emctiles Reviews 

559
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I needed around 13sqm of porcelain tiles for our new kitchen back in February. Daniel went above and beyond to sort me out a good price and get the pallet to me on time. I was so impressed I mentioned... See more

Rated 5 out of 5 stars

EMC tiles were a breath of fresh air compared to others. Great choice, excellent service and guidance (Jack and team), very professional and best of all = great value. There instilled a sense of confi... See more

Rated 1 out of 5 stars

Brought Rubi electric tile cutter as picture on website indicates comes with carrying case. Description is misleading as it dosent state context such as comes with blade etc. after receiving wrong i... See more

Company replied

Rated 5 out of 5 stars

Came into your showroom after speaking to Nathan on the phone and reserving floor tiles for our new home. Found Nathan very helpful, knowledgeable and well mannered and on the ball with other custome... See more

Company replied

Company details

  1. Interior Designer

Information provided by various external sources

emctiles specialists in ceramic wall and floor tiles. Showrooms in Nottingham, Leicester and Loughborough. Providing tiles to be inspired by in the East Midlands.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

559 reviews

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1-star

No recent history of asking for reviews

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4.4

All reviews

(559)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Great selection and great service!

I have used emc tiles a few times and going back a long while too. They are consistently good what what they do. Tile selection is large enough of good quality tiles and pricing is fine when compared to other high street outlets. Difference is service. Its a more one to one based service which I appreciate. On my latest visit this weekend, Nathan as always was really good at talking through options and putting together my order. No pressure just went through all our requirements with not time pressure. Thanks Nathan.

February 28, 2022
Unprompted review
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Reply from emctiles

Thank you, Mr Nijran, for your 5-star review and great service comments. Our sales team work hard to maintain such high standards and knowledge of products and application. Nathan has a fantastic desire to help customers with his many years of experience. We would love to see your completed project!

Rated 5 out of 5 stars

Went in to the Nottingham EMC about two…

Went in to the Nottingham EMC about two weeks ago.And we saw some tiles for the wall for the bathroom and we didn’t know what to go with for the floor tiles for the bath room.Then a top man came over called Nathan who works there and he set use in the right path. Wh have now ordered all the tiles with the great help of Nathan thank you 5 stars

February 27, 2022
Unprompted review
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Reply from emctiles

Thank you, Stephen, for your comments and 5-star review. Glad that you enjoyed the full EMC Tiles experience. See you again soon.

Rated 5 out of 5 stars

Good choice of tiles

Good choice of tiles; helpful staff, particularly in terms of being able to take samples home.

February 25, 2022
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Reply from emctiles

Thank you, John, for your 5-star review and comments. We would love to see your completed project.

Rated 5 out of 5 stars

Great experience

Had a great experience purchasing tiles at EMC for my new bathroom. Dealt with an extremely helpful gentleman named Tyler who didn’t hesitate to answer any questions I had. Will definitely be coming back for the new kitchen !

February 24, 2022
Unprompted review
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Reply from emctiles

Thank you, for your 5-star review and comments. We do work hard on keeping high standards of service and quality products at the right price. It's good to hear feedback from our customers. We hope to help you again soon and would love to see your finished projects on our website blog.

Rated 5 out of 5 stars

Helpful, knowledgeable & polite

All the way along the process of looking at tiles and grout options, sizing up the job, seeking advice from the sales department and delivery/collection I can honestly say each and every member of staff at the Nottingham branch has been extremely helpful, polite and know their area of expertise. We have had such a positive experience in what at first seemed a very daunting task of home improvements and will most definitely be returning to EMC Tiles, Nottingham to continue with the home improvements. The tiles look amazing in our home! Thank you!

February 23, 2022
Unprompted review
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Reply from emctiles

Thank you, Lizzie, for your 5-star review and wonderful comments. At EMC Tiles we work very hard to maintain such high standards of customer service coupled with quality products at great prices. Glad that you enjoyed the full EMC Tiles experience.

We would love to see you completed project featured on our website. https://www.emctiles.co.uk/account/be-featured

Rated 5 out of 5 stars

Service Beyond The Call Of Duty

I recently made three visits to EMC in Derby to find bathroom floor and wall tiles. I found the staff very helpful, patient, friendly but not in the least ‘pushy’ Louise, exceptionally so, even taking the trouble to charge my mobile phone for me when I suddenly found the battery very low. I was welcome to take samples to look at in my home, with no request for payment as is usually required.
EMC stock a good range of quality tiles at competitive prices and offer a wider range to order and for future projects, they will definitely be my first ‘port of call’

February 21, 2022
Unprompted review
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Reply from emctiles

Thank you, Gail, for your 5-star review and wonderful comments. At EMC Tiles we work very hard to maintain such high standards of customer service coupled with quality products at great prices. Glad that you enjoyed the full EMC Tiles experience. See you again soon.

Rated 5 out of 5 stars

Great customer service

I went to the showroom following on from ordering some tile samples. The staff were knowledgeable, helpful and happy to spend time discussing options with me.

February 18, 2022
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Reply from emctiles

Thank you, Rhianon, for your 5-star review and kind words. We're glad to hear that you enjoyed the full EMC Tiles experience. We look forward to seeing you again.

Rated 5 out of 5 stars

EMC tiles offer personalised customer support

EMC tiles offer a showroom that offers excellent choice and a super sales support team.
We have not had any technical or project experience and Sharon and Nathan offered thoughtful responses from the team.
Both helped our confidence to progress and make decisions.

