Edwards Removals Reviews 107

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I would highly recommend Edwards Removals. The admin team were efficient and responsive. The removal team were superb. They were friendly, polite, very efficient and took great care. Everything ran sm... See more

Company replied

Rated 4 out of 5 stars

From start to finish the communication from the team was excellent. We had a 200 mile move from London to Yorkshire. Initially we wondered whether we would need a professional outfit, but so happy w... See more

Company replied

Rated 5 out of 5 stars

By far the best removal firm I have ever used. Edwards Removals were professional, friendly, flexible, understanding and, at every stage of the move, helpful. They dealt with our DIY requirements, th... See more

Company replied

Rated 5 out of 5 stars

Managed to fit us in short notice. The removal men were great; they came armed with everything we needed & loaded the lorry very efficiently. None of our odd requests were too much trouble. Met them n... See more

Company replied

Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

Edwards Removals is London’s exclusive removals and storage company, offering high value removals and storage services for individuals, families and businesses. At Edwards we believe our unique philosophy sets us apart from other movers in London. Combining years of skill and knowledge, with our customer focused approach, enables us to offer an unrivalled relocation service throughout London. Our staff are trained to the highest industry standards and have the knowledge, equipment and materials for safely packing all household items and furniture. We use picture cartons for pictures and paintings, wine cartons for transporting wine, hanging wardrobe cartons for moving clothes and all mattresses and sofas will be protected by specialist bags. Antiques or especially delicate items will be export wrapped using breathable bubble wrap and tape. Our flexible storage services provide you with safe, secure and simple storage options throughout London.


Contact info

4.8

Excellent

TrustScore 5 out of 5

107 reviews

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Rated 5 out of 5 stars

Excellent service from the lads

Excellent service from the lads! Arrived early. Very organised and efficient. Put mats down to ensure no dirt in house & communicated clearly when rooms were cleared so I could start cleaning. Packed my bed down & put it up. Made the day stressless. 10/10

January 19, 2024
Unprompted review
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Reply from Edwards Removals

It is brilliant to hear all this, thanks for the review.

Rated 5 out of 5 stars

Absolutely great service

Absolutely great service. Edwards Removals recently moved our belongings from our 3 bed house in Hampstead to our new family home in St John’s Wood. Unfortunately our purchase didn’t quite align with our sale so everything had to go into store for 2 weeks.
Edwards took care of everything. Chris and his team packed our belongings so diligently. Just like it were their own. When our belongings returned, the team reassembled our beds, placed all the boxes back in the appropriate rooms and even helped me move some furniture around when it didn’t quite fit how we expected it to.
Thank you Edwards. Very happy. Will definitely recommend.

January 2, 2024
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Reply from Edwards Removals

This is lovely to hear, we really value our fantastic teams. Best wishes in your new home.

Rated 5 out of 5 stars

Our move

The move with Edward’s removal was a great experience. We moved from London to Preston Lancashire Talat and Chris moved us on the first day , they were very quick and efficient .On the second day 19th December Chris and Luke drove 250 mile and delivered our possessions wit great efficiency . sherlyn the removals manager was very up beat and promised everything would be ok . Thanks to the team , Robert Marsh .

December 18, 2023
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Reply from Edwards Removals

What a wonderful review, thanks so much for taking the time to leave us feedback.

Rated 5 out of 5 stars

Very happy with the service provided by…

Very happy with the service provided by Edwards. They arrived on time at 9.00am, put protection on floors, expertly packed fragile items and carried out the move speedily - all boxes were off loaded into my new home by 3.30pm! The Team were friendly and very helpful throughout the day. I have no hesitation in recommending them.

December 8, 2023
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Reply from Edwards Removals

Thanks so much for this fantastic review and recommendation.

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Very smooth and very helpful during the move. Would recommend.

December 8, 2023
Unprompted review
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Reply from Edwards Removals

Thanks for the recommendation.

Rated 5 out of 5 stars

We had such a stress-free moving day…

We had such a stress-free moving day thanks to the excellent team at Clockwork/Edwards. From the pre-move quote/details being confirmed by Sherlyn and Michael and all questions swiftly answered, to the brilliant moving team (Miro, Edgar and Chris) who arrived with smiles and a great sense of humour, we were very impressed with their efficiency and professionalism at every stage! We hope not to move for a while but would absolutely trust Clockwork/Edwards with our next move.

November 27, 2023
Unprompted review
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Reply from Edwards Removals

Thank you for taking the time to review us, this is all great to hear.

Rated 5 out of 5 stars

Needed to move all our stuff in a hurry…

Needed to move all our stuff in a hurry due to builders starting.
2 days notice was all they had to move all our goods into storage.
After the wok was completed they again only needed 2 days notice.
Great staff

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing job

We had a large (4,000 cubic feet) move at short notice to two different locations on the same date - one local and the other 100 miles. They did an amazing job with patience and a smile. Very impressive and a special shout out for Artur and Luke.

August 2, 2023
Unprompted review
Rated 4 out of 5 stars

Helped take the stress out of a big move

From start to finish the communication from the team was excellent. We had a 200 mile move from London to Yorkshire. Initially we wondered whether we would need a professional outfit, but so happy we did. We had to pay an extra day due to the distance, but overall it was worth it.

Special mention to Talak our removal guy, he was friendly and super professional, went out of his way to help move something upstairs for us at the new place. Stayed in touch and worked so hard and fast! to get us out, up and in. So thank you.

