enzio designs Reviews 

Fabulous table & chairs lots to choose from & I had very good customer service they kept them stored until we were ready , thank you Enzio I would definitely recommend them .

Ordered a table and chairs from this company. When delivered the boxes were unceremoniously "dumped" on top of each other (bearing in mind this was a white gloss glass table!). On unpacking and assembling two of the chairs had rust on the chrome bottoms and the square plinth under the table top was all split. Have phoned on numerous occasions but no-on ever answers the telephone so emailed - still no response! Have now managed to clean up the chairs as unable to arrange an exchange due to lack of response from company and table has been repaired by our builder. Would not recommend using this company as their customer service is diabolical!!

Why are Enzio asking for a review of my review to better understand how to deal with my complaint 7 years later. You Enzio have already responded to this review 4 years after the review was written, which you tried to intimidate me and tell lies, that i wasnt a genuine customer, which is untrue. My review still stands and i will not remove it as you have requested from trust pilot. I also hope trust pilot themselves dont remove it as people need to know what they are purchasing and to how you behave when people request a return and refund.
ORIGINAL REVIEW
If i could have given this shop a rating of zero I would have done. I have never had an experience like this in my life. I bought a table and chairs which should have been delivered the following afternoon, it arrived at 7pm after much chasing about to find out where it was. When they arrived they put up the table and said they had put the chairs together in the shop for me they brought them in wrapped up tightly in lots of cellophane. Once they had left we unwrapped the chairs to find that they were all dirty, dusty and each chair was damaged chipped or scruffed. Being white high gloss made it stand out straight away. I contacted the shop to be told they would bring some new ones which I agreed too. Then my friend notice that one chair was different to the rest. It was low backed with rounded edges and cream, whereas the other 3 chairs were high backed square and white high gloss. Again I contacted the shop and explained this to them, I said that I wanted all high square backed white chairs that matched the table to be very rudely told, those chairs have been discontinued (although this was sold to me as a new range) that I had to have 4 low backed chairs that weren't even the same colour as the table. I told them that I did not want the table and chairs to collect them and refund me. I was messed about for a day back and forth with different staff members trying to fob me off. Eventually I spoke to someone who said if I wanted his boss said I could keep the items and be given a discount which I refused. Then he got very off handed and said ok my boss will take the items back but he will keep some of your money as the table had been put up. (During all this back and fourth i recieved a phone call from enzio saying they were on their way with 4 chairs I told them I didn't want the chairs that I wanted to return the items for a refund).
At this point I completely lost my temper and told them if they kept any of my money for items that they had sent which had obviously been ex display then I would have to involve trading standards. At this point the phone went down on me. I contacted trading standards and was given information on my rights as a consumer. I contacted enzio again informed of this. They then changed their tune and agreed to collect the items the following day and issue a full refund. I was messed about all day with the collection of the items no one could give me a straight answer on what time they would collect, Eventually I was told 5pm they arrived at 6.15pm. Thankfully I received my refund 2 days later. The items that I bought where not brand new they had been display models. They were not a new range as they described they were old discontinued stock that they were selling as their new range. When questioned on these issues they become rude and aggressive and try to intimidate. I will never use this shop again.

We ordered a dining set from Enzio and were thrilled when it arrived - it looked great and attracted many comments. However, just a few weeks into using it the chairs were beginning to come apart at the seams and they rapidly got worse.

Their customer service has been appalling. Initially we managed to get hold of them and they promised a full replacement - great. However the replacements never arrived and after that we were unable to get hold of anyone again. We are now trying to recoup our money, but meanwhile are left with a load of useless chairs.

Avoid!!!!