eDestinos Reviews 

I was charged three times for one ticket and have been trying to get in contact with edestinos all day. I think it is very poor service that I cannot call edestinos directly and get this problem solved. I have sent various emails and no response.

This company is unacceptable. I'm from the US and so we are banned from Colombia. I've reached out to this company bc Latam won't refund me directly. I was offered a voucher. This is laughable considering they DON'T OPERATE IN THE US. And clearly I have no plans to return to Colombia as the trip was CANCELED. Offering a voucher to a banned country in which you offer ZERO service is ineptitude thinking at its finest. This company has one month until it goes under if this is how they're dealing with canceled flights.

I purchased a flight through eDestinos on 16 March during the COVID crisis but had to fly on a different flight and I was told by the airline (Aerolineas Argentinas) that I would be reimbursed for this flight even though I had purchased a non-refundable fare. However, the airline said they could not process the reimbursement because I had booked through eDestinos. I called eDestinos but no one answered the phone at the call center. I also sent an email to eDestinos a few weeks ago but never heard back. Meanwhile, I had paid extra for the "Servicio FLEX" which promises better customer service from eDestinos. I understand that these are unprecedented times but I don't understand why they charge extra for "Servicio FLEX" and then ignore their customers for weeks.

My flights were cancelled by LATAM. edistinos will not respond to give me a refund. I bought the insurance, and still no solution! LATAM will give refunds if you fight with them, but edestinos doesn't want to do any work. Please contact me

I made the purchase of a flight to Mexico for $ 341 CAD and in my statement there are two charges, one of $ 341 for esky destinos and the other from aeromexico lima for $ 301, in total pay more than double than having bought it directly from the airline, There is no way to contact someone from edestinos to clarify the concept of charges and it is inexplicable that they use my card details to make charges without authorization.

I've been trying to get a hold of someone since last week, I have flight scheduled with my family that needs to be cancelled or postpone, even though I understand the high volume of calls, emails regarding our current situation with Covid19, It is frustrating that there is no actual number to contact eDestinos or no one has replied to any of my requests, I've followed all the instructions and filled out the questionary at your website and yet no answer or follow up email from no one at eDestinos. My daughter is special needs and suffers a chronic disease that lowers her immune system. I need someone to contact me ASAP , I cant believe you provide a phone number for us to contact you and it doesn't even go through and after explaining my situation I haven't received anything from you in days, after I can Aeromexico all they can say is to contact my agency, please get back and this process has been very frustrated

I don’t know how many reviews I need to leave in order for someone to get in contact with me. This is my 4th review, I have a flight in four days and I need to cancel my flight because of the corona virus. This is very unprofessional and I would like someone to get in contact with me as soon as possible.

Unable to cancel our flights within Chile this weekend, despite the ongoing global pandemic and our inability to get to the country.

I booked flight Lima-Cusco-Lima 4-8 April 2020 in September 2019
Cancellation because off covid-19
They don’t want to give my money back, they propose to change dates without penalties, but it does not fit me !
Not honest considering the world pandemy, and the fact that it is impossible to know when it will be possible to go to Pérou from Canada next years

They respond, but stay surely where their helping line ends.
My Ticket back to home was cancelled.
I bought a refundable ticket, but I got an answer that the airline has put my full amount into credit.
I understand its what they would do in current situation as COVID 19. Air Canada has been one of the most unfair Air lines to its customers.
Edestinos will not internvie due to their lack in strong efforts and that is understandable.

I contacted the edestinos but all that they said was that the airline said its in credit.

I haven't still got the account number of the voucher or any instructions how to use the credit.

Its a very disappointing experience.

Booking Refrence: POU7R3 Air Canada Chile- Tallinn 30.03.2020

My advice is to hilight that In Emergency case the customer could most of the cases, lose their money. Its a cheap travel agent and so has to be understood to purchase tickets on your own terms

I'm too scared to lose my money again like this.

i travel in less than 48 hours and i need help in getting in contact with the agency in changing the travel date. The airline said they cannt make any changes to the reservation. and yet i am waiting on a response to change my flight. No response as of yet from anyone from Edestinos. this purchase is leaving a sour taste.

first of all i bought a ticket for the april 3 and the processing din't work so i tried to buy it for april 4 , when i payed for the second ticket they also made me pay for the 3 somehow. So now i have 2 tickets that i am trying to cancel because one of them is a mistake and the second, i have no way to find out if the flight is still on for april 4. i payed extra money for cancelation insurance , only to find out that it does not cover corona virus. I payed extra money for a service called flex which gives a bunch of options like, canceling flights , changing flight details and traveler information even food. I can't find anyway to use the flex service to do any of that. There is no phone number to contact that them and when i write to them no answer. Honestly this really feels like a scam, the worst service ever. Now i have 2 flights i can't cancel that i am pretty sure will not be refunded and that i will not be able to board because they will probably cancel them. This is the most terrible compagny ever. If it was not for the virus i woud have my lawyer contact them

Im looking to get a refund for my fight asap. Please help me! My flight in monday.

I’ve been trying to cancel my flight and haven’t been able to get a hold of them. I purchased a roundtrip flight and the first flight has already occurred and now the second is tomorrow, I’m a New Yorker and can’t leave the state.

I've booked 3 flights with eDestinos and all of them got cancelled. I filled in the form they have on their website but no reply and there is no phone # to call to. Please contact me urgently as my flight was supposed to leave tomorrow. Thank you.

I have a flight in 2 days and I can’t contact them. I’ve sent lots of e nails already and no reply. I have to change some personal details and need to communicate with them. How a company has no contact number? Pls I’m desesperantes. I can’t loose more money

eDestinos took an incredibly long time to respond to email inquiries. I would not recommend any person, even my worst enemy, to use this company. This company has a history of issuing slow refunds.

We have emailed several times regarding our cancellation of flights with them. We are losing a lot of money and vacation time as it stands and we need this flight refunded, not rescheduled as we can no longer go to Chile.

They have no number or email address, only an email form and we cannot get through to them.

EDIT: We have yet to receive an email or call and no refund either. We have no way of contacting this company and we need to talk to someone.

I need to get in contact with someone. Their website has no email or phone number. I purchased travel insurance through edestinos and I continue to wait on them to respond. The country where I was travelling to has since closed its borders.

I have a flight that takes off from Tijuana to Cancun in less than 24 hours, last Thursday when the US Travel ban was put in place I emailed you about cancellation. I have yet to receive a response, however you guys were fast to auto-check me and my girlfriend into our flights so now I cannot cancel via Volaris. I need an answer as I literally cannot get on this flight.

UPDATE: Nobody has reached out whatsoever... Please make things right it has been over 30 days.