I would highly recommend Evans Halshaw, Merthyr. The sales person I dealt with throughout for the purchase of my new car was so very helpful & informative, never pushy, always giving me room to make m... See more
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See what reviewers are saying
We've just purchased our third car from Evan Halshaw in Merthyr and we are really happy with the car and the service we received. We'd like to give a big thank you to Matthew who made our car buying j... See more
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A number of factors: 1. The ease with which communication between myself and yourselves could take place was tremendous. 2. The team both on the ophone and in the workshop demonstrated the skills... See more
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Repair/service dept. Long delays in getting parts (not Evans' fault) during which time had to chase updates as frequently got no response on phone or to emails. OK when did get through. No perso... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Ford, Pentrebach Road, CF48 1YA, Merthyr Tydfil, United Kingdom
- 01685 374111
4.2
Great
423 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Booked my car in for a service
Booked my car in for a service, dealt with staff member Poppy who was friendly and extremely helpful. Would highly recommend for a fast and smooth process from start to finish.
September 11, 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Lianne,
Thank you for your kind review!
We're delighted to hear you had a positive experience and found Poppy helpful.
We appreciate your recommendation.
Evans Halshaw Customer Services
Fantastic experience
My car recently underwent extensive repairs at Evans Halshaw Merthyr. The works have been completed to a very high standard, and the staff were all excellent to deal with.
July 1, 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Rachel,
Thank you for your kind words.
We are delighted to hear that you were happy with the quality of the repairs and the service you received.
Evans Halshaw Customer Services
Phone kept ringing off on the 20+ times…
Phone kept ringing off on the 20+ times I rang the service garage. Communication unacceptable, only one member of staff could be bothered to reply to emails. Long delay for parts and poor customer service.
September 10, 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Mr Howell,
We understand your frustration with the communication and service you received.
We strive to provide excellent customer service and are disappointed to hear that your experience fell short of our standards.
We will use your feedback to improve our communication and service processes.
Evans Halshaw Customer Services
Repair/service dept
Repair/service dept.
Long delays in getting parts (not Evans' fault) during which time had to chase updates as frequently got no response on phone or to emails.
OK when did get through.
No personal feedback from mechanic at diagnostic or at pick-up, post repair.
Work done seems OK - have to see.
September 20, 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi,
We understand your frustration with the delays in getting parts and the difficulty in reaching us for updates.
We strive to keep our customers informed throughout the repair process and apologise for any inconvenience caused.
We appreciate your feedback and will use it to improve our communication and service.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Alun,
We apologise for the inconvenience you've experienced. Your feedback is valuable, and we are feedback will be addressed internally in regards to the delay and communication.
Thank you for bringing this to our attention.
Evans Halshaw Customer Services
Pleasant reception when arrived .
Pleasant reception when arrived .
Car then passed MOT no trouble at all .
Thanks Andrew
September 21, 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hello Andrew,
Thanks for the 5 star review of Ford Merthyr.
We appreciate your kind words.
Evans Halshaw Customer Services
Awesome service has usual would…
Awesome service has usual would definitely recommend the dealership to someone else
September 24, 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Andy,
Thank you for your kind words!
We're thrilled to hear you had a positive experience and would recommend us to others.
Evans Halshaw Customer Services
Excellent service
Excellent service! Matthew Jones was friendly, professional and very helpful! Answered all of our questions… and there were lots! Neil Evans also gave us lots of inside info on the Mach E we were purchasing. Couldn’t recommend them enough! Thank you for making the process so easy 🤩
September 19, 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hello Leanne,
Thank you for your kind review and 5-star rating!
We are thrilled to hear that you had a positive experience with Matthew and that you are happy with your purchase.
We are proud of our team and appreciate your recommendation.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Skye,
Thank you very much for leaving a review!
Have a nice day!
Evans Halshaw Customer Services
Good reception listened to what I…
Good reception listened to what I wanted and help search over there website. Offered refreshments every time I was there
September 13, 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi David,
We're so glad to hear you had a positive experience!
