Evans Halshaw - BYD Birmingham Reviews 52

Another day, I'm busy today

Excellent. A very good service.

I had a mechanical problem with a car we'd bought from Evans Halshaw in Stourbridge, who liaised with the Erdington branch (relocated from Bordesley) to have the issue solved there. Matthew from the service department was helpful in getting the car booked in for the same day & then called within 2 hours to say everything was sorted, with no charge.
A really friendly & professional team who saved us an hours journey back to Stourbridge. We were told any problems to give the Erdington team a call & they'd be happy to help.

Friendly, welcoming organised business.

The new showroom and service centre are a big improvement from their previous site and easier to get to. Staff very helpful particularly Matt on Service Reception. Had a slight issue when they didn't have a part to finish the job so had to go back a few days later when they had the part.

Great experience!

Matthew was very welcoming and explained any issues very clearly. The report at the end is very easy to understand and makes you feel as though the the car has been well looked after. I would book again.

My experience was excellent. This was my first service on my BYD.
Really impressed.

Booked vehicle in for a service, process was nice and easy, value for money. Was greated with respect by Kam and was really helpful - overall excellent customer service provided.

Matt at the service centre was absolutely brilliant throughout.

He took the time to understand the issues properly and really listened to everything I had to say. He remained calm, collected and professional at all times which gave me complete confidence that he could handle any situation presented to him.

I believe Matt is exceptionally talented when it comes to customer service and problem-solving. It is rare to come across someone so capable, patient, and solution-focused.

He is truly one of the few people who seems to have an answer for every problem. This was some of the best customer service I have ever received.

Bought a car and went through all the finance etc 2 weeks before we collected and was told that the retractable tow bar wasn't retracting but not to worry it would get it fixed before we travelled 450 miles to collect it. Day before we due to collect we get a phone call from a different salesman saying he had driven it and noticed the tow bar was showing a fault and had put to land rover next door but they couldn't fix it.......offered money off or cashback. Fine! Told that it also had extra wheels and tyres and did we want them? Of course the soare set had summer tyres and was winter on the car. We asked if they could be swapped over for our collection next day. Agreed. Get a phone call that evening from someone else saying we HAD to sign all the finance documents and get them across and would be a very quick handover at our appointment at 10am next morning for which we were told we would get collected! 945am arrives and nothing so phone them and told will get someone out to us. Eventually get there and have to wait quite a but of time as salesman is with someone else. I asked if wheels had been changed......NOPE! So they say they will go do it, half hour later they come back and say the mechanic shattered the locking nut key after doing 2 wheels...... they have ordered another and will post it out to us and should be quick. We got out of there nearly 1pm and still had an 8hour drive ahead. So much for quick.
I havr now messaged twice asking for the key and have been ignored. WILL NEVER buy another car from this company again. Customer service is atrocious and they clearly dont communicate with anyone else in showroom!

Very friendly and helpful staff.

Was offered a desk /room to work from if needed, kept updated as the service went on,

Dan and Matt were very helpful and friendly. From phone call on the morning to the work on my car completed it was smooth and seamless.

I wanted to make sure that credit is given where it has been earned and that people don’t get forgotten. Special praise should go out to Ralph Bailey who has been absolutely star. Not only has he been helpful, curtiose and kind but he’s gone above and beyond to keep me updated and help with a tricky situation. Credit to you Ralph - thank you!

Tried to buy a car from this dealership,Connor Phillips sales manager was great at the start,but what a let down this was,car had scratches on rear doors and had one key faulted on health check reported by Anna sales said car was not perfect,and issues with second key would not be rectified or replaced and the other issues scratched,she literally told me,quite plainly she had spoken to Connor and the issues that were in the report would not be rectified,so i decided clearly this wasnt a car for me,wh,then the next challenge my deposit paid to hold the car 99 pounds to get this back was a marathon,until i called Stephanie from head office Stratstone dealt with it ,she was brilliant,it was finally refunded after a big push, lots of calls emails etc etc,so much stress,i had even taken a day off to travel to this dealership,they weren't interested in my money. I would think twice buying from here,my experience was not good.The phone rings and rings ,sometimes it will be answered,slow response to emails.Imagine after care with them if you had an issue with your car purchase and spending thousands. Not good at all Evans Halshaw. I believe i had a lucky escape,I expected better.

Individualised service and interaction. Very impressed. First-class service from a first-class OEM.

Great customer service from Mathew .

i had a engine management light flashing on my dash, phoned up BYD and was told ring up the BYD assistance and what ever they say and then ring back and let them know keep them updated so they assist me further if required, and then i was told to bring the car in and they will sort it out, which it was checked no defects were found and it had first service as well. Well pleased

Ana was absolutely amazing to deal with. Very friendly and the manager was awesome too

Ana Adelina is excellent in serving customers she is professional. If she promise she will do. Ana is helpful and patient and answers all questions fully