Ecotile Flooring Ltd Reviews 

521
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We would like to thank Arek our fitter who laid our garage floor , he was prompt on time and and done an excellent job laying the floor tiles, the garage looks wonderful. We would also like to thank... See more

Rated 5 out of 5 stars

Excellent communications, and friendly sales staff. We have used Ecotile several times in the past and have no complaints on service, price or the quality of the tiles - we use them in our business s... See more

Company replied

Rated 5 out of 5 stars

I had an uneven concrete slab floor for my warehouse, the owner came out and surveyed the quote which was a nice touch. Great team, professional approach from start to finish. All Health & Safety... See more

Company replied

Rated 5 out of 5 stars

I had need of some extra tiles to finish the job. Ecotile managed to supply the quantity required and perfectly colour matched within 24 hours. Great service. My garage floor is now finished and both... See more

Company replied

Company details

  1. Manufacturer

Information provided by various external sources

High quality, accredited flooring products and technical support are vital components of any robust operational plan; unfortunately, important issues such as fire or slip rating certifications are often overlooked until something goes wrong. Failure to employ due diligence and good practice when selecting an appropriate flooring can result in costly replacements, lengthy delays and insurance claims being refused. “At Ecotile we continually invest in international testing, certification and approval processes in order to provide total confidence to our customers. In parallel, we frequently work with customers to resolve legacy issues that they have experienced with an inappropriate flooring system.” James Gedye, CEO & Founder of Ecotile


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4.9

Excellent

TrustScore 5 out of 5

521 reviews

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4.9

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(521)

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Rated 5 out of 5 stars

Richard was very helpful and was more…

Richard was very helpful and was more that happy to amend our quote several time
fast delivery
thanks

February 21, 2019
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Rob,

Thanks for your review, glad to hear you're happy with everything.

Regards,

Lucinda

Rated 5 out of 5 stars

Friendly helpful approach to customer service.

Pleasure to deal with. I called in without an appointment and the first thing Zoe offered me was a cuppa and a look around the factory!
I came away with a car full of tiles at a reasonable price (thanks) and just need to clear the space now to fit them.
Ecotile will be my first call for future requirements.

February 14, 2019
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Philip,

Many thanks for your review, we love meeting our customers in person! Glad you enjoyed the tour, I'll pass on your comments to Zoe. Hope to see you again soon.

Regards,

Lucinda

Rated 5 out of 5 stars

Needed 1sqm as was short but the items…

Needed 1sqm as was short but the items were no longer listed for sale. Spoke to Jess at Ecotile and she found 4 tiles for me in no time. Great service

February 14, 2019
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Dale,

Glad to hear Jess was able to help you out, that's one of the advantages of buying from the manufacturer!

Regards,

Lucinda

Rated 4 out of 5 stars

Great products

Great products, need to work on logistics of delivery.
Tiles packaged on a pallet that wasn't strong enough so tiles ended up strewn across the lorry and had to be hand bulled off!

February 13, 2019
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Steve,

Glad to hear you're happy with your tiles and thanks for letting us know about the problem with delivery. I apologise for the inconveninece caused to you and will take it up with the transport company immediately.

Regards,

Lucinda

Rated 5 out of 5 stars

Very easy to deal with and the staff…

Very easy to deal with and the staff friendly happy to help . Saw the product on the internet and they were close to where I live so I popped in and saw the product and was impressed so placed an order it was delivered the next day very happy

February 13, 2019
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Philip,

Thanks very much for your feedback, we love selling to local customers who are able to pop in to the factory and see what we do!

Regards,

Lucinda

Rated 5 out of 5 stars

Very good quality and efficient service

Initially I was surprised at the costs of the tiles and postage but after a very helpful and understanding conversation with Kayla I was more than happy with the choice we made and the tiles received. They are very good quality and the fit / finish is second to none.

The time it took between order and receiving the tiles was surprisingly quick and the efficiency was exceptional. I was called and updated throughout delivery to ensure the tiles were dropped off and left in a safe place. Then it was all down to fitting them.

