Evans Halshaw - Ford and MG Hull Reviews 

178
TrustScore 4 out of 5

3.8

Priory Way, HU4 7DY Hull, England, GB


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Rated 5 out of 5 stars

I have recently purchased an MG4 from MG Evans Halshaw in Hull. The sales guy Simon Hewitt was great to work with, ensured I had a good experience all the way through, making time for me to test drive... See more

Company replied

Rated 5 out of 5 stars

Always kept informed when having work done, the only problem was parking at Priory Park in Hull, but they're extending the car park now so should no longer be a problem

Company replied

Rated 1 out of 5 stars

Van went in for cambelt replacement picked up broke down with engine noise got back, broke again with engine rattling, been in there now for 7 weeks not even looked at it, still not got van back, no c... See more

Company replied

Rated 5 out of 5 stars

Evans Halshaw Ford at Hessle carried out the required servicing and MOT. The lady receptionist was polite, helpful and knowledgeable and as usual, all the work done was thorough. Very happy with th... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Priory Way, HU4 7DY, Hull, England, United Kingdom

  • 01482 324234

3.8

Great

TrustScore 4 out of 5

178 reviews

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3.8

All reviews

(178)

5,431 reviews in the last 12 months

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Rated 1 out of 5 stars

Bullied into paying early to meet sales target.

Recently bought my daughter her first car, found the perfect one in the right colour (for her!) All good until I suggested picking it up 1st Oct, then I felt bullied into having it 2 days early and losing a months VED to get sales figures up for sept. Evan Halshaw dont subscribe to the free 5 days insurance (new or used) and i could not get hers set up in time. So I was promised delivery to my house if i paid online. I duly paid only to be told they didnt have time now and I had to collect on the 2nd of Oct.
The headline price cannot be negotiated and a £99 admin is added, and in my case the VED shown on the invoice as zero turned out to be £180! The car had a minor fault in that the tyre pressure system was faulty and didnt pick up rear tyres at 20psi, despite a service 10 days before. This fault has been now corrected, the dealer collected and returned which was good.

September 29, 2023
Unprompted review
Evans Halshaw - Ford and MG Hull logo

Reply from Evans Halshaw - Ford and MG Hull

Hi Richard,

Thank you for taking the time to review.

Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Mike was a brilliant and a very helpful…

Mike was a brilliant and a very helpful sales assistant. Thank you for helping me get my new car!

October 8, 2023
Unprompted review
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Reply from Evans Halshaw - Ford and MG Hull

Hello Amy,

Thank you very much for taking the time to leave us this review!

Our aim is to deliver a positive customer service.

Have a great week!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Had a brilliant experience buying a car…

Had a brilliant experience buying a car from Mike today fantastic guy start to finish and a big thank you to Andy as well overall great team

October 8, 2023
Unprompted review
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Reply from Evans Halshaw - Ford and MG Hull

Hello Craig,

Thank you very much for your 5* review!

We value your feedback and take pride in providing the best possible customer service. We will ensure that your kind feedback is shared with Mike.

Thanks again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Fantastic service

The following review is regarding evans halshaw in Hull.
We have recently bought a car from this branch for my son. From start to finish I was dealing with Mike on the sales team there. I have to say what fantastic service he gave through the whole process. He is a credit to the business. Helpful, friendly, professional and always contactable.
We had the car delivered to Manchester so hadn’t even seen the car but with video calls and trust that the car was as described we were not disappointed.
So I would like to pass on my thanks once again to Mike at Evans Halshaw Hull

August 25, 2023
Unprompted review
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Reply from Evans Halshaw - Ford and MG Hull

Hello,

Thank you so much for reviewing your recent experience with Mike at Evans Halshaw Ford in Hull.

It’s great to hear you’ve had a positive experience.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent customer service

Excellent experience .Nick was polite and explained everything in detail . Nothing was to much trouble will be returning when I'm going to change my car in the future .

September 8, 2023
Unprompted review
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Reply from Evans Halshaw - Ford and MG Hull

Hi Martin,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction by Nick.

Enjoy your day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Brilliant from start to finish helped…

Brilliant from start to finish helped us in every way possible mike was fantastic many thanks

August 11, 2023
Unprompted review
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Reply from Evans Halshaw - Ford and MG Hull

Hi Zena,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great car and great service.we are very…

Great car and great service.we are very happy with the car to.
I would highly recommend Nikolai Gourtchenkov!

August 10, 2023
Unprompted review
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Reply from Evans Halshaw - Ford and MG Hull

Hi Christelle,

Thank you for taking the time to leave us this fantastic review!

Nikolai strives to provide excellent customer service.

Thanks again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Came in to look at a Ford Focus

Came in to look at a Ford Focus , was looked after by Nick , very experienced, knowledgeable and helpful. Would definitely deal with him for future cars.

August 4, 2023
Unprompted review
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Reply from Evans Halshaw - Ford and MG Hull

Hello Matt,

Thank you for leaving this review for Nick.

We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

We would never buy a vehicle again from…

We would never buy a vehicle again from this dealership. After sales is shocking!! I’ve left 3 messages for 3 days for someone to call me back and still no response! Once they take your money forget the customer service!. Purchased a new van on the promise that one side (damaged) would be painted when we bring the vehicle back to the uk. We explained to the sales person it would be going abroad to design some body kits on it and would be a while for it to return. Covid then happened and everything got restricted. Now that the vehicle is back they will not honour what they said!! We paid full asking price for the vehicle on the basis it would be painted and now no honour. We will be taking this company to court to recover our loses as we will now have to paint it.

July 14, 2023
Unprompted review
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Reply from Evans Halshaw - Ford and MG Hull

Hi,

Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

Rated 2 out of 5 stars

Not a Quality assured Vehicle.

