Evans Halshaw - Citroen/Leapmotor Leeds Reviews 

563
TrustScore 4.5 out of 5

4.4

Whitehall Road, LS12 4RJ Leeds, GB


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Rated 5 out of 5 stars

Excellent service, ensured we were looked after, car was managed well and valeted before collection, everything in place to ensure we were legal to take the car away and we were collected from the st... See more

Company replied

Rated 5 out of 5 stars

I had my car serviced here and the staff were extremely helpful and welcoming. Everything was perfectly organised, and the service was completed promptly while I waited. Excellent customer service fr... See more

Company replied

Rated 1 out of 5 stars

Fake report (after 12h since changing brake disc and pads they reported disc slight lip and 10% worn brake pads) Engine oil does not need changing after 11 months and nearly 10000miles.

Company replied

Rated 5 out of 5 stars

Service was seamless from start to finish. Taz went out of his way to personally pick my new car up from a different dealer to ensure a smoother transition, then kept me updated throughout while the... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

563 reviews

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4.4

All reviews

(563)

5,464 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Work carried out was 2 days late

Work carried out was 2 days late, had to hire car

June 5, 2026
Evans Halshaw - Citroen/Leapmotor Leeds logo

Reply from Evans Halshaw - Citroen/Leapmotor Leeds

Hi Mark,

Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.

To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.

Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Great Customer Care for Service and MOT

Very happy with the attention and service received from everyone involved in booking my car in for a service and MOT, collection from my home, updates from mechanics after inspection and advising when car was ready and returned to my home by your driver.

June 2, 2026
Evans Halshaw - Citroen/Leapmotor Leeds logo

Reply from Evans Halshaw - Citroen/Leapmotor Leeds

Hello Carol,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 4 out of 5 stars

New car

My experience was ok Josh was helpful

June 8, 2026
Evans Halshaw - Citroen/Leapmotor Leeds logo

Reply from Evans Halshaw - Citroen/Leapmotor Leeds

Hello David
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Efficient and friendly staff

Efficient and friendly staff. A quick remedy for the recall and very good coffee.

June 8, 2026
Evans Halshaw - Citroen/Leapmotor Leeds logo

Reply from Evans Halshaw - Citroen/Leapmotor Leeds

Hello Kevin
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. Good level of service

June 3, 2026
Evans Halshaw - Citroen/Leapmotor Leeds logo

Reply from Evans Halshaw - Citroen/Leapmotor Leeds

Hello Julie,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Polite and great service

Polite and great service

May 17, 2026
Evans Halshaw - Citroen/Leapmotor Leeds logo

Reply from Evans Halshaw - Citroen/Leapmotor Leeds

Hello Adrian,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Good pleasant staff that kept me…

Good pleasant staff that kept me informed with details about my car, a good company to do business with.

May 26, 2026
Evans Halshaw - Citroen/Leapmotor Leeds logo

Reply from Evans Halshaw - Citroen/Leapmotor Leeds

Hello Christopher,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services

Rated 1 out of 5 stars

Offered a 24hr test drive, which was reduced to 10mins!!!

Just wasted 5 hours of my time with these guys, and got nowhere. About 2 weeks ago, I filled in an advert online for a 24hr test drive. The following day, I got a call inviting me to the test drive. I turn up and I'm offered, in the salesman's words, "A quick 10min spin around the block". I politely declined and was offered a 3 hour test drive in about 10 days time. So went for the 3 hour test drive and was asked to wait. Took over 20 mins before I spoke to someone who wanted to help me with the test drive.
First he complained about the weather, then he complained about his colleagues going on holiday. Then he got me to download an App and walked away to help other customers. After some time, he came back to me and then complained again about low staff, and then told me to wait (could be 15 or 20mins) to get on their insurance . . while we were waiting for someone to put me on the company policy, I noticed on the App the car I was test driving had 80 miles of range. He said to me, "You're going out for 3 hours," I looked at the time and asked if they are open late, as I had been there around 40mins by this time. I mentioned the range, and asked if while we are waiting, more charge can be put in the car. He complained that they only had one car charger and I would have to wait an hour for more range in the EV.
At this point, I decided to leave - I was just tired of hearing this salesperson moan, complain, and make excuses.
24 hour test drive, is so misleading. In my experience, it's a lie. How anyone can buy a £35k car from, "A quick 10min spin around the block", I will never understand.

May 26, 2026
Unprompted review
Evans Halshaw - Citroen/Leapmotor Leeds logo

Reply from Evans Halshaw - Citroen/Leapmotor Leeds

Dear,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.

Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.

Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Great communication

Great communication. Timely service. Efficient and friendly staff, nice courtesy car. Above and beyond!

May 22, 2026
Evans Halshaw - Citroen/Leapmotor Leeds logo

Reply from Evans Halshaw - Citroen/Leapmotor Leeds

Hello Melanie,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Regular communication

Regular communication , only did the work that needed doing

May 22, 2026
Evans Halshaw - Citroen/Leapmotor Leeds logo

Reply from Evans Halshaw - Citroen/Leapmotor Leeds

Hello Paul,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Evans Halshaw Citreon Leeds staff very…

Evans Halshaw Citreon Leeds staff very friendly excellent services

May 20, 2026
Evans Halshaw - Citroen/Leapmotor Leeds logo

Reply from Evans Halshaw - Citroen/Leapmotor Leeds

Hello Mick,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Everyone was helpful

Everyone was helpful

May 18, 2026
Evans Halshaw - Citroen/Leapmotor Leeds logo

Reply from Evans Halshaw - Citroen/Leapmotor Leeds

Hello Peter.
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

The experience of using their services…

The experience of using their services was first class. Everything was explained in detail.

May 15, 2026
Evans Halshaw - Citroen/Leapmotor Leeds logo

Reply from Evans Halshaw - Citroen/Leapmotor Leeds

Hello Bob,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Service and MoT

Everything went smoothly and was done very quickly. Car works a dream now.

May 16, 2026
Evans Halshaw - Citroen/Leapmotor Leeds logo

Reply from Evans Halshaw - Citroen/Leapmotor Leeds

Hello James,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!

Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

I was dealt with politely and…

I was dealt with politely and efficiently. Thanks to all in the Servicing department

May 15, 2026
Evans Halshaw - Citroen/Leapmotor Leeds logo

Reply from Evans Halshaw - Citroen/Leapmotor Leeds

Hello Joe,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Very proffesional service and polite…

Very proffesional service and polite young men who put me at my ease being a women in a man’s environment. I was very impressed

May 13, 2026
Evans Halshaw - Citroen/Leapmotor Leeds logo

Reply from Evans Halshaw - Citroen/Leapmotor Leeds

Hello Janet,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

I had a great experience at Evans…

I had a great experience at Evans Halshaw on Whitehall Rd in Leeds. Excellent service and all the staff were friendly and helpful . Would definitely recommend.

May 12, 2026
Evans Halshaw - Citroen/Leapmotor Leeds logo

Reply from Evans Halshaw - Citroen/Leapmotor Leeds

Hello Pamela,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Very good customer care,staff really…

Very good customer care,staff really professional at there jobs,refreshing to receive it,not always the case.

May 11, 2026
Evans Halshaw - Citroen/Leapmotor Leeds logo

Reply from Evans Halshaw - Citroen/Leapmotor Leeds

Hello.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services

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