Evans Halshaw - BYD Shrewsbury Reviews 

985
TrustScore 4 out of 5

3.8

Knights Way, Battlefield Enterprise Park, SY1 3AB Shrewsbury, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Jack E dealt with us at BYD Shrewsbury he was fantastic, very professional, very polite and went out of his way to make a smooth easy purchase, thank you Jack very much appreciated Above and beyond.... See more

Company replied

Rated 3 out of 5 stars

This was my first time buying from this dealer, and the experience wasn’t great, once the salesman had the money he would not respond to the issues I was having. They sold me a car that had a water le... See more

Company replied

Rated 5 out of 5 stars

I had my first BYD Dolphin service from Evans Halshaw BYD recently and the service and whole experience was excellent! The service staff were really helpful and professional. They also organised a t... See more

Company replied

Rated 5 out of 5 stars

Great Welcome from Hugh. Set my wife & I at ease, Immediately. No heavy selling just useful information as requested. The car we chose was immaculately presented throughout & an exceptionally low mi... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Knights Way, Battlefield Enterprise Park, SY1 3AB, Shrewsbury, United Kingdom

  • 01743465414

3.8

Great

TrustScore 4 out of 5

985 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(985)

5,338 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently reached out to Paul for a…

I recently reached out to Paul for a car enquiry and I must say, I was thoroughly impressed with the level of help and support he provided. Not only did he answer all of my questions promptly and thoroughly, but he also went above and beyond to provide me with additional information and resources to help me make an informed decision.

Paul's knowledge and expertise in the automotive industry were evident throughout our interactions, and I truly appreciated his willingness to assist me every step of the way. Thanks to his help, I was able to find the perfect car that met all of my needs and budget requirements.

I highly recommend reaching out to Paul for any car enquiries you may have. His dedication to customer satisfaction and his commitment to providing top-notch service make him a standout in the industry. Thank you, Paul, for all of your help and support!

March 23, 2024
Unprompted review
Evans Halshaw - BYD Shrewsbury logo

Reply from Evans Halshaw - BYD Shrewsbury

Hi Chloe,

Thank you for sharing your positive experience with us. We are delighted to hear that you were so impressed with the level of support and expertise Paul provided. It is wonderful to know that he was able to answer your questions thoroughly and provide you with the resources you needed to make an informed decision.

We are proud of our team's commitment to providing excellent customer service and are thrilled that Paul's dedication to customer satisfaction helped you find the perfect car.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Mikhail, the best sales advisor!!

Mikhail was our sales advisor and I couldn’t be more happy with that choice. I initially contacted him through the phone and from the get go, he was the sweetest person, with an amazing and friendly aura. I was pretty nervous, deciding on whether the car I had seen on the website was a good choice or not, but Mikhail answered each question, several times the same question with the same patience, with warmth and confidence. He went above and beyond and sent us a cosmetic video before the test drive as we were travelling from far. Throughout the entire process, Mikhail was always available to answer any questions I had and to provide guidance and support. He made the car buying process smooth and stress-free, and for that I will always be grateful. Thank you Mikhail, for your honesty and kindness. I will definitely miss our small interactions through the phone. I recommend Mikhail to everyone!!!!

March 17, 2024
Unprompted review
Evans Halshaw - BYD Shrewsbury logo

Reply from Evans Halshaw - BYD Shrewsbury

Hi Hena,

We are thrilled to hear about your positive experience with Mikhail! It's wonderful to know that he made such a positive impact on your car buying journey. We truly appreciate your kind words about his patience, warmth, and dedication to providing excellent customer service.

We are delighted that Mikhail went above and beyond to ensure your comfort and satisfaction, including sending you a video before your test drive. His commitment to providing a smooth and stress-free experience is a testament to his dedication to our customers. We are proud to have team members like Mikhail who embody our values of honesty, kindness, and customer satisfaction.