Needless to say they went down a treat, difficult to cut with a blade so I ended up using a mini saw (I’m not sure if this is advised but they are substantially made meaning they are not easy to cut) they went together perfectly. Time will tell how they last, stand up to traffic and usage but I’d be suprised if they didn’t last a lifetime.

February 12, 2019
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Nick,

Many thanks for your comprehensive feedback, our tiles can seem expensive at first but they are one of those products where you get what you pay for and it's wonderful to hear how pleased you are with them and with the service you received. It sounds like you've done a great job installing them, they can be difficult to cut as they're so robust and especially so i cold weather but you found a great solution. They certainly will last for many years!

Regards,

Lucinda

Rated 5 out of 5 stars

wonderful

again a great service and a wonderful product - and I must say Jessica on your customer service team should be honoured. What a magnificently efficient member of your team she is. Well done her

February 7, 2019
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Scott,

Many thanks for your feedback, I have passed your comments to Jess who is delighted you are so pleased with her customer service!

Regards,

Lucinda

Rated 5 out of 5 stars

This is the second time we have…

This is the second time we have purchased from Ecotile. These tiles are fantastic, easy to look after and lay.

February 6, 2019
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Sue,

Thanks very much for your feedback, it's great to hear you continue to be so pleased with them!

Regards,

Lucinda

Rated 5 out of 5 stars

The range of products is great

The range of products is great , the quality of the ESD floor tiles are clearly superior to other manufacturers.
Easy to fit
Seemless communication with a personal touch.

Thank you for your support Ecotile

February 4, 2019
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear David,

Many thanks for your feedback especially your comments about the superiority of our product over our competitors! We work very hard to achieve this so the production team will be very gratified.

Regards,

Lucinda

Rated 5 out of 5 stars

good product

good product, excellent service

January 30, 2019
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Thanks!

Regards,

Lucinda

Rated 5 out of 5 stars

Brilliant product

Brilliant product, helpful staff on the phone. I was short of 7 tiles when we laid them and after a call and placing the order they arrived the next day. Has finished the garage off and it is warmer underfoot. K490 smooth in Anthracite. Excellent!

January 30, 2019
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Carlton,

Many thanks for your feedback, glad to hear your floor is finished and you're pleased with it - the tiles really make a difference to the warmth of your garage in this weather!

Regards,

Lucinda

Rated 5 out of 5 stars

Very helpful and given good advise when…

Very helpful and given good advise when first contacting the company.
Collected the floor tiles personally and cannot fault how helpful they were.

January 24, 2019
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Colin,

I hope you enjoyed your visit to our factory, we love it when customers come to have a look around! Thanks for your review.

Regards,

Lucinda

Rated 5 out of 5 stars

Helpful advice

Helpful advice, good value, fast delivery, quality product

January 23, 2019
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Tim,

Great to hear you're happy with our customer service, product and speed of delivery!

Regards,

Lucinda

Rated 5 out of 5 stars

From initial enquiry to final delivery everything was superb

From initial enquiry to final delivery, Ecotile were the epitome of professionalism. The sales executive I dealt with (Rowan Sumner) was extremely helpful and arranged a bespoke solution that ideally suited my needs and budget. I would recommend Ecotile highly to other potential customers

January 23, 2019
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Chris,

Many thanks for your review, I have passed your kind comments on to Rowan is very happy to have been of service!

Regards,

Lucinda

Rated 5 out of 5 stars

Great communication and service.

From first email to delivery the service was brilliant, despatched and delivered when promised (dispatched first day back to work after festive break). Haven’t fitted ecotile 500/7 yet as fitting not recommended in temperatures below 15°C.

January 20, 2019
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Thanks you very much for your feedback, it's great to hear you're happy with our service. When you are ready to install don't hesitate to give us a cal if you have any questions.

Regards,

Lucinda

Rated 5 out of 5 stars

A very helpful company…

The company were very helpful with accurate quantity estimation and their delivery service was extremely prompt, delivering exactly when promised even though the address is not easy to fin d n the depths of the country.i

January 17, 2019
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Tom,

Many thanks for your feedback, it's always a pleasure to hear we've done a good job!

Regards,

Lucinda

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