I would highly recommend Evans Halshaw, Merthyr. The sales person I dealt with throughout for the purchase of my new car was so very helpful & informative, never pushy, always giving me room to make m... See more
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See what reviewers are saying
We've just purchased our third car from Evan Halshaw in Merthyr and we are really happy with the car and the service we received. We'd like to give a big thank you to Matthew who made our car buying j... See more
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A number of factors: 1. The ease with which communication between myself and yourselves could take place was tremendous. 2. The team both on the ophone and in the workshop demonstrated the skills... See more
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Repair/service dept. Long delays in getting parts (not Evans' fault) during which time had to chase updates as frequently got no response on phone or to emails. OK when did get through. No perso... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Ford, Pentrebach Road, CF48 1YA, Merthyr Tydfil, United Kingdom
- 01685 374111
4.2
Great
423 reviews
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Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Graham,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Evans Halshaw Customer Services
Good effective service from Tyrone
Good effective service from Tyrone. Easy and efficient. Would definitely buy another car for here in the future
August 7, 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Darcie,
We're so glad to hear you had a positive experience with Tyrone.
We strive to provide our customers with efficient and friendly service.
We appreciate your kind words and hope to see you again soon.
Evans Halshaw Customer Services
Absolutely 1st class buying a car off…
Absolutely 1st class buying a car off Tyrone and ford made everything friendly and clear, 10/10 service 👌
August 5, 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Esmé,
We're thrilled to hear about your positive experience!
It's wonderful to know that you had a smooth and enjoyable car buying process.
Thank you for sharing your feedback.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi,
Thanks for the great rating!
We are always happy to help.
Evans Halshaw Customer Services
easy access to navigating booking ,
easy access to navigating booking a service. hard work contacting by phone which is my preference and I paid for valeting which I did not get had to do it myself
July 30, 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Mrs Brocklebank,
We appreciate your feedback and understand your frustration with the phone communication and the valeting service.
We strive to provide a seamless experience for our customers and will take your comments into account as we continue to improve our services.
Evans Halshaw Customer Services
I had taken my car for its MOT test
I had taken my car for its MOT test, and they had also washed and cleaned the inside of my car. It was a great value for the money.
July 29, 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Sajini,
We are so glad to hear that you were happy with the service you received.
We strive to provide our customers with the best possible experience.
Evans Halshaw Customer Services
Great sales experience and customer…
Great sales experience and customer service off Michael and Tyrone highly recommend
July 29, 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Karl,
Thank you for your kind words.
We're thrilled to hear about your positive experience with Michael and Tyrone.
Evans Halshaw Customer Services
Have to say Tom Evans was a pleasure to…
Have to say Tom Evans was a pleasure to deal with. Top salesman, very professional. Would definitely go back.
July 27, 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hello Mark,
Tom will appreciate this positive review.
Thank you, and happy motoring!
Evans Halshaw Customer Services
Very professional service from Used Car…
Very professional service from Used Car sales agent Thomas Evans. I part exchanged my previous car and the experience was quick, simple and excellence.
July 17, 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Steven,
Thank you for your kind words.
We are delighted to hear you had a positive experience with Thomas.
We appreciate your business and look forward to seeing you again in the future.
Evans Halshaw Customer Services
Communication awful
Communication was awful
No ability to identify faults and rectify them
From start to finish my experience was not good at all and I will never purchase a vehicle from them or use them to correct any vehicle faults
July 18, 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Dawn,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
Arvind is top man
I dealt with Arvind for the third time. As always he was very professional, extremely helpful and a pleasure to deal with.
Highly recommend dealing with him if you are looking to purchase a new vehicle.
July 20, 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Larry,
We're thrilled to hear about your positive experience with Arvind.
We appreciate your kind words and are glad he was able to provide you with the helpful service you deserve.