Evans Halshaw Customer Services

Rated 3 out of 5 stars

As long as you've got several hours to…

As long as you've got several hours to spare listening to hard sell, then several days to keep going back to get your purchase sorted, then don't mind standing your ground to avoid paying charges that you were ASSURED would not be added, you'll enjoy the experience! As I didn't enjoy dealing with any of the above I certainly won't be back. I even had to make a special trip to the showroom to pick up my receipt for the £30,000 I'd spent as Lee didn't see fit to send it to me after a week of having the car! Shockingly dysfunctional showroom service.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

wet timing belt…

Came to have my wet timing belt changed. Quick and efficient service and friendly staff.

March 19, 2024
Unprompted review
Evans Halshaw - BYD Shrewsbury logo

Reply from Evans Halshaw - BYD Shrewsbury

Hi Ryan,

We appreciate your kind words about our service.

We strive to provide quick and efficient service with a friendly staff.

We're glad you had a positive experience.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

CarStore Sale

My experience dealing with Carstore has been excellent. Hugh Brandrick made the process simple and easy to complete. He is a credit to your team. Thank you Hugh.

March 16, 2024
Unprompted review
Evans Halshaw - BYD Shrewsbury logo

Reply from Evans Halshaw - BYD Shrewsbury

Hi Jonathan,

We are delighted to hear about your positive experience.

It's fantastic to know that Hugh made your process smooth and enjoyable.

We appreciate your kind words and will share your feedback with him.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Mikhail was very welcoming and made me…

Mikhail was very welcoming and made me feel very comfortable, also very informative made it very easy for me and my family to decide what to do.

Great customer service highly recommended!

March 12, 2024
Unprompted review
Evans Halshaw - BYD Shrewsbury logo

Reply from Evans Halshaw - BYD Shrewsbury

Hi Jay,

Thank you for your kind words about Mikhail.

We are delighted to hear you had a positive experience and that you were pleased with the service you received.

We appreciate your feedback and are proud of the service provided.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Top notch customer service and support…

Top notch customer service and support from Mikhail.
Knowledgeable person with any question I asked. Definitely made my customer experience a lot better than other places where I’ve been.

March 13, 2024
Unprompted review
Evans Halshaw - BYD Shrewsbury logo

Reply from Evans Halshaw - BYD Shrewsbury

Hi Orane,

We're thrilled to hear about your positive experience with Mikhail.

It's wonderful to know that his expertise and helpfulness made your experience so much better.

We strive to provide excellent customer service, and we're happy to hear that Mikhail delivered on that promise.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent service from your costumer…

Excellent service from your costumer representatives! Mikhail!. He allwayd made sure i was assured with any questions i had in relation to the car i was looking for! Thankyou Mikhail!!!!

March 1, 2024
Unprompted review
Evans Halshaw - BYD Shrewsbury logo

Reply from Evans Halshaw - BYD Shrewsbury

Hi Feron,

It's wonderful to know that you received such excellent service from Mikhail.

We appreciate your kind words and will be sure to share your feedback with the team.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

1st class service from Mikhail

Just wanted to take the time to express my thanks to Mikhail.The service I received was second to none. Mikhail made what is usually a stressful experience simple and straightforward.

March 2, 2024
Unprompted review
Evans Halshaw - BYD Shrewsbury logo

Reply from Evans Halshaw - BYD Shrewsbury

Hi Nick,

We're so glad to hear about your positive experience.

We appreciate you taking the time to share your feedback.

We're proud of Mikhail who strives to provide excellent service.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Paul was great with advice & made me…

Paul was great with advice & made me understand things alot easier about purchasing a car

March 7, 2024
Unprompted review
Evans Halshaw - BYD Shrewsbury logo

Reply from Evans Halshaw - BYD Shrewsbury

Hi Joseph,

We're thrilled to hear that you had a positive experience and that Paul was able to provide helpful advice and make the process easier for you.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Had my car serviced and it was so easy…

Had my car serviced and it was so easy from start to finish. From booking in Leon kept me up to date on the progress of my car, explained what work needed doing very clearly, it was completed on time & my car was cleaned. Great prices & service, would definitely recommend.

March 11, 2024
Unprompted review
Evans Halshaw - BYD Shrewsbury logo

Reply from Evans Halshaw - BYD Shrewsbury

Hello Rose,

Thank you for your kind words about Leon.

