Evans Halshaw - Ford and MG Hull Reviews 

178
TrustScore 4 out of 5

3.8

Priory Way, HU4 7DY Hull, England, GB


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Rated 5 out of 5 stars

I have recently purchased an MG4 from MG Evans Halshaw in Hull. The sales guy Simon Hewitt was great to work with, ensured I had a good experience all the way through, making time for me to test drive... See more

Company replied

Rated 5 out of 5 stars

Always kept informed when having work done, the only problem was parking at Priory Park in Hull, but they're extending the car park now so should no longer be a problem

Company replied

Rated 1 out of 5 stars

Van went in for cambelt replacement picked up broke down with engine noise got back, broke again with engine rattling, been in there now for 7 weeks not even looked at it, still not got van back, no c... See more

Company replied

Rated 5 out of 5 stars

Evans Halshaw Ford at Hessle carried out the required servicing and MOT. The lady receptionist was polite, helpful and knowledgeable and as usual, all the work done was thorough. Very happy with th... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Priory Way, HU4 7DY, Hull, England, United Kingdom

  • 01482 324234

3.8

Great

TrustScore 4 out of 5

178 reviews

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3.8

All reviews

(178)

5,431 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was very happy with the service I…

I was very happy with the service I received from Ian! He was very helpful and made sure I got the best value for money.
Thank you!

June 21, 2022
Unprompted review
Evans Halshaw - Ford and MG Hull logo

Reply from Evans Halshaw - Ford and MG Hull

Hello Caitlin,

Thank you for the review!

Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services

Rated 1 out of 5 stars

dangerously poor workmanship

I had a vehicle recalled over safety issues with the timing belt, water pump and incorrectly rated fuses. I took it to Evans Halshaw Ford, Hessle near Hull and when we got it back we found the engine was overheating and after a few days it started violently vibrating. We took it to our regular mechanic and he found several bolts holding the engine in place were loose, this could of caused (at best) engine failure or caused the engine to fall out altogether whilst driving (this could of been fatal). After calling Evans Halshaw and leaving messages we are still waiting 2 weeks later for a response from a manager or anyone for that matter. We are now left with a potentially unsafe vehicle as all the work carried out needs checking. Unfortunately Trustpilot will not allow photos or links to photos on the post, they are shocking.
PLEASE DO NOT TRUST YOUR FAMILYS SAFTEY TO THOSE COWBOYS.

May 20, 2022
Unprompted review
Evans Halshaw - Ford and MG Hull logo

Reply from Evans Halshaw - Ford and MG Hull

Hi Ashley,

We're disappointed to see you haven’t had a positive experience.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.

Thank you,
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Ford Hull

Ford Hull - Shocking customer service and sell dangerous cars. Couldn’t care less the position they left us in with no car and then took ages to sort the refund. Every time I called no one was available to talk to… apparently. The dealer principle was supposed to call on a number of occasions and still hasn’t. Avoid at all cost. Cost me weeks of time and effort for nothing.

May 12, 2022
Unprompted review
Evans Halshaw - Ford and MG Hull logo

Reply from Evans Halshaw - Ford and MG Hull

Hi Liam,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Used Kuga

Hi Mike you were very helpful in our car purchase Thank you Kev& Trish

May 2, 2022
Unprompted review
Evans Halshaw - Ford and MG Hull logo

Reply from Evans Halshaw - Ford and MG Hull

Hi Kevin,

Thank you for your review.

Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Well done all the team

Recently purchased a used car for our daughter , would like to say a huge thankyou to the team at the hull branch , a special mention to Mike who really could nt do enough for us in getting the car ready for us in less than a week ,

April 2, 2022
Unprompted review
Evans Halshaw - Ford and MG Hull logo

Reply from Evans Halshaw - Ford and MG Hull

Hi John,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Very smooth process

Went to test drive a Ford Focus, Sales man Ian made us feel very welcome. Eventually bought the car and again Ian made the process very smooth and quick. Very satisfied with the service and the car.

March 8, 2022
Unprompted review
Evans Halshaw - Ford and MG Hull logo

Reply from Evans Halshaw - Ford and MG Hull

Hi Steve,

At Evans Halshaw we sincerely value your review.

Thanks for such a positive rating!

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent service

Very helpful friendly staff.

February 27, 2022
Unprompted review
Evans Halshaw - Ford and MG Hull logo

Reply from Evans Halshaw - Ford and MG Hull

Hi Ryan,

Thank you for taking the time to review us.