Evans Halshaw Customer Services
Great service definitely recommend
I have purchased a Mercedes c class off Thomas at Evans Halshaw Merthyr tydfil and I can’t recommend him enough, all the sales team were friendly and willing to help and they were all brilliant. Thomas was surperb and helped me through everything and made the process hassle free. I will definitely be returning back to them in the future
July 21, 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Ieuan,
Thank you for your kind words and for taking the time to share your experience.
We are delighted to hear that you had a positive experience with our team, particularly with Thomas.
We strive to provide excellent customer service and are pleased that you found the process hassle-free.
We look forward to welcoming you back in the future.
Evans Halshaw Customer Services
Daughter booked a test drive and reserve
Daughter booked a test drive and paid to reserve car appointment was for 1200 hrs whilst travelling to Merthyr from Swansea to meet the agreed appointment we received a call stating that car had been booked by someone else yet it was all appointed and money taken to reserve how can this happen 30 mins from appointment. Personally I think someone turned up at garage and said I like it and want to buy it so we were told not to turn up. First experience with this company and last.
July 14, 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Wayne,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
Bought a car recently from Evans…
Bought a car recently from Evans Halshaw Merthyr Tydfil branch. Thomas/Tom was amazing and couldn’t be more helpful! In love with my car, cheers for all the help Tom 😁
July 15, 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hello Ellie,
Thank you very much for taking the time to leave us this review!
Our aim is to deliver a positive customer service. We will ensure that your lovely feedback is shared with Tom.
Have a great day!
Evans Halshaw Customer Services
Tyrone and Matthew was great
Tyrone and Matthew was great. Brilliant customer service
July 11, 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
We appreciate your kind words.
We're thrilled to hear you had a positive experience with Tyrone and Matthew.
Take care,
Evans Halshaw Customer Services
Great experience
Great experience. Tyrone was very friendly and helpful! Couldn’t do enough for us to find the car we wanted! Thank you very much!
July 9, 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Tia,
We are so glad to hear you had a positive experience.
We appreciate your kind words about Tyrone and his dedication to finding the perfect car for you.
Evans Halshaw Customer Services
Great experience.
Tom Evans made buying a car from you a pleasure. Of all the garages I visited in the last few weeks I rate yours number one!!
July 5, 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Steve,
We are so happy to hear that you had a positive experience with Tom Evans.
We strive to provide our customers with a pleasant and enjoyable car buying experience.
Thank you for choosing our dealership and for your kind words.
Evans Halshaw Customer Services
Tyrone was attentive
Tyrone was attentive, informative and happy to help. Even called and emailed on his day off.
The car is pristine and exactly what I wanted. Well priced and I am happy with the whole experience.
June 22, 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hello Sarah,
We're thrilled to hear about your positive experience.
It's wonderful to know that you were well taken care of and that you're happy with your new car.
We appreciate your kind words about Tyrone's dedication and helpfulness.
Evans Halshaw Customer Services
A simple sensor fix!
Had to visit EH in Merthyr twice for a problem on a tyre pressure sensor. The first time was wasted as they didn't fix it. Nor did they show any real customer care when i complained. From the workshop, to the girl on reception who showed no concern and could not care less.
I even directly emailed a person there to give him the chance to talk to me about my complaint before I did this damning review. Typically, I didn't even get a reply from him. Even more annoying.
However, the 2nd time I went (June 24th) the lovely (blonde) girl on reception was so helpful, and the techie even sat in my car to look at my dashboard display for himself. Then the faulty sensor was not only fixed, but they replaced the sensor on all four tyres. Hurrahhh all fixed. And at last I felt I received some good customer care and support.
July 3, 2024
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Dave,
We appreciate you taking the time to share your experience.
We understand your frustration with the initial visit and the lack of customer care you received. We strive to provide excellent service to all our customers, and we are disappointed to hear that your expectations were not met.
We will take your feedback seriously and use it to improve our processes and ensure that all customers receive the best possible care.
We are glad to hear that your second visit was more positive and that you received the support you needed. We are pleased that the issue was resolved and that you felt you received good customer care.
Evans Halshaw Customer Services