We are delighted that you found the service process easy and that you were kept up-to-date on the progress of your car.

We are committed to providing excellent customer service and are glad you would recommend us.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

A family friend recommended me to your…

A family friend recommended me to your company. I spoke to Hugh Brandrick about getting my first car, he is a very polite and helpful man, he put my mind at ease whilst we were talking.
Excellent service.
He deserves a well deserved raise.
Thank you Hugh!😊

March 9, 2024
Unprompted review
Evans Halshaw - BYD Shrewsbury logo

Reply from Evans Halshaw - BYD Shrewsbury

Hello Louise,

We are delighted to hear that you had a positive experience with us and that you are happy with your new car.

We are also pleased to hear that you found Hugh to be polite, helpful, and welcoming. We appreciate you taking the time to share your feedback.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Jake was great and helped me out buying…

Jake was great and helped me out buying my new car! Couldn’t recommend CarStore enough and would definitely visit again!

March 9, 2024
Unprompted review
Evans Halshaw - BYD Shrewsbury logo

Reply from Evans Halshaw - BYD Shrewsbury

Hi Chloe,

We're thrilled to hear you had a positive experience with Jake and that you're happy with your new car.

We appreciate your recommendation and hope to see you again soon.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

I am thrilled to write this testimonial…

I am thrilled to write this testimonial for Paul V, who recently assisted me with my car purchase. From start to finish, Paul provided exceptional service and made the entire process seamless.

First and foremost, Paul's knowledge and expertise in the automotive industry were evident from our very first conversation. He took the time to understand my needs and preferences, and then guided me towards the perfect car that met all my requirements. His attention to detail and ability to listen to my concerns truly set him apart.

Throughout the entire car purchase journey, Paul was incredibly patient and understanding. He answered all of my questions promptly and thoroughly, ensuring that I had a clear understanding of each step. His professionalism and dedication to customer satisfaction were truly remarkable.

One aspect that I particularly appreciated about Paul was his transparency and honesty. He provided me with all the necessary information about the car's history, maintenance records, and any potential issues. This level of transparency gave me confidence in my decision and allowed me to make an informed choice.

Furthermore, Paul went above and beyond to ensure that I received the best deal possible. He negotiated on my behalf, securing a price that was fair and competitive. His commitment to getting me the best value for my money was truly commendable.

Finally, the delivery of the car was a seamless process, thanks to Paul's meticulous planning and organization. He made sure that all the necessary paperwork was in order, and he even took the time to explain the car's features and functionalities. This attention to detail made me feel valued as a customer and left a lasting impression.

In conclusion, I cannot recommend Paul V highly enough for anyone looking to purchase a car. His professionalism, knowledge, and dedication to customer satisfaction were exceptional. Thanks to Paul, I am now a proud owner of a car that perfectly suits my needs. If you are in the market for a new vehicle, do yourself a favor and reach out to Paul V – you won't be disappointed

March 7, 2024
Unprompted review
Evans Halshaw - BYD Shrewsbury logo

Reply from Evans Halshaw - BYD Shrewsbury

Hello Leah,

Thank you for your kind words and for taking the time to share your experience.

We are so happy to hear that you had such a positive experience with Paul and that he was able to help you find the perfect car.

We strive to provide exceptional customer service and it is rewarding to hear that our efforts have been appreciated.

We will be sure to share your feedback with Paul and the management team.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great experience in swapping car....

Bought a car but it didn't suit my back, so took back under the 14 day return guarantee. Paul helped with this, no issues at all and he sorted me out with an exchange to a different car. Paul then dealt with the rest of the process, which was smooth as could be.

All great, thanks very much.

March 9, 2024
Unprompted review
Evans Halshaw - BYD Shrewsbury logo

Reply from Evans Halshaw - BYD Shrewsbury

Hi Dan,

We're delighted to hear you had a positive experience with our return process.

We strive to make the car buying experience as smooth as possible for our customers, and it's great to know that Paul was able to assist you with your exchange.

