Evans Halshaw - BYD Birmingham Reviews 

Matt at the service centre was absolutely brilliant throughout.

He took the time to understand the issues properly and really listened to everything I had to say. He remained calm, collected and professional at all times which gave me complete confidence that he could handle any situation presented to him.

I believe Matt is exceptionally talented when it comes to customer service and problem-solving. It is rare to come across someone so capable, patient, and solution-focused.

He is truly one of the few people who seems to have an answer for every problem. This was some of the best customer service I have ever received.

Bought a car and went through all the finance etc 2 weeks before we collected and was told that the retractable tow bar wasn't retracting but not to worry it would get it fixed before we travelled 450 miles to collect it. Day before we due to collect we get a phone call from a different salesman saying he had driven it and noticed the tow bar was showing a fault and had put to land rover next door but they couldn't fix it.......offered money off or cashback. Fine! Told that it also had extra wheels and tyres and did we want them? Of course the soare set had summer tyres and was winter on the car. We asked if they could be swapped over for our collection next day. Agreed. Get a phone call that evening from someone else saying we HAD to sign all the finance documents and get them across and would be a very quick handover at our appointment at 10am next morning for which we were told we would get collected! 945am arrives and nothing so phone them and told will get someone out to us. Eventually get there and have to wait quite a but of time as salesman is with someone else. I asked if wheels had been changed......NOPE! So they say they will go do it, half hour later they come back and say the mechanic shattered the locking nut key after doing 2 wheels...... they have ordered another and will post it out to us and should be quick. We got out of there nearly 1pm and still had an 8hour drive ahead. So much for quick.
I havr now messaged twice asking for the key and have been ignored. WILL NEVER buy another car from this company again. Customer service is atrocious and they clearly dont communicate with anyone else in showroom!

Very friendly and helpful staff.

Was offered a desk /room to work from if needed, kept updated as the service went on,

Dan and Matt were very helpful and friendly. From phone call on the morning to the work on my car completed it was smooth and seamless.

I wanted to make sure that credit is given where it has been earned and that people don’t get forgotten. Special praise should go out to Ralph Bailey who has been absolutely star. Not only has he been helpful, curtiose and kind but he’s gone above and beyond to keep me updated and help with a tricky situation. Credit to you Ralph - thank you!

Tried to buy a car from this dealership,Connor Phillips sales manager was great at the start,but what a let down this was,car had scratches on rear doors and had one key faulted on health check reported by Anna sales said car was not perfect,and issues with second key would not be rectified or replaced and the other issues scratched,she literally told me,quite plainly she had spoken to Connor and the issues that were in the report would not be rectified,so i decided clearly this wasnt a car for me,wh,then the next challenge my deposit paid to hold the car 99 pounds to get this back was a marathon,until i called Stephanie from head office Stratstone dealt with it ,she was brilliant,it was finally refunded after a big push, lots of calls emails etc etc,so much stress,i had even taken a day off to travel to this dealership,they weren't interested in my money. I would think twice buying from here,my experience was not good.The phone rings and rings ,sometimes it will be answered,slow response to emails.Imagine after care with them if you had an issue with your car purchase and spending thousands. Not good at all Evans Halshaw. I believe i had a lucky escape,I expected better.

Individualised service and interaction. Very impressed. First-class service from a first-class OEM.

Great customer service from Mathew .

i had a engine management light flashing on my dash, phoned up BYD and was told ring up the BYD assistance and what ever they say and then ring back and let them know keep them updated so they assist me further if required, and then i was told to bring the car in and they will sort it out, which it was checked no defects were found and it had first service as well. Well pleased

Ana was absolutely amazing to deal with. Very friendly and the manager was awesome too

Ana Adelina is excellent in serving customers she is professional. If she promise she will do. Ana is helpful and patient and answers all questions fully

I recently took my car to BYD Birmingham for a service and was really impressed with the excellent level of customer care. From start to finish, the whole team were professional, friendly, and efficient.

A special mention goes to Matthew, who looked after us throughout the process. He took the time to explain everything clearly, kept us updated, and made sure we felt well taken care of. His approachable manner and attention to detail made the experience smooth and stress-free.

It’s not often you come away from a car service feeling genuinely positive, but BYD Birmingham and Matthew delivered outstanding service. Highly recommended!

Excellent service, professional, polite and patient.

The service I received from Evans Halshaw was great. The team was professional and handled everything efficiently. I would definitely recommend them.

Visited this BYD dealership today for a pre-booked test drive…should’ve seen the red flags sooner. I arranged the test drive online, the email I received said I would be contacted to confirm the booking, I heard nothing but received a reminder email the day before so thought I’d go along.

Arrived just over 10 minutes prior to the booking (as advised in the reminder email) and stood in the dealership for 15 minutes with no acknowledgement at all. There was 1 member of staff serving a customer and another 3 sat at their desks. 1 member of staff returned from a test drive and went on to sit at his desk.

Once we were 5 minutes past my pre-booked slot and had still received no acknowledgement (despite being stood in the middle of the dealership) I decided to walk out.

As I got back into my car, the staff member who had returned to the dealership whilst I was waiting approached my car. By this stage, the poor service had already left a bad taste.

Despite having my heart set on a BYD for quite a while, I simply cannot part with money when the service received is so poor.

Just left the showroom angry and deflated after poppong in for a pre-arranged test drive.

We were advised to arrive 10 minutes early, which we did but at no point within the 15 minutes we waited were we approached by anyone.

Even if to advise of a delay, we would've completely understood.

It was only when we decided this wasn't the level of customer service we anticipated and decided to leave, we're we approached by a sales executive who'd not long returned from a test drive.

By this time we were in the car and had to express our dissatisfaction, we appreciated his apology but we were by this time exasperated and decided to rearrange a test drive in Stourbridge.

Went into Evans Halshaw (BYD Birmingham) to sell my Ford Fiesta after getting a valuation online, they knocked £500 off because of the car having part service history which I stated when I filled in the online form. Waste of time and I definitely would not recommend.

Anytime I have had cause to call or pop I have received the same level of service, efficient friendly and welcoming

Booking an appointment was easy, comfortable area in showroom whilst service carried out while I waited