Ecotile Flooring Ltd Reviews 

521
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We would like to thank Arek our fitter who laid our garage floor , he was prompt on time and and done an excellent job laying the floor tiles, the garage looks wonderful. We would also like to thank... See more

Rated 5 out of 5 stars

Excellent communications, and friendly sales staff. We have used Ecotile several times in the past and have no complaints on service, price or the quality of the tiles - we use them in our business s... See more

Company replied

Rated 5 out of 5 stars

I had an uneven concrete slab floor for my warehouse, the owner came out and surveyed the quote which was a nice touch. Great team, professional approach from start to finish. All Health & Safety... See more

Company replied

Rated 5 out of 5 stars

I had need of some extra tiles to finish the job. Ecotile managed to supply the quantity required and perfectly colour matched within 24 hours. Great service. My garage floor is now finished and both... See more

Company replied

Company details

  1. Manufacturer

Information provided by various external sources

High quality, accredited flooring products and technical support are vital components of any robust operational plan; unfortunately, important issues such as fire or slip rating certifications are often overlooked until something goes wrong. Failure to employ due diligence and good practice when selecting an appropriate flooring can result in costly replacements, lengthy delays and insurance claims being refused. “At Ecotile we continually invest in international testing, certification and approval processes in order to provide total confidence to our customers. In parallel, we frequently work with customers to resolve legacy issues that they have experienced with an inappropriate flooring system.” James Gedye, CEO & Founder of Ecotile


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4.9

Excellent

TrustScore 5 out of 5

521 reviews

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4.9

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(521)

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Rated 5 out of 5 stars

Excellent quality products and…

Excellent quality products and outstanding customer service. Highly recommended.

January 16, 2019
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear James,

Many thanks for your review and recommendation.

Regards,

Lucinda

Rated 5 out of 5 stars

Jess was very helpful

January 10, 2019
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Thanks Greg,

I've told Jess you were happy with the customer service she provided.

Lucinda

Rated 5 out of 5 stars

Very helpful

Very helpful. I was shown round the factory and was very impressed with the machinery & how your products are made. I've bought the 10mm grey panels, which I'm very impressed with. I will be using them to cover my badly broken screed workshop floor hopefully in mid January. Mr C Gould

j

January 3, 2019
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Chris,

Thank you very much for your review, we love it when customers visit our factory in Luton so we can show them how our tiles are made, we're very proud to be UK manufacturers! If you need any help with your installation don't hesitate to give us a call; the most important thing to remember at this time of year is that the tiles need to be at 15 degrees C to be able to connect the joints easily so I'd either have a heater on in your workshop for a while before you start or store the tiles somewhere warm. Taking them off the pallet and spreading them out on the floor will help them to acclimatise faster.

Regards,

Lucinda

Rated 5 out of 5 stars

Excellent Product - Ecotiles 500/6

I have waited several months before rating Ecotiles, so as to offer an objective rating. Although it is a costly option, it is an excellent product and great value for money, which I bought to cover an old and uneven cement garage floor which was damaged and cracked. Even though the garage floor is not level, the tiles adapted extremely well, due to being flexible. I purchased the model 500/6 and have to say that it has been tried and tested with glasses of water- the water does not penetrate the interlocking mechanism. They are easy to lay (my husband did it alone) using a circular saw, but he states that they can be cut using any piece of equipment that cuts wood, without the need for professional equipment. They are extremely easy to clean and have an elegant and professional finish. The service from the company itself was very professional and efficient. I was initially sent a couple of the tiles to try and test the product (free of charge) before placing my order- which helped to see if they were in fact suitable. Any questions or queries were answered extremely quickly and and professionally. I live in Italy, in which the company was more than happy to deliver abroad (obviosuly paying the additional postage fee). The product was packed extremely well and arrived undamaged, in perfect condition. Delivery was expected to take a week, but actually took 2, but this was not an issue.

January 1, 2019
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Anita,

Many thanks for taking the trouble to provide such a detailed and comprehensive review of your experience with our company and products; it will be very helpful to future customers and we greatly appreciate it.

Regards,

Lucinda

Rated 5 out of 5 stars

the finished product I think

I think all the products are semi-finished until they are satisfied with the customer.
In this regard, the Eco-tile actively supports the technology until it is installed and delivered to the customer.
We are always grateful for the kindness of the Eco-tile.

December 27, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Lee,

Many thanks for your review, it has been a pleasure working with your company for the last year and we look forward to many more successful projects with you in South Korea.

Regards,

Lucinda

Rated 5 out of 5 stars

Very quick and easy to use.

December 27, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Ian,

Thanks for your feedback, glad to hear you found the tiles easy to install.