You have really made our day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

ford fiesta

went to view a ford fiesta, salesman Mike didn't have the one we had seen online but found us one very similar and very suitable, he helped us all the way through and afterwards when we found a slight problem. Cannot recommend him highly enough.

February 14, 2022
Unprompted review
Evans Halshaw - Ford and MG Hull logo

Reply from Evans Halshaw - Ford and MG Hull

Hi Andrea,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Enjoy your day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Used VW Polo purchase

I purchased a 2013 VW Polo from their website, and they delivered it to my home 50 miles away.
Through every step of this process, my contact Mike, was very professional, honest, efficient and easy to deal with. The car has surpassed my expectations.
I would highly recommend this member of staff and this dealership.

February 9, 2022
Unprompted review
Evans Halshaw - Ford and MG Hull logo

Reply from Evans Halshaw - Ford and MG Hull

Hello,

Thank you very much for taking the time to leave us this positive review!

Our aim is to deliver a positive customer service.

Have a great week!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service and friendly helpful…

Great service and friendly helpful staff who diagnosed the problem and had the car back to us at the time stated would highly recommend

January 25, 2022
Unprompted review
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Reply from Evans Halshaw - Ford and MG Hull

Hi Annette,

Thank you so much for taking the time to review your experience with us.

We are absolutely thrilled that you have rated us so highly!

Kindest regards.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Best Evans Halshaw Ford Service!!!

Having a lot of experience with various Evans Halshaw services, I would definitely point at EH Ford Hull as the best one!! They have the most professional and helpful staff, with Andrea being a true star. We had some serious problems with our car but her great experience, knowledge and dedication has made a huge positive impact and we finally got the problem sorted out. We felt well informed through the whole process and together with the team of great mechanics, she helped us in finding the best solution. Definitely this will be our first choice service going forward despite we come from the north Leeds area and there is other Ford one much closer. Andrea truly deserves some recognition for all the hard work she does. There are others like Andy or Sam (naming few), who has been also very supportive. I wish all Evans Halshaw dealerships and services would work in the same standards and with such a great work ethics. It's such a change when you can trust your service. We also bought our car from that Ford Hull dealership two years ago and we had great experience of the sales team too (great used cars salesman Sally!). Once again GREAT THANKS and please stay this way!

November 22, 2021
Unprompted review
Evans Halshaw - Ford and MG Hull logo

Reply from Evans Halshaw - Ford and MG Hull

Hi Dominique,

We are happy to see that your recent visit to Evans Halshaw has been a positive one!

The dealership is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

I worked at Evans halshaw recently in…

I worked at Evans halshaw recently in the workshop. All The people I met and the working environment was excellent. Unfortunately I left after a week as I did not agree with their policies of workers having to try push the sale of parts and labour to get their bonuses. When a car comes in and the customer says its dangerous to drive due to the brakes, I was only allowed a visual inspection without removing wheels, otherwise it was going too cost the customer again for me too do any actual work, I was not allowed to strip and investigate, I was not allowed to plug diagnostics in to see even though the service light for abs system had been flashing, I refused to sign to say the car was safe but it still went back too the customer. This is very common practice, I was over a litre short on oil but they refused to open another 5ltre drum so someone just added any old oil. It took 45 minutes to replace a 20amp fuse which ford did not have any I stock.(absolute joke) I asked for copper slip and they didn't know what it was which was just unbelievable as a quilified mechanic I couldn't believe what I witnessed there. People who have never had any experience working with cars just left unsupervised to try work on customers cars. Know knowing how they operate in main dealers compared to a privately owned garage, I will always do my upmost to make sure people who I care about always use their local garages, honest and trust worthy garages who deal with customers face to face and ensure work is carried out to a professional standard. Once again, everyone I met there at Ford Evans halshaw where great people but the way the company works is all about the money and bonuses with very little thought and attention paid too the the customers/cars need. I cannot begin to explain how worried it makes me that people actually think its best to go too a main dealer for servicing and repairs. I left like many others have through embarrassment to say I work there and I refusal to lower my, morals and skills to be at their level. Absolutely shocking.

November 6, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service , great guys especially Jon and Ben in used car sales .
I never go anywhere else to buy my cars !

August 4, 2021
Evans Halshaw - Ford and MG Hull logo

Reply from Evans Halshaw - Ford and MG Hull

Hi Mr Woodmansey,

We always appreciate positive reviews!

Thank you, and happy motoring!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

excellent

very good , The best we have ever dealt with

July 11, 2021
Evans Halshaw - Ford and MG Hull logo

Reply from Evans Halshaw - Ford and MG Hull


Hi Mr Hewett,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day,
Evans Halshaw Customer Services

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