Evans Halshaw - BYD Birmingham Reviews 

I recently picked-up a BYD Atto 3 Design from Statstone BYD, and the experience from start to finish was outstanding. I worked with Ana, who went above and beyond to ensure everything was smooth and hassle-free. From the very first point of contact, she was professional, knowledgeable, and always happy to answer my questions, making me feel confident in my decision.

One of the highlights was how quickly everything came together. The car was available for immediate pickup, and I collected it on Saturday, 28th September. Ana made sure the entire handover process was seamless, walking me through all the features and making sure I was comfortable with the car before driving off. It’s rare to find such a high level of customer service these days, but Ana truly exceeded my expectations.

I’m absolutely thrilled with my new BYD Atto 3, and the entire buying experience was stress-free thanks to Ana and the team at Statstone BYD. I would highly recommend anyone looking for a new car to visit Statstone BYD and ask for Ana – you won’t be disappointed!

On Friday, I picked up my first EV, a BYD Seal Excellence, from Stranton Birmingham, and I wanted to take a moment to give a special shout-out to Ryan Fletcher. The service I received from the branch was exceptional, but Ryan truly went above and beyond. His dedication, timely updates, and supportive approach made the entire experience outstanding.

I genuinely appreciate the extra effort Ryan put in, along with the professional service from him and his colleagues. When I picked up the car, Ana was incredibly attentive, knowledgeable, and ready to answer any questions I had. Her expertise and willingness to assist made the handover process seamless.

Thank you, Ryan and Ana, for making this experience so smooth and enjoyable. While I typically change my car every couple of years and hope not to need to return too soon, if I do, it will be a pleasure to work with both of you again!

From the very beginning,the service from Birmingham had been terrible

I got past that but now, due to medical reasons I need to sell my car back. I have only driven 340 miles and they are taking £8k for that. Whilst I appreciate there would be some shortfall , this is a real rip off

To exacerbate , i came out of hospital and emailed my contact. He chose to ignore me so I called today only to be told he had gone on 2 weeks holiday

My health is failing fast and I need to settle my finances. I don’t have the money

Terrible treatment. Don’t buy a BYD !

I had requested a 24 hour test drive of the Atto 3 as I'm a Motability customer and have very specific needs that means a car can't be assessed for suitability in a normal spin round the block. I was told this wasn't possible originally and thought nothing more of it and just discounted the Atto 3 from my list.
Then I had an email from Harvey Ricketts out of the blue. He emailed me on his first day at BYD in Birmingham and offered me an extended 3 hour test drive. This was after 5PM on a Monday and at 9:30AM the next day I was sat in the Atto 3 giving it a really good, 3 hour test drive.
Harvey was so friendly and helpful and is an absolute credit to BYD. If you are planning on visiting the showroom I would ask for him directly!