Regards,

Lucinda

Rated 5 out of 5 stars

Excellent service by your staff

Excellent service by your staff, will use you guys again

December 27, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Thanks very much Gary, we look forward to working with you on another project.

Regards,

Lucinda

Rated 5 out of 5 stars

An example of how Business on the Internet should be.

Helpful, honest with great communication. Bent over backwards to work with me, describing the different options, rather than just take my cash. An all too rare an occurrence these days!

Top notch.

December 16, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Thank you very much for your fantastic feedback! We pride ourselves on our customer service and it's great to hear we're doing a good job.

Regards,

Lucinda

Rated 4 out of 5 stars

There was a little delay in getting…

There was a little delay in getting order confirmation when it was first sent but otherwise a good service.

December 12, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Louise,

Thank you for your feedback, can you tell me how long you had to wait for your order confirmation? If there's a bottleneck in the system it would be very helpful to find out where so it doesn't happen again. You can contact me at lucinda@ecotileflooring.com or 07966 514 511.

Regards,

Lucinda

Rated 5 out of 5 stars

So helpful- understood my need for…

So helpful- understood my need for quick delivery and were very proactive when manufacturing delays threatened this.

December 12, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Eleanor,

Many thanks for your review, we always do our best to be flexible to meet our customers' deadlines.

Regards,

Lucinda

Rated 4 out of 5 stars

Helpful and friendly service

Helpful and friendly service. Was correctly recommended a different product to the one I thought I needed.

December 5, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Howard,

This is very valuable feedback, thank you very much. You can't put a price on expertise and customer service!

Regards,

Lucinda

Rated 5 out of 5 stars

Tiles for a home garage

I bought the tiles for my garage - I do a lot of work on Land Rovers and tractors, so I wanted to check that these could stand some abuse. I put a tile sample under a castor of my heavy gantry crane. After a week, hardly a mark on it. Good product and a pleasant company to deal with.

December 5, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear John,

Thank you very much for your review testifying how tough our tiles are! It's great to hear you're happy with the product and your experience with Ecotile generally.

Regards,

Lucinda

Rated 5 out of 5 stars

samples sent promptly

samples sent promptly. staff very helpful. easy to deal with

November 30, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Thanks for your feedback Nick.

Regards,

Lucinda

Rated 5 out of 5 stars

Easy and simple process from quotation stage all the way through to delivery

Online form to request a quote was easy and simple - a quotation was emailed the next day and several days after that, I placed an order. Order process was quick and easy over the phone, and the tiles arrived a couple of days later. Customer service is very good, and tiles are good quality and look brilliant on our lab floor. I am being told they are relatively simple to fit, and easy to cut. Overall, very happy with Ecotile and would happily recommend them.

November 29, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Dianne,

Thank you very much for your review, it sounds like you had a good experience from start to finish! If you have any questions about installation give us a call, someone will always be available to help.

Regards,

Lucinda

Rated 5 out of 5 stars

Excellent service and support

Excellent service and support - the team at Ecotile could not have given a better service in helping sort my latest order and the product is superb.

November 28, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Stuart,

Thank you very much for your feedback, it's fantastic to hear you're so happy with our tiles and service.

Regards,

Lucinda

Rated 5 out of 5 stars

Can't fault them

Can't fault them. Good price, speedy service and fitters were very friendly. Also saved a lot of time and very easy to lay. We would have had to close our bakery if we painted the floor and waited for it to dry. This system was laid without much disruption. I would use them again.

November 28, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Nav,

Many thanks for your review and for pointing out the main advantage of our tiles - the lack of disruption! It's great to hear you are happy with the product and customer service you received.

Regards,

Lucinda

Rated 5 out of 5 stars

Great Product, Great Service & Great Price

Great Product, Great Service & Great Price
What’s not to like !
No hesitation in recommending Ecotile
J Short
Banbury

November 23, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Mr Short,

Thank you very much for such a comprehensive recommendation - much appreciated!

Regards,

Lucinda

Rated 4 out of 5 stars

Excellent help from the organisation

Excellent help from the organisation, and they were very efficient and took account of our requirement for delivery by a smaller vehicle.

The product itself has worked well, but be in no doubt it needs cutting by a saw. The use of a Stanley knife would not be possible in our experience.

But we've never had such a good garage floor!

November 22, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Graham,

Thanks very much for your helpful feedback; now the temperature has dropped it is definitely much more difficult to cut the tiles with a Stanley knife and a jigsaw with a medium tooth timber blade is the easiest option at any time of year! Great to hear you're happy with your floor.

Regards,

Lucinda

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