Visited a site that has no visitor centre of EH shop, but which itself (through signage, etc) made you want to learn more about its history (Bury St Edmunds Abbey). Swiftly found the guidebook onlin... See more
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Review summary
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Reviews shaping this summary
Excellent customer service, I highly recommend English Heritage online shop. The website was easy to use, with plenty of choice and ordering was easy, checkout was simple and quick to use. The items I... See more
I decided to browse the shop online and found some amazing bargains and got an extra discount. My grandchildren love "Horrible Histories" that's a few presents sorted. My parcel arrived promptly and w... See more
It was very easy to order. We had previously bought the product at an English Heritage site we visited, so we were happy to order.. The delivery person, when it arrived, was very nice, friendly and... See more
Company details
Written by the company
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. The proceeds from the sales of our range of gifts and items on our online shop such as children’s toys, books, jewellery and collectables will go towards the upkeep of the properties throughout England.
Written by the company
Contact info
4.3
Excellent
7K reviews
Asks customers to review
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It was very easy to order online
It was very easy to order online and the packages arrived very well secured and on time.
November 30, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
i haven’t received what I ordered so…
i haven’t received what I ordered so it’s a bit much to ask for a review.
November 29, 2025
Reply from english-heritageshop.org.uk
Dear Donna, we are sorry to hear about your recent ordering experience and are deeply sorry for any inconvenience caused. If you would like a discount code of your next order, please reach out to ehonlineshop@staciuk.com, explaining the situation, to receive a discount code for this.
Happy Customer
It was very easy to order. We had previously bought the product at an English Heritage site we visited, so we were happy to order.. The delivery person, when it arrived, was very nice, friendly and polite offering help me lift the boxes (x2) into the house.
All in all from order to delivery a good, positive experience.
November 29, 2025
Christmas cards never arrived, don't bother
Bought some Christmas cards, payment taken immediately, but over a week now and still no sign. I have contacted English Heritage but only received an automated reply. I will get my money back through my credit card eventually but abysmal service, don't bother.
November 26, 2025
Reply from english-heritageshop.org.uk
Dear Samantha Joiner,
We are sorry to hear about your recent ordering experience. Recently, we moved warehouses, which lead to a lot of technical issues with stock settings. We are deeply sorry for any inconvenience caused. If you would like a discount code of your next order, please reach out to ehonlineshop@staciuk.com, explaining the situation, to receive a discount code for this.
Easy online purchase process
Easy online purchase process. Prompt delivery with regular updates on delivery schedule. Arrived safe and on time.
November 25, 2025
Quick delivery and in perfect condition
November 20, 2025
Easy to order, great product, fast delivery
Easy to order. Product is great quality and as expected. Prompt delivery and good communication about progress of delivery
November 20, 2025
Good offer
Good offer, great selection and easy to place order, but goods haven’t arrived yet so can’t comment on them
November 18, 2025
Very quick delivery
Very quick delivery - item arrived in good condition.
Nice to have a guidebook to somewhere I can no longer get to.
November 16, 2025
The best wines & meads
The best wines and meads I have ever tasted. I buy them all every time I’m having a party. 🥳 I will never buy a different brand. English heritage are the best.
November 16, 2025
I haven't received the item yet after a…
I haven't received the item yet after a week
November 10, 2025
Good service
It was easy to find what I wanted on the website: the ordering was some. The books arrived very quickly and in perfect condition.
November 12, 2025
Poor communication
At payment I tried to input my membership number it kept saying invalid number. I emailed the shop asking why it kept saying invalid number but as yet no reply.
Not great service
November 10, 2025
I was really impressed
I was really impressed with how fast the product arrived . Good quality aswell .
I would recommend this shop .
November 2, 2025
Cherry wine 🍷
I ordered some cherry wine that I tried when visiting Carlisle castle. The delivery was quick and detailed by DPD . Looking forward to be ordering more wine 🍷
October 22, 2025
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