August 9, 2023
Unprompted review
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Reply from Edwards Removals

This is great to hear, thanks so much for taking the time to review our services.

Rated 5 out of 5 stars

Edwards Removals (North London) just…

Edwards Removals (North London) just helped us move our home in Maida Vale and the team were absolutely amazing, extremely friendly and helpful. Packed up our house and everything arrived in our new home the day after our completion. We have now fully unpacked and they popped over to collect all our boxes. Would highly recommend there services! Thank you to the whole team at Edwards

August 14, 2023
Unprompted review
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Reply from Edwards Removals

We are delighted to hear this, thanks so much for the fantastic review.

Rated 5 out of 5 stars

Absolutely amazing service from start…

Absolutely amazing service from start to finish! We received a few quotes from BAR companies and Edwards came in slightly higher than others however with how efficient and responsive our surveyor Ryan was with answering all questions the service stood out compared to others so we opted to book. The packing and move it’s self was just amazing the team went above and beyond with dropping a few items off to a local friends house with no extra charge or complaint and I honestly can’t thank them enough. Would highly recommend Edwards and the team

July 21, 2023
Unprompted review
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Reply from Edwards Removals

Thanks so much for taking the time to review us, we are delighted with your feedback.

Rated 3 out of 5 stars

Good start very disappointing and expensive finish

We contacted Clockwork Removals not Edwards so now we’re not sure where the final responsibility rests. The initial visit to the house to survey the job went well, we requested the full packing service and although the quote was the most expensive, we accepted on the basis of the company’s reputation and first impression. As we were moving 160 miles it was deemed to be a three day job. The team arrived promptly and were pleasant and efficient but too fast, making it impossible for us to see what was happening. In the event, some furniture which was screwed to the walls and should have remained was removed, it had to be returned to the house later in the week, it was not reaffixed. Several other items that the team were asked to leave were also packed up which has caused us considerable inconvenience.
We gave the company several days’ notice that instead of being delivered to another house our belongings were to go to a storage unit, making the unloading much easier and quicker. The unloading was completed by 1.30pm on day 2. We had been quoted and paid for a three day job. We have written to Mr Lear, the manager, to raise this but he has not responded or acknowledged our email. Hence this review.

We have subsequently been contacted by Clockwork Removals who have apologised for falling short of their usual standards. We have accepted their offer of a sum in recompense for the inconvenience caused.

July 11, 2023
Unprompted review
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Reply from Edwards Removals

Hello, let us please apologise again for any inconvenience caused during your move. Issues like this are very rare at Edwards. We would like to reassure you and our future customers that we take pride in providing exceptional moving services. We are committed to maintaining the highest standards and we will continue to implement measures that ensure this. Thanks and best wishes, Edwards.

Rated 5 out of 5 stars

Brilliant service and customer support system

I was very overwhelmed with sorting out the move from our old home to our new home, and when I reached out to Clockwork Removals and Storage company for their removals service, the whole process was very smooth and stress-relieving. I was anxious about being under a time-constraint but they were very accommodating - especially Marie and Ryan. The day of the move was very seamless and I am forever thankful to the whole team. I highly recommend their services and will continue to use their services, when required, moving forward!

July 20, 2023
Unprompted review
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Reply from Edwards Removals

We are delighted we could help with your move and keep things as stress free as possible. Please do get in touch when you need us again, best wishes.

Rated 5 out of 5 stars

Edwards coped with an emergency pack up…

Edwards coped with an emergency pack up and did a brilliant job.
They packed everything beautifully and the whole operation was very efficient and painless.

July 21, 2023
Unprompted review
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Reply from Edwards Removals

This is great to hear, thanks so much for the feedback.

Rated 5 out of 5 stars

The most accommodating friendly team of…

The most accommodating friendly team of lads turned up and from start to finish made the moving and storage process as painless as it could be. Highly recommend the company rare positive experience these days!

June 26, 2023
Unprompted review
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Reply from Edwards Removals

Thanks so much for taking the time to leave us your feedback - we are delighted to hear all this.

Rated 5 out of 5 stars

I had a five bedroom house to move to a…

I had a five bedroom house to move to a three bed flat in the pouring rain with lots of heavy items. They worked tirelessly from 8.30 am to 7 pm… but they did it all in a day. One of the guys hurt his ankle by missing a step and ploughed on . I hope he makes his party this week and he should get a bonus for getting through the day with just a couple of paracetamol! everything placed in the right room and reassembled nd nothing damaged.. thoroughly recommend.

July 14, 2023
Unprompted review
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Reply from Edwards Removals

Thanks so much for leaving your fantastic feedback. Our crews are definitely a hardworking lot!

Rated 5 out of 5 stars

Excellent storage service

Edwards removals moved me into store. The packing and moving team arrived and managed the entire move.
The chaps were kind and patient extremely professional and efficient. I would highly recommend Edwards Removals and I know my next move from store to my new home will be just as stress free and efficient.

June 16, 2023
Unprompted review
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Reply from Edwards Removals

Thanks for the review and recommendation. We look forward to moving you out of storage in the near future.

Rated 5 out of 5 stars

Competent Service

Clockwork & Edward Removal conducted our two days cross country move in a very efficient and accommodating manor.
The staff gave us much needed advice for our onward travel and safety. It is a pleasure dealing with the firm. Sincere Thanks.

June 22, 2023
Unprompted review
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Reply from Edwards Removals

Thank you so much for taking the time to leave such a lovely review. Best wishes in your new home.

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