Purchased a 2 year old car from Evans Halshaw Hull. The sales part was ok. Was told the car would get a full valet. When I went to pick up the vehicle I had to ask for the service history as there was no paperwork for the vehicle .The only other paperwork I got was a bill of sale. I later checked the service paperwork. It had a 2 year 1st service done by Evans Halshaw. Non Ford parts have been used and the pollen filter has not been changed. It should have been as part of the service. Another Ford dealer has checked the history and a digital copy has not been sent to Ford . So there is a good chance I have lost the remainder of the Ford warranty. I was not given the certificate for The Quality Assured inspection as part of the £99 fee. When I got home I found 2 damaged areas of the windscreen. Was told these should have been done before I picked it up. The car was taken in for the repair. One area couldn’t be repaired, but wouldn’t get any worse. The other they said managed to flatten and smooth it. The other problem was with the valet. Think all it got was a quick wash. I had to remove items what had been left by the last owner .So my Quality Assured Vehicle has probably lost it 9 months of ford warranty . The windscreen will probably crack in the winter by the frost and I had to clean it myself. Not what you expect from a Ford dealer

June 22, 2023
Unprompted review
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Reply from Evans Halshaw - Ford and MG Hull

Hi Stephen,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact us on service.followup@pendragon.uk.com,

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great friendly sales staff

Great friendly sales staff, excellent knowledge of the car I was looking at, no pressure at all, thanks

June 26, 2023
Unprompted review
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Reply from Evans Halshaw - Ford and MG Hull

Hi Andy,

We love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Mike Cuggan in Ford Section- Lovely man, very professional.

Today we came to Evans Halshaw in Hull looking for a car for my daughter in the range of £6000 to £8000.
Immediately met with a smile by Mike Cuggan in the Ford section and shown a few vehicles which might suit us. We were not pushed into making a hasty decision and we were allowed a test drive in the car we liked the most - a Ford KA Plus.
A good price was given for our Part exchange car.
All options regarding available extra cover were explained without pushing us into taking it.
We will be collecting my daughter’s car a week on Monday and she is very excited.
Thank you Mike Cuggan for a very pleasant experience.

June 17, 2023
Unprompted review
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Reply from Evans Halshaw - Ford and MG Hull

Hello Michael,

Thank you for taking the time to post this review.

Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the Ford dealership in Hull.

Have a nice day!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Do not purchase from evans halshaw

I hope you look at this before using evans halshaw. The service is very poor. Do not buy from them the service and after sales will be well below how you’d expect to be treated. Avoid Avoid Aboid.
Do not buy a commercial vehicle from them as you will find yourself in financial difficulty when you need after sales - buy elsewhere. Take heed

June 7, 2023
Unprompted review
Evans Halshaw - Ford and MG Hull logo

Reply from Evans Halshaw - Ford and MG Hull

Hi Chris,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Poor

Car booked in for a repair and dropped off, I get a call 3 hours later to say the engineer isn’t available because he booked the day off so they can’t do the repair. I complain and said I would collect my car. I get a call back to say they have found another engineer to do the repair. I then get another call to say they now can’t do the repair because they have the wrong part. I go collect my car and they want me to book it back in and waste another day!. It’s worth avoiding ford if you can, the Mache is a great car but the after service is poor to say the least. My car hadn’t moved so I can’t see how they knew the parts wasn’t correct.

June 2, 2023
Unprompted review
Evans Halshaw - Ford and MG Hull logo

Reply from Evans Halshaw - Ford and MG Hull

Hi Lee,

Thank you for taking the time to review.

Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Vast collection of various cars

I had a good look round at all the cars and found one that was just perfect for me. Antony was so helpful and knowledgeable. Arranged for me to have a test drive there and then. Sorted all the paperwork out including new keeper and tax (was zero tax) He’s a lovely young man and a credit to Evans Halshaw

May 9, 2023
Unprompted review
Evans Halshaw - Ford and MG Hull logo

Reply from Evans Halshaw - Ford and MG Hull

Hi Dawn,

We are happy to see that your recent visit to Evans Halshaw was a positive one!

The dealership is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great customer service.

April 14, 2023
Unprompted review
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Reply from Evans Halshaw - Ford and MG Hull

Hi Jordy,

Thank you so much for leaving us this great review.

Have a lovely day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Joe Horan was a pleasure to deal with

Joe Horan was a pleasure to deal with. He stuck with me through a difficult phone reception, filled out an account and everything was ready when we spoke later that day. He arranged all documentation with ease and the test drive was really good. Excellent customer service well done Joe and I bought the car!

March 31, 2023
Unprompted review
Evans Halshaw - Ford and MG Hull logo

Reply from Evans Halshaw - Ford and MG Hull

Hi,

Thank you so much for the review.

We're thrilled that you had such a positive experience!

We hope that you'll consider us again in the future.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Joe was absolutely fabulous &…

Joe was absolutely fabulous & accommodating to our needs. Can highly recommend

March 25, 2023
Unprompted review
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Reply from Evans Halshaw - Ford and MG Hull

Hi,

Thank you for taking the time to review us.

You have really made our day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Brilliant service from Mike in sales…

Brilliant service from Mike in sales from start to finish! Would highly recommend 😁

March 13, 2023
Unprompted review
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Reply from Evans Halshaw - Ford and MG Hull

Hi Oliver,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Two experiences with these clowns

Two experiences with these clowns, both the worst experience of my life!

February 27, 2023
Unprompted review
Evans Halshaw - Ford and MG Hull logo

Reply from Evans Halshaw - Ford and MG Hull

Hi Christopher,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans HalshawCustomer Services

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