Evans Halshaw - BYD Shrewsbury Reviews 

A smooth and relaxing purchase experience. Taylor conducted the transaction with professionalism and no hard sell and explained the process clearly. All completed without problems or stress.

Great service by Mikhail, highly recommend. Very happy customer who now has a fantastic new car.

This is a complaint I made to car store on 13th may, they emailed me back saying they had received complaint and would reply within 48 hrs, it’s now 22nd may and still waiting a reply,
I have held back waiting for a reply before posting this review, as they seem not to care about their customers I have decided to post it now.
I will writing again to car store asking if they intend to rely to my complaint.

Sent: 13 May 2024 16:
Subject: complaint to Car Store


Friday 3rd may 2024
I seen a car on your web site (Car Store) which i liked, phoned the Shrewsbury Branch, they said as it was in Chesterfield Branch there would be a £99 charge to bring it to Shrewsbury, also they said i would have to pay the full asking price (refundable) before they could transfer the car between branches, he said it could take 4 to 5 days to transfer after the full asking price had been paid.
As i was not in Shrewsbury at the time of enquiry i said i would have to think about it and he said he would phone me back on Sunday at 11am, i waited until 12 o'clock no phone call so i phoned the Shrewsbury branch, the lady apologised said he would phone me back shortly, 1 o'clock still no phone call so i phoned again saying i was expecting a phone call at 11 o'clock, and it was rude to not phone back at all even after me phoning twice, the first thing he said was i should learn to be patient as he was busy, he was so rude and aggressive, this is not a way to talk to a customer and i told him so, he ranted on telling me he did not want to deal with me and he will cancel my order, he said car store will never deal with me again.
Ten minutes later he phoned me back and apologised, he said he was stressed, he offered to reinstate my order, i said i would have to think about it.
On the monday i decided to phone Chesterfield branch, he said he could hold the car for three days, i went on the Wednesday, they showed me the car but there was no parcel shelf or front and rear mats, he said there was no parcel shelf on the web site pictures, HE LIED, when i got home the pictures clearly show a parcel shelf.
I offered to buy the car if he was prepared to reduce the price by £150 so i could purchase the two items missing myself, he spoke to the manager and said that was the price advertised and no reduction, i explained to him i could pay the asking price (minus £150) straight away, he spoke to his manager again but was adamant he would only accept the full price.
I left disgusted,NO SALE.
I travelled 100 miles to look at a car, please make sure that the pictures you put on your Website are of the car on your forecourt not with one that has parts missing, this is FALSE REPRESENTATION.
I'm afraid to say your service and staff conduct is nothing short of disgusting.
I will never visit you store again.
ROGER RAWLINGS

Hi ,
We had never been to this store before and the service we received from Paul Vaitkevicius on arrival was outstanding he found us the car we were looking for and got it to store with days.
I would highly recommend this car superstore

Excellent device, Jake made me feel at ease when purchasing my car and kept me updated frequently, quick and easy process! 100% recommend the store!

Paul was great at helping us through the "paperwork" when we purchased our car, and nothing was too much trouble. Great service and support throughout, thank you

Mikhail was great and very helpful, made the buying experience easy and stress free. Great salesman!

The worst thing is I remember choosing this trader over another one because they had better reviews.

