Employers Direct Reviews 

193
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I'm sole trader with 3 staff , had to make one redundant after 5 years and issue with overpayment of wages . Returned my initial enquiry within 5 minutes ; gave concise advise & follow up call in aft... See more

Company replied

Rated 5 out of 5 stars

This was the first time i had called Employers Direct. I was greeted professionally by the receptionist who took a few details, then immediately put me through to an adviser. We had a good chat about... See more

Company replied

Rated 5 out of 5 stars

Hi, I found employers direct to be very knowledgeable and helpful. The fact that this is a free service for employers is fantastic. Its accessibility can only help business comply to ACAS guid... See more

Rated 5 out of 5 stars

I thought what I was going to ask was a stupid question, but was told there are no stupid questions. The advice given was clear and precise with easy to follow directions. I received a follow up phone... See more

Company replied

Company details

  1. Events & Entertainment

Information provided by various external sources

Employers Direct was established in 2006 with the aim of providing Business Owners and Directors with simple advice on some of the challenges when employing staff, from the most basic to the much more complicated. Since then we have received over 100,000 requests for advice and have helped many businesses avoid costly Employment Tribunals. Located in the heart of Manchester, Employers Direct are a team dedicated to your Employment Law or HR requirements. Available 24/7, our free advice service is second to none. Whether you simply require some assistance with a dispute or full representation in a tribunal, we are here to cater for your needs. With huge resources and specialist skills our Advice Team are on-hand to help you with any staff, HR or employee issue. We have access to all the latest Government legislation and can offer instant, accurate and often crucial advice that will help you to deal effectively with any type of dispute or staff related situation. These are just a few of the issues we are here to help you with: Contracts of Employment and what they should contain. Holiday entitlements for full and part time staff. How to manage short and long term sickness. Dismissing an employee fairly for conduct, capability or redundancy. How to avoid an Employment Tribunal.


Contact info

4.9

Excellent

TrustScore 5 out of 5

193 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(193)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good service

Immediate response from Employers direct. Quick easy response and clear instructions. My query was not too complicated but I could not understand it. After a few minutes, all was clear. I will use this service again, should I require it.

May 19, 2016
Unprompted review
Rated 2 out of 5 stars

HR Help.

He was more interested in selling me Peninsular than anything else. I have worked in the legal industry and believe me they are not that good, very few of these large and very expensive organisations are a good deal for the small to medium employer.

May 19, 2016
Unprompted review
Rated 5 out of 5 stars

TUPE Enquiry

Although busy when I originally called, the company did call me back within a couple of hours and answered my question to my satisfaction. Very friendly and approachable and I will use them again. Also they have called me a couple of times since the enquiry to follow up on it and make sure that I was satisfied

May 19, 2016
Unprompted review
Rated 1 out of 5 stars

no contact made

Called for advise, made to hold for a while then informed someone would call back - zero
Not received a call to-date (now approx. two months)

May 19, 2016
Unprompted review
Rated 5 out of 5 stars

SSP and criteria

As a new employer to SSP and the criteria to be paid it we contacted Employer Direct and they resolved our query quickly and in lay mans language. Thank you all so much.

May 4, 2016
Unprompted review
Rated 4 out of 5 stars

Immediate advice needed.

Immediate & clear. Extremely useful.

April 22, 2016
Unprompted review
Employers Direct logo

Reply from Employers Direct

Hi Lorraine,

It's good to hear that you received prompt and useful advice from the team. We're always here to answer any queries you have so feel free to give us a call if any arise.

Best regards,

The Employers Direct Team

Rated 5 out of 5 stars

Good, sensible advice

I contacted Employers Direct to obtain some clarification on a slightly
unusual issue, and the advice I received gave me the confidence to deal with the issue appropriately to a good outcome.

April 21, 2016
Unprompted review
Employers Direct logo

Reply from Employers Direct

Hi Andrea,

One of our main goals is to give people the confidence to handle HR issues themselves so we're glad our advisor could give you that confidence. We're always available to give you that support on any future issues so please feel free to get in touch with us again.

Best regards,

The Employers Direct Team

Rated 2 out of 5 stars

Too little too late

I filled in a form for a call back. I received a response to say you would contact me shortly. I finally got a call a week later and we had resolved the issue ourselves.

April 20, 2016
Unprompted review
Employers Direct logo

Reply from Employers Direct

Hi Irene,

We're sorry that you did not receive your response in the stated time. We work to strict SLA's with regards our contact times so this will be looked at internally. Please accept our apologies and if you do have any more issues that we can assist with, please feel free to call and we will ensure that your query is passed straight to an advisor.

Best regards,

The Employers Direct Team

Rated 5 out of 5 stars

Urgent enquiry

My queries were answered efficiently and to my complete satisfaction.

April 20, 2016
Unprompted review
Employers Direct logo

Reply from Employers Direct

Hi Jim,

Thank you for your feedback. We're glad that you were so satisfied with the service you received. If you have any more questions feel free to give the team a call. We're always happy to help.

Best regards,

The Employers Direct Team

Rated 5 out of 5 stars

Think you are right but just need that confirmation!

I had a question to ask, but thought asking Employers Direct would make me look stupid and inexperienced at my job. I thought I knew the answer, but I just needed them to agree with me, or at least if I was wrong they would guide me in the right direction. Like I was told on the phone, there are no stupid questions. The information I received was great advice. By following what I was told, the situation did not unnecessarily escalate into something bigger than what was needed, and was solved quickly and quietly. I like the fact that they follow up on the advice they give by calling you back at some point, and checking everything is OK. I totally recommend them, and will no doubt use them again in the future.

March 17, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look