We appreciate your kind words and feedback.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

I recently purchased a car from Paul V…

I recently purchased a car from Paul V and I couldn't be happier with the experience. Paul was extremely knowledgeable about the vehicle and was able to answer all of my questions with ease. He was also very patient and took the time to make sure I was comfortable with the decision I was making.

Not only was Paul professional and helpful, but he also made the car buying process seamless and stress-free. He went above and beyond to ensure that I got the best deal possible and I am so grateful for his dedication.

I highly recommend Paul V to anyone in the market for a new car. His expertise and customer service are top-notch and I will definitely be returning to him for any future car purchases. Thank you, Paul, for making this experience so enjoyable!

March 9, 2024
Unprompted review
Evans Halshaw - BYD Shrewsbury logo

Reply from Evans Halshaw - BYD Shrewsbury

Hi Eurika,

We're thrilled to hear about your positive experience with Paul.

It's wonderful to know that he was able to provide you with the knowledge, patience, and support you needed throughout the car buying process.

We strive to create a seamless and enjoyable experience for all our customers, and it's heartwarming to hear that Paul's dedication and expertise made your purchase so positive.

We appreciate your kind words and will share your feedback with Paul.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Had a great experience

Had a great experience - Brad and the rest of the team were very professional and helpful.

March 6, 2024
Unprompted review
Evans Halshaw - BYD Shrewsbury logo

Reply from Evans Halshaw - BYD Shrewsbury

Hi Sara,

Thank you for your kind words.

We are delighted to hear that you had a positive experience with Brad.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Satisfied Customer

After my visit, I was thoroughly impressed by the professionalism and friendly staff members.
Brad’s assistance was incredibly helpful and made my car purchasing experience run smoothly. All doubts and any questions I had, were confidently addressed by the knowledgeable worker, and the whole process was very smooth. Would definitely recommend for all types of customers. Overall a very satisfactory experience!

March 2, 2024
Unprompted review
Evans Halshaw - BYD Shrewsbury logo

Reply from Evans Halshaw - BYD Shrewsbury

Hi Ilma,

We are delighted to hear about your positive experience!

It's wonderful to know that you felt well-informed and supported throughout the process.

We strive to create a welcoming and informative environment for our customers, and it's heartwarming to hear that our team lived up to that standard.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great experience with my family

Great experience with my family. Went in looking for a budget car around £5000 and drove away in a £15000 well priced family car with one of their affordable monthly payment packages.

No pushy, pressured environment, just a relaxed stress free experience.

March 5, 2024
Unprompted review
Evans Halshaw - BYD Shrewsbury logo

Reply from Evans Halshaw - BYD Shrewsbury

Hi,

We're thrilled to hear about your positive experience!

It's wonderful that you found a car that met your family's needs and that you enjoyed a relaxed and stress-free process.

We strive to create an environment where customers feel comfortable and confident in their decisions.

Thank you for sharing your feedback.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

I recently had the pleasure of working…

I recently had the pleasure of working with Paul V on the purchase of my new car, and I couldn't be happier with the experience. From the moment I walked into the dealership, Paul was friendly, knowledgeable, and professional. He took the time to understand my needs and preferences, and he worked tirelessly to find the perfect vehicle for me.

Throughout the entire process, Paul was always available to answer any questions I had and to provide guidance and support. He made the car buying process smooth and stress-free, and I truly felt like he had my best interests at heart.

Thanks to Paul's expertise and dedication, I am now the proud owner of a beautiful new car that I absolutely love. I would highly recommend Paul V to anyone in the market for a new vehicle. Thank you, Paul, for your outstanding service and for making my car buying experience a truly enjoyable one.

March 6, 2024
Unprompted review
Evans Halshaw - BYD Shrewsbury logo

Reply from Evans Halshaw - BYD Shrewsbury

Hi Alesia,

We are thrilled to hear about your positive experience with Paul.

It's wonderful to know that he went above and beyond to ensure you found the perfect car.

We strive to provide exceptional customer service, and it's gratifying to hear that Paul's dedication and expertise made your car buying journey enjoyable and stress-free. We appreciate you taking the time to share your feedback.

Evans Halshaw Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look