February 17, 2022
Unprompted review
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Reply from emctiles

Thank you, Edward, for your 5-star review and comments. Our sales team work hard to maintain such high standards and knowledge of products and application. Both Sharon and Nathan have a fantastic desire to help customers with their many years of experience. We would love to see your completed project!

Rated 5 out of 5 stars

Best place for tiles in Nottingham.

The best range and quality of tiles we have come across in Nottingham. Nathan was brilliant with his product knowledge and advice. No hard sell and listened to our requirements. He ordered samples for us and was patient during our several visits. Great asset to your company. Can’t wait to see the kitchen and bathrooms completed.

February 13, 2022
Unprompted review
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Reply from emctiles

Thank you, for your 5-star review and comments. We do work hard on keeping high standards of service and quality products at the right price. It's good to hear feedback from our customers. We hope to help you again soon and would love to see your finished projects on our website blog.

Rated 5 out of 5 stars

Brilliant advice & help from Nathan

Brilliant advice & help from Nathan. He went out of his way to find what we were looking for at a great price. We were trying to find a Victorian style tile within a budget & Nathan knew just how to help. Highly recommended

February 12, 2022
Unprompted review
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Reply from emctiles

Thank you, Lisa, for your 5-star review and brilliant comments. Nathan's knowledge and experience are exactly what EMC Tiles is all about, a quality service, product and price! We hope to help you again soon.

Rated 5 out of 5 stars

Amazing customer service both pre…

Amazing customer service both pre collection and on site. Great tiles and the showroom is impressive. Highly recommend this company!

February 11, 2022
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Reply from emctiles

Thank you, Hayley, for your 5-star review and amazing comments.

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, easy to talk to and very knowledgeable

February 9, 2022
Unprompted review
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Reply from emctiles

Thank you, Mat for your 5-star review and comments. We hope to help you again soon.

Rated 4 out of 5 stars

Good packaging

Good packaging, prompt service, great tiles at a good price.

Only one comment that it was cheaper to purchase two separate orders for delivery (£15 each) compared to one delivery (£58).

Thanks

February 8, 2022
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Reply from emctiles

Thank you Derek for your review and comment. We're always looking to improve customer costs for shipment of orders however, on certain weight bands you can be just over the weight limit. Couriers have strict weight banding which sometimes can seem unfair but, this is an extremely low occasion. We hope that you enjoy your tiles and would love to see your project featured on our website.

Rated 5 out of 5 stars

Came into your showroom after speaking…

Came into your showroom after speaking to Nathan on the phone and reserving floor tiles for our new home. Found Nathan very helpful, knowledgeable and well mannered and on the ball with other customers that we’re waiting in which he alerted another staff member that wasn’t busy to help. He is real credit to your company we have been really pleased with all the tiles we have previously brought from EMC.
Only one small grip please could there be some stirrers for the coffee and tea machine. Nice clean customer toilets.😊

February 8, 2022
Unprompted review
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Reply from emctiles

Thank you Lynne for your 5-star review and fabulous comments. I will personally pass on your comments to Nathan, I'm sure he will be very pleased with your kind words. Also, your point has been noted with regards to the tea stirrers. 😂 We hope to help you again soon.

Rated 5 out of 5 stars

A big thank you to Nathan who helped us…

A big thank you to Nathan who helped us with our indoor and outdoor floor tiles. He really went above and beyond to ensure we received a platinum level of customer service. An absolute credit to the company.

January 31, 2022
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Reply from emctiles

Thank you, Jane, for your 5-star review and platinum comment. We work very hard on keeping our customer service standards high and Nathan's knowledge and attitude are exactly what EMC Tiles is all about - quality service and quality products at competitive prices.

Rated 5 out of 5 stars

First class customer service

Staff at Leicester showroom were incredibly helpful and follow up when I contacted Nathan via the website could not have been better. Very prompt response and went out of his way to answer my queries. Great customer service!

January 31, 2022
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Reply from emctiles

Thank you, Rosemary, for your 5-star review and wonderful comments. We work very hard on keeping our customer service standards high, knowledgable and helpful. This is exactly what EMC Tiles is all about - quality service and quality products at competitive prices.

Rated 5 out of 5 stars

We were so pleased with the helpfulness…

We were so pleased with the helpfulness of the staff, there knowledge of the products, and quality of the products. We went into the showroom not really knowing what we wanted for our kitchen walls/floor and cloakroom toilet. They were so patient with us and they gave us some fabulous ideas. We would have no hesitation in recommending this company and there wonderful staff.

January 31, 2022
Unprompted review
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Reply from emctiles

Thank you, Karen, for your 5-star review and fabulous comments. We do work hard on keeping high standards of service and quality products at the right price. It's good to hear feedback from our customers. We hope to help you again soon and would love to see your finished project on our website blog.

Rated 5 out of 5 stars

Nathan, EMC Legend!

Nathan at the Nottingham branch of EMC Tiles is a legend! He's extremely knowledgeable about the products that he sells and nothing's too much trouble. Very helpful and excellent customer service

January 28, 2022
Unprompted review
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Reply from emctiles

Thank you Dave for your 5-star review and comments. We work very hard on keeping our customer service standards high and Nathan's knowledge and attitude are exactly what EMC Tiles is all about - quality service and quality products at competitive prices.

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