Entwistle Green Lettings Reviews 

After some mix ups with the referencing Claire Phelps the Branch Manager at Entwistle Green personally contacted me to assist with a resolution. She kept in contact with me for 2 days ensuring me that she was working on fixing the mistakes that had been made that were not even her fault. We came to a solution today and I cannot thank her enough for helping us through this stressful time, I would highly recommend Entwistle Green purely because of Claire. Also a special mention to Mandy who has been our point of contact throughout our tenancy and has always been prompt and helpful with any issues we have had.

Thanks again to Claire and Mandy!

It was nice to receive a call this morning from the Maghull branch to arrange a viewing for a property in Liverpool only to be told the landlord does not accept DSS, when I explained this was discrimination she said it wasn't as it was a condition of the landlords morgatge. I suffer from poor health and have a disability so this must mean I can't pay my rent and I shouldn't be given some where to live because of this? Is my money not as good as anyone elses? Things are difficult enough as it is without experiences like this making it worse.

I’m happily using EG Warrington for the sale of my house.
Liam impressed me from the start no hard sell, but importantly loved my house and I knew he would do everything to sell it.
Lisa & Lucy took time to get to know the house which enabled them to sell it to potential purchasers, gaining knowledge of my home ( extra details make a difference).
I got to know Chris a few years ago and he with all the others in the team have been true professionals this time around.

I recently contacted Entwistle Green on several occasions trying to get a viewing on a property in Westhoughton Bolton, on each occasion the person i spoke with was more interested in my property, it's value, giving me a valuation,, putting my property on the market with them , I was told if I didn't comply with these requests I was unlikely to get a viewing , I gave up in the end and would certainly never put my home up for sale with this estate agent, absolutely shocking treatment .

Incompetent and useless. Dealt with Nicky (branch manager) and Joseph in the Entwistle Green Liverpool city centre branch.

They made numerous mistakes when we moved in including not organising a proper clean of the property and not completing the inventory in a professional way. They left boxes on the floor for the inventory and said they couldn’t move them in case they had needles in. (Seriously!!) this covered an issue with the floor which luckily the landlord was aware of but was not included in the inventory so could have led to a liability for us.

This was followed by even worse mistakes when we moved out, when they were too incompetent to ensure the return of our deposit within the time frame required by the tenancy agreement. Mistake after mistake led to delays in releasing our deposit back to us, when the landlord sent us proof he approved it on the day we moved out.

Caused potential friction with the landlord by not giving us as tenants the legally required notice for viewings when we were moving out, and tried to blame us for losing a car park fob before finding it minutes later.

Avoid using this company - especially the Entwistle Green Liverpool city centre branch on Dale St.

My partner and I had an excellent experience using this branch in particular with Karen. Karen helped us looking at a couple of properties and finally choosing the one for us, where I felt she really cared about helping us through the process of being accepted for the rental. She was a great help and was very reassuring thoughout the process, communicating each step, answering all my questions and making it as smooth as possible for us. Thank you again to Karen, highly recommend this branch.

Never answered the phones the shop in broadgreen rd never returned messages left sale fell through after 8 months always felt they didn't care

Didn't go with this estate agent tryed to charge me £2000 to sell my £110k house in Blackpool. When I got the follow up email stated that didn't include vat. Went with local estate agent for £900 in end.

Important to bear in mind when trying to use theor services: Residential Estate Agents Code of Conduct Section 9d (cited): By law you cannot make it a condition of passing on offers
to the seller that the buyer must use services offered by you
or another party. You must not discriminate, or threaten to
discriminate, against a buyer because that person declines
to accept that you will (directly or indirectly) provide related
services to them. Discrimination includes but is not limited
to the following:
• Failing to tell the seller of an offer to buy the property.
• Telling the seller of an offer less quickly than other offers
you have received.
• Misrepresenting the nature of the offer or that of rival
offers.
• Giving details of properties for sale first to buyers who
have indicated they are prepared to let you provide
services to them.

