Excellent service, ensured we were looked after, car was managed well and valeted before collection, everything in place to ensure we were legal to take the car away and we were collected from the st... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had my car serviced here and the staff were extremely helpful and welcoming. Everything was perfectly organised, and the service was completed promptly while I waited. Excellent customer service fr... See more
Company replied
Fake report (after 12h since changing brake disc and pads they reported disc slight lip and 10% worn brake pads) Engine oil does not need changing after 11 months and nearly 10000miles.
Company replied
Service was seamless from start to finish. Taz went out of his way to personally pick my new car up from a different dealer to ensure a smoother transition, then kept me updated throughout while the... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Whitehall Road, LS12 4RJ, Leeds, United Kingdom
- 0113 387 4400
4.4
Excellent
563 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was 30 mins late - “No problem”
I was 30 mins late. - no problem
I was kept informed of progress - great
Vehicle ready sooner than anticipated - great again
Ash - on desk - very polite and friendly.
April 29, 2026
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Staff was friendly and gave clear…
Staff was friendly and gave clear explanation which was easy to understand about the service plan.
Clear explanations were made on a video when my car was being serviced. Thank you for the great work you are doing.
April 28, 2026
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Kept me informed of the whole process…
Kept me informed of the whole process and advised of any additional works which may need attention in the future
April 27, 2026
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hello Amanda,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hello Gillian,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Service team are an asset
I was greeted by Nathan at the service desk who swiftly explained the plan for the morning.
It was a smooth and positive experience.
The video and health report was delivered to my email promptly as I was waiting on site. I believe Anthony completed my vehicle check and gave clear advise.
My car was washed and returned prior to the 1pm time frame I was expecting which was great.
Another colleague from the team ( I didnt catch their name sorry ) took my payment and walked me back to my car which was a nice touch.
A great experience with this team as I do usually find ( though the sales team are a different story )
Credit where credit is due, Nathan in particular has always resolved my queries and been extremely polite, even when I have been a nightmare.
Thankyou all involved in my visit yesterday, hopefully see you in 12 months and not before politely
April 7, 2026
Unprompted review
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hello Katie,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hello Camilla,
Thanks for taking the time to leave your review. We're pleased to hear the team looked after you and that things went smoothly overall. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Evans Halshaw Brand Customer Services
Very bad experience
Car was in for a warranty issue that took nearly 4 months and multiple calls from me to get booked in. Poor communication. Timings agreed not met. Apparently my car needed additional work at an extra cost but when I questioned and refused to pay for it, it then didn't need doing!
March 12, 2026
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi Caroline,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hello Kay,
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Evans Halshaw Brand Customer Services
Van went in with no faults.
Van went in with no faults.. came out with engine management light on... trying to wash their hands of it. Awful service. Standard for a dealer. Dont use.
March 30, 2026
Unprompted review
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi Jonny,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Always very helpful and friendly and…
Always very helpful and friendly and give clear explanation of what is required.
March 24, 2026
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hello Ian,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Absolutely shocking
Absolutely shocking! Will never have MOT done here again. Customer service is terrible.
March 23, 2026
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi Faye,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hello Barry,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Be prepared for a long wait!!
Given an appt for 1pm for a sit & wait MOT appt. I was still sat waiting at 3pm so checked on progress and was told the appt is from 1pm to 4pm which was not explained to me at the time of booking, I was told it would be about an hour. I actually got my car back just after 3.30pm which I found unacceptable for a sit & wait appt. I would be reluctant to rebook with Evans Halshaw again.
March 16, 2026
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi Sue,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Sales don’t care if they already have your money
I purchased a Citroen C5 Aircross from the Citroen Leeds dealership on 03/07/25. The sales ‘executive’ made a mistake and done the V5 before I collected the car and put the wrong address. He was assured that he could get it sorted. I am still waiting for this issue to be sorted despite being in multiple times to enquire and speaking to both business managers as well.
I have now been informed the sales ‘executive’ has now left and I’m at a dead end because I refuse to pay for the dealerships mistakes..
The only person that seems to care is Robbie the service advisor and it’s not even his job to chase up!
March 12, 2026
Unprompted review
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Avoid Citroen Whitehall Road: "System failure" conveniently appeared after discussing price
I booked a 12:00 PM Sunday test drive online at Citroen Leeds on Whitehall Road for an ë-C3 Aircross. Despite having a confirmed booking, I arrived only to be told there was no record of me on their system.
A salesman named Ben eventually took my details and we discussed my purchasing plans. I was transparent: I’d seen some strong lease deals online but explicitly stated I was happy to hear what in-house deals the Leeds branch could offer.
The moment it became clear that Ben likely couldn’t match or beat the online price, the "service" stopped. He disappeared for a few minutes and returned with a flimsy excuse that their "insurance systems were down" and he couldn't take us out for the drive.
The timing was far too convenient to be a coincidence. It felt like once he realized he wouldn't get a quick, easy sale, he decided my time wasn't worth his effort. My partner and I spent over an hour travelling to and from the Whitehall Road site for absolutely nothing.
If you’ve done your homework and aren't prepared to pay over the odds, don't expect them to honour your appointment. A complete waste of time and a total lack of professionalism.
March 15, 2026
Unprompted review
very friendly and efficient
March 12, 2026
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hello Said,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
The staff couldnt be anymore helpful
March 6, 2026
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hello Laura,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.