We appreciate your kind words about our reception team and their willingness to help.
Evans Halshaw Customer Services
Merthyr
Sorry don't rate this company . Stupidly high prices I don't know how they get away with it
September 10, 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Stephen,
We understand your frustration with our pricing. We strive to provide high-quality products and services, and our pricing reflects that commitment.
We value your feedback and will take it into consideration as we continue to improve our offerings.
Evans Halshaw Customer Services
Great experience with both matthew and…
Great experience with both matthew and Tyrone. Easy sale.
September 14, 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi,
Thank you for your positive review.
Matthew, Tyrone and the rest of the team are always happy to help!
Have a great day!
Evans Halshaw Customer Services
Service records
Answer calls and, if digital records are the way forward, update accordingly.
August 23, 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Shaun,
Thank you for leaving this review.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com
Thank you,
Evans Halshaw Customer Services
Nice a polite salesman (Tom). Frustrating the car was sold to us with a faulty door handle.
Nice a polite salesman (Tom) . However the car was sold to us with a faulty interior door handle. Very disappointing.
September 5, 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Christopher,
Thank you for your lovely comments about Tom.
If there is anything we can help with, please email service.followup@evanshalshaw.com
Kind Regards,
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Mr Chisholm,
Thank you for the review!
Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services
Great experience
My experience at Evan Halshaw Merthyr Tydfil was fantastic! I was welcomed with open arms and found a relaxed, friendly atmosphere as soon as I came in. Before I made any decisions, the staff made sure I was comfortable with my alternatives by taking the time to answer all of my concerns and demonstrating their immense knowledge.
Tyrone, was fantastic—patient, attentive, and genuinely cared about finding the right car for me. He helped me explore different models, explained all the features in detail.
The financing process was also smooth and straightforward. Tyrone explained everything clearly and helped me get the best rates. I never felt rushed or overwhelmed at any point, which made the entire process enjoyable.
I'm thankful to Tyrone at Evan Halshaw for making the car-buying process enjoyable and stress-free. I adore my new Audi A1. I strongly recommend them to anyone in the market for a new or used vehicle!
August 22, 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Abbey,
Thank you for your wonderful five-star review! We're thrilled to hear about your positive experience at our dealership.
It's fantastic to know that you felt welcomed and comfortable throughout your visit.
We strive to create a relaxed and friendly atmosphere for all our customers.
We're also delighted to hear about your positive experience with the Tyrone especially the patience and attentiveness you received.
We're proud of our team's commitment to providing excellent customer service.
Evans Halshaw Customer Services
Matthew and Simon make an great sales…
Matthew and Simon make an great sales team in Merthyr Tydfil
January 8, 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Philip,
We’re happy to hear you had such a positive experience with Matthew and Simon.
Have a fantastic day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Daniel,
Tyrone will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
Safety check a con
Safety check a con . Please check your video at time of tyre check incorrect checking them then tell you you need a tyre . I am a vehicle inspector so I caught it . And price jumps so many times and don't even phone you you got to go to them wouldn't use or tell anybody to reported to trade in standard overall 0
August 20, 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Mr Bishop,
We appreciate you taking the time to share your feedback.
We understand your frustration with the safety check and the price fluctuations.
We take all customer feedback seriously and will use it to improve our services.
Evans Halshaw Customer Services
5 star service
Thank you so much to Tyrone who has been friendly and helpful on both of my visits to Evan’s Halshaw. Tyrone is chatty and knowledgeable and made us feel very welcome and relaxed. He went above and beyond to get us the car that we were looking for and at a price we are really pleased with. He came in on his day off to fit around us and nothing was too much to ask. I would highly recommend Evans Halshaw and Tyrone is an absolute asset to the company. I will be returning when I want to get a new car again.
August 9, 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Emma,
Thank you for your kind words.
We are delighted to hear that you had a positive experience with Tyrone and that you were so impressed with the service you received.
We will be sure to pass your feedback on to the team.
Evans Halshaw Customer Services
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