East Kilbride Credit Union Reviews 

253
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Had reason to visit EKCU Privileged to have Gary sort out my concerns So patient and respectful and explained everything in detail .Great to have someone who understands that we are not all tech savy... See more

Company replied

Rated 5 out of 5 stars

The EastKilbride credit union is the best thing I've ever done, every week just something put away into your shares soon add up. The staff are so helpful and knowledgeable, all the staff at the cr... See more

Company replied

Rated 5 out of 5 stars

You couldn't find a more helpful financial institution to look after your money and to give you guidance. There's always someone at the end of the telephone if the branch is not open (as in during the... See more

Company replied

Rated 5 out of 5 stars

I would highly rate East Kilbride Credit Union with no hesitation in recommending opening an account to anyone. The rates are fair, the service exemplary and processes are quick and efficient. I ha... See more

Company replied

Company details

  1. Credit Union

Information provided by various external sources

East Kilbride Credit Union provide easy access to a wide range of savings accounts and loans. Start saving and borrowing today!


Contact info

4.9

Excellent

TrustScore 5 out of 5

253 reviews

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No recent history of asking for reviews

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4.9

All reviews

(253)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Great staff so helpful

Great staff so helpful. I left my drivers license in the office and a member of staff brought it to my front door, now there's service, well done EKCU.

August 14, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Hi Christina, thank you for your kind words, Linda was so pleased to see you had left us such a lovely review.

Rated 5 out of 5 stars

Great service provider

I have been saving with the credit union since they had a small office in the village. The staff have always been helpful and friendly. Either taking savings out or loans for house hold items or holidays are always dealt with in a very professional manner. East Kilbride credit union provide a great service to the local community.

August 2, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Hi Elizabeth, thank you for your lovely review, it is lovely to hear we are still doing it right from an early member.

Rated 5 out of 5 stars

EK Credit Union Top Notch

Always a pleasure to visit Eastkilbride credit Union for any queries very helpful staff members.

April 7, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Hi Hazel, thank you for your lovely 5 star review.

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly staff, brilliant online service, community feel at the branch. 5 stars x

August 14, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Thank you for your lovely 5 star review.

Rated 5 out of 5 stars

Great wee credit union

Although the office has limited opening hours, their online app is excellent and allows members to do the vast majority of things they need to maintain their account. When the office is open, I've always found the front desk staff to be really helpful and pleasant.

August 9, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Hi Fraser, thank you for your lovely review of EKCU :-)

Rated 5 out of 5 stars

Newbie

I had heard about the Credit Union, but never really bothered. I decided to join just recently and it has been so easy. Would highly recommend it

August 15, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Hi Jane, thank you for your lovely words, if you have any questions regarding your account please do not hesitate to get in touch. Kind regards, EKCU

Rated 5 out of 5 stars

Excellent service with a friendly…

Excellent service with a friendly touch. Very responsible and helpful with your money issues.

August 10, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Thank you so much for your 5 star review.

Rated 5 out of 5 stars

easy to use

I tend to use the service online as I find it very easy and efficient. I have recently emailed to update my personal info and got a very prompt reply.

June 9, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Hi Jacqui, thank you for your lovely review.

Rated 5 out of 5 stars

A bank for the people

Excellent way to save money and also a great way to get a loan at really competative rates

August 15, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Thank you for your 5 star review.

Rated 5 out of 5 stars

Probably the friendliest workers in a…

Probably the friendliest workers in a bank I have ever experienced. Always take time to go through all your details. Never rush and always accurate. And on line information there is nothing missed great organisation I have been fortunate to be involved with since early 80’s

August 15, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Hi James, thank you for your kind review, we greatly appreciate hearing things are still going so well from an early member. Kind regards, EKCU

Rated 5 out of 5 stars

The whole expfabulous service erience of opening an…

The whole experience of opening an account with yourselves was made so much easier for me by Sophie. She kept me informed about everything and was extremely knowledgeable and friendly. She was a credit to the company and if staff awards are available then she should be considered for one

July 12, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Hi Joan, thank you for your lovely review, I have passed the message on to Sophie who is over the moon with such kind words!

Rated 2 out of 5 stars

Accessing account online …

Made an appointment as I was unable to log in, staff were very helpful and changed my details, I was then able to access my account, however, for the last week I am unable to access my account again, I called to inform them and was told they were experiencing technical difficulties and were working on it, unfortunately I am still unable to access my account

August 1, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Hi Jacqueline, thank you for your review, I am sorry we have been experiencing issues with our online services. We have had the IT team working on the problem around the clock and they are scheduled to do more work this weekend to hopefully rectify the problem.
Our phone lines are open Monday-Friday 10.00-17.00 if we can help with anything. Kind regards EKCU

Rated 5 out of 5 stars

Great service

I’ve always got help meany loans and help when calling too. 👍

August 15, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Thank you for your lovely review.

Rated 1 out of 5 stars

Someone transferred money into my…

Someone transferred money into my account,before I had a chance to use it,credit union refunded it back to who had sent it..
What's that all about..
Cause a hassle.

July 14, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Hi Stewart, any payments received with the incorrect or no reference or if they aren't identifiable after several months, will be returned to sender. Feel free to email us at info@ekcreditunion.co.uk, if you want to discuss this further.

Rated 5 out of 5 stars

Community, friendly, caring

The staff work so hard and are always willing to help with any queries. Even when the office is closed for public walk ins they are still available on the phone. This credit union deserves more recognition than what it gets

August 15, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Thank you for your lovely review :-)

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Great service. Lower interest rate for loans than banks. Five stars from me.

August 3, 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Thank you for your lovely review.

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