarthportFX Reviews 

176
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Dealt with them indirectly as one of our financial service provider uses them. EXTREMELY slow processing time that cause payment delay and occurred unnecessary interest costs to us. IMPOSSIBLE to get... See more

Rated 1 out of 5 stars

Closed our accounts without warning because we were sending some money to Ukraine. Totally unacceptable. Will take a lawyer to get my money back now. Customer service is just a nightmare. Easpeciall... See more

Rated 1 out of 5 stars

Received an email from them today threatening action over an "overdue settlement" and demanding payment by 31/5/19. I have had no foreign currency business with them for years. BEWARE!!!

Company replied

Rated 1 out of 5 stars

Closed our accounts without warning or discussion because we were trying to receive payments from humanitarian aid organisations in some difficult places were humanitarian aid organisations operate gi... See more

Company details

  1. Currency Exchange Service
  2. Money Transfer Service

Information provided by various external sources

A payments solution used by leading banks & ecommerce businesses across the world. We let businesses manage their international payments more efficiently.


Contact info

1.1

Bad

TrustScore 1 out of 5

176 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(176)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Helpful

Difficulty using website need more instructions or help for first time users

December 9, 2016
Unprompted review
EarthportFX logo

Reply from EarthportFX

Hi Mr Peart

Thanks for your feedback, we greatly appreciate it – please get in touch with your Account Manager if you need any assistance with getting started.

Best wishes,

The EarthportFX Team

Rated 5 out of 5 stars

good service

I have been a client for a couple of years. Reliable and quick service

December 9, 2016
Unprompted review
Rated 5 out of 5 stars

great!

A great company to use with good quality friendly staff who have your interests at heart

December 9, 2016
Unprompted review
Rated 4 out of 5 stars

Great for online ForEx.

Works well on the whole once the account has been set up. I particularly like the fact that it can all be done online without the need to make a phone call.
My only negative point is that the website is slightly confusing when it comes to checking account balances and transfer history.

December 9, 2016
Unprompted review
Rated 5 out of 5 stars

They're great!

My wife and I have been private clients of EarthportFX (formerly Baydonhill) for about five years. We've used them for a variety of regular and one-off money transfers and they've continually impressed us for the following reasons:-
i) We've found them absolutely reliable
ii) We first used Baydonhill after a couple of well known companies were unable to help us transfer funds from South Africa to France because 'it was too complicated'. Certainly it was torturously complicated for us at least, but Baydonhill handled the actual transfer very smoothly.
IIi) Last, but certainly not least, on the scale of things our transactions are very minor domestic ones, but we've always received really fast, friendly service and can recommend them without any reservations.

December 9, 2016
Unprompted review
EarthportFX logo

Reply from EarthportFX

Hi Dr Haywood

Thank you kindly for your review, we are pleased the experience has been positive.

Best wishes,

The EarthportFX Team

Rated 5 out of 5 stars

Excellent service

Have used Earthport FX for the last 10 years, always the same first class service. Would recommend.

December 9, 2016
Unprompted review

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