So from the beginning - I've been looking for a car for more than 3 weeks and have finally found this car that had everything I want. From the first moment I contacted them, I had every intention to buy the car and I had standard questions whenever I shortlisted a car - which would be "is there full service history" and "will you be able to deliver this week" - so by Friday, and I was talking to them from Monday of that week. So of course, the answer was yes to both. I was eager to close the sale but I had silence for 2 days, so I've actually contacted someone else at this point - Evans Halshaw, which I learned was part of their group too. Evans Halshaw was ready to sell me their car but because I got a call from Lee the following day, I continued with CarStore - what a very bad decision. I believe this was a Wednesday, that same afternoon, Lee set up a teams meeting as 'part of their process' and I made it clear to him that I wanted the car delivered BY FRIDAY at the latest, or I would consider a weekend if this was a possibility. They did say it was a bit tight but as long as the payment is made etc then they will try their best. I was okay with that. Anyways, i've sent the FULL £18k payment the same day, and before the end of the day, I got a call from the Sales lead (i'm not sure of his name) and told me "Good news, autotrader has confirmed the booking and they can deliver by 8am". I thought that was quick so I was ecstatic, I guess my fault not confirming the day but because I've always spoken to Lee about receiving it on a Friday/weekend because I've CONSISTENTLY told him I've got a new job the following week so I can't do any later, one would automatically think it would be one of those days. Again, what a stupid assumption. So Friday arrives and of course there's no car. I don't really tend to go off so I moved on from that and just told him I was disappointed and made arrangements my side for someone to accept the car. Fast forward to the delivery day (Monday), of course it didn't arrive at 8am, and the person who received it for me even said that they could've at least cleaned the car, at this point I'm obviously getting angrier as Lee assured me that they 'fully valet' all cars before leaving their site, he even said this on the video that he sent me on the Thursday. The driver also decided it was okay to eat in my car and leave his Gregg's wrapper when he delivered. That's the least of my worries to be honest, as by the time I actually saw my car I've got no paperwork with it whatsoever (this means no service history) and I've only got one key. Which by the way was never mentioned on the ad. At this point, I wrote a very long email to Lee in that week stating all my issues and how I do not appreciate the state of the car for the price I paid as one of the other issues I found is that the car didn't have any window washer, at this point I was also sceptic about the fact that it was serviced before it left them (which they said they did). I'm not the type to complain for the sake of complaining but at this point, I'm fuming. 18k is a big amount of money for me and I don't feel that they've sold it as described. I've chased and called Lee for a whole week but no response, finally I've had a response from Brad 2 weeks later to say that they've 'advertised the car for having one key' because THEY'VE POSTED A PICTURE WITH ONE KEY in they're ad and that they indeed 'serviced' it and send an attachment of the paperwork that said 'Mechanical inspection, number plates, 'service 0.5', locking wheel, centre console trim' - I'm no car expert but i'm pretty sure if you're selling a car that has issues like having one key or NO service history, you would mention it in the ad or confirm with the buyer before they buy. As for the service that they've done, the fact that the window washer was empty, does not give me confidence whatsoever that it was serviced at all. I wanted to check the oil color myself to see if this was changed like they claimed in the shocking paperwork that they provided me but I don't think that my car has a dipstick.

All in all, I'm actually angry at myself more for trusting that other people would do good by me and that big car traders and buying a car that's more than 10k would give me peace of mind and a nice car. Instead, I've just had a sh^tty car that's been dumped by the previous owner to this undignified car trader who then sold it to me.

I'm having Mercedes service this car in a few months (AT MY COST because they refuse to resolve anything) so I will update this review then. But as a rule of thumb, if you fancy wasting your money and being ripped off, you've come to the right place. Note to self: never buy online again.

Second time using car store and it’s been a smooth experience once again everything was simple and easily done thank you to the salesman “Hugh” he has been great and polite and very helpful.

Hugh at the Shrewsbury Car store was absolutely fantastic. Friendly, knowledgeable and genuine! Very happy with my car and the excellent service I received from Hugh.

Enquired about a car and had a good call initially with Hugh.

Since then i have struggled to get hold of him. Called the office a couple of times and yet not been able to speak with him. Only had one call from him that i returned but he didnt pick up.

I have sent texts as well and still have not had a response. Guessing the car is gone but poor communication in not even letting me know that.

*** Update***
They then sent me a video of the car. but the car has been reserved by someone else. Felt like rubbing salt in the wound... Thanks for getting back to me at least.

** NEXT UPDATE***

Hugh called to apologise. Improved my review up as its a good response from the company.

Great experience, we weren't fussed over and were left to look at the cars in our own time. Taylor was professional and despite being her first sale she was incredibly helpful.
Simple process to buying a new car. Would higly recommend

Mikhail has been brilliant, taking care of the whole process of purchasing a car. It was my first time getting a car on finance and he made everything run as smooth as possible. It was a quick and easy process. He was very friendly and reassuring too! Thank you!

Mikhail did an excellent job in sorting out the car I wanted and having it transferred from Gloucester. He is professional, knowledgeable and friendly. I am thoroughly satisfied with my purchase from Car Store - Shrewsbury.

Lee looked after me every step of the way and explained everything fully without being pushy. I'm very happy with the car and the service provided.

Paul was great he had time to tell us everything about the car and payments and made me feel very easy with everything

We recently brought a car from car store Shrewsbury, we dealt with Jake who was extremely helpful in finding us the perfect car! We even got to pick the car up the next day!! Jake was very polite and very professional. He advised on which packages would benefit us with the car. 10/10 customer service. Thank you so much

Excellent customer service once again from Leon - will be back again when my next service is due or if I have any problems- thank you leon and your technicians for 5* service again!

I recently reached out to Paul with a car enquiry and I couldn't be more pleased with the level of help and support he provided. Paul was incredibly knowledgeable about the different car options available and was able to answer all of my questions with ease.

Not only did Paul provide me with detailed information about the benefits of each car model, but he also took the time to explain all of the features and options available to me. With his help, I was able to make an informed decision about which car would best suit my needs and budget.

I highly recommend reaching out to Paul for any car enquiries you may have. His expertise and dedication to helping customers make the right choice is truly commendable. Thank you, Paul, for your excellent service!