Only gave one star because I couldn’t write a review with zero! These people are liars who are just trying to get as much out of you as they can.
Two and a half weeks ago I viewed a house to be told the lady was wanting a quick sale. And to make a offer and the next day final offers would be took to be fair and not mess anyone around!
I made a offer. The next day I was asked for my highest and final offer and told no more offers would go forward from here. A few hours later I was told my offer was accepted. I then got this in writing two days later and was told the house was taken off the market and no viewings would take place now I had my offer accepted. I have paid solicitor fees to get searches done, I have paid the Morgage advisor because he has sent off for our Morgage. Our help to buy isas have been closed and sent for.
Today I have a call to say someone else has put a higher offer in and I’ve lost the house. Gazumped! Entwistle green are unprofessional and lie stay well away ! The house is still on Zoopla and right move it has not been taken down!
Now I have no house and hundreds of pound out of pocket for fees one paid for trying to do everything right for the sale! How is this fair !

Tennants are second class citizens for Entwistle Green Formby. They (I assume purposely) withhold vital information like parking restrictions, top up electric meters that cant be changed (when they assure you they can) and very unscrupulous landlords. We spent six months attempting to contact the landlord via their repairs app regarding central heating not working. We had to go out an buy electric heaters just to keep our childrens room warm. Devastating.

This company is a scam. I strongly regret going with them from the get go. Beverly, who is the lettings manager is completely incapable of understanding and executing basic tasks. She originally lied to us about when originally renting a flat and told us there was someone else interested to offer £25 extra a month, in which I later found out was a lie. She also mentioned that the flat was "fully furnished", and also was advertised as such, which was also a lie. The landlord told me he would never had agreed to allow them to say this. She told us the mattresses in the flat were "brand new", but after arriving looked at least 10 years old. She then took over a month, with a lot of emailing and calling to give us our deposit back, refusing to admit, she had anything to do with it. The company is so unorganised, it seems like it's ran by interns. Beverly's attitude over the phone is horrendous, she has terrible customer service skills. But hey! at least now I know, if I ever see an Entwistle Green Lettings logo on a property, to run for the hills!

I have been waiting for my deposit for 22 days after I had moved out which is unacceptable. The staff are exceptionally rude and pass you on to other people to avoid blame. Beverly who is the manager does nothing to help you out and is incapable of doing her job., Sheila who is also another member of staff is also as useless as Beverly. Do not use this letting agents I repeat do not use this letting agents they are absolutely awful and cannot do a simple task of returning a deposit which should take 3-4 working days not nearly a month.

Terrible letting agents. Absolutely no compassion or empathy to individual situations. Would go as far as saying that Kirstie (I think) at the widnes office is really judgemental and seems to think renters are inferior. Spoke about my personal situation very loudly in the office in front of other staff and customers.
Some staff were somewhat helpful in the same office but overall, what an awful experience.

They don't vet landlords or properties, essentially just enabling bad/slum landlords. We moved into a "freshly refurbished" property which from day one had a litany of issues... 5 months on they're all still issues. Entwistle Green ultimately re-enforce the fact that renters should be treated as second class citizens, we'll never use them again.

When to view a property with this agency and there was no mention of any parking restrictions when enquiring about the property and many questions were asked.
When I turned up to view the property and saw the restriction I asked if the agent had a parking permit give that no mention of any restrictionshad been mentioned. I was told no however, not to worry as there may be one inside the property.

This turned out to be untrue, in that there was no permit inside and the agent was aware of this already which has now come out after complaining. As a result of the miss information, it resulted in me getting a £70 fine and Entwistle Green have basically denide any conversation ever took place regarding the parking and that I should have known prior to arrival because of a tiny sign that is in the corner of an image of the property online.

If they can't even make you aware of something as simple as a parking restriction............ need I say anymore. I for 1 won't be using this agent again.
£70 to view a property.

Took my holding deposit for an agreed let, was very excited about the place! Then started asking for things they hadn’t previously mentioned, said student loans didn’t count as proof of finance (despite knowing this prior and it saying nothing on the application contract about only professionals being allowed to rent) and kept me in limbo for almost a month with very slow replies. Suddenly they took back their offer and rejected the application but refused to refund the holding deposit. Absolutely scammers.

Lied to about exchange of contract stating it would be done and not to worry. Only to be told, i would have to wait another 5 months. Lies! Terrible estate agents. Very pushy to grab a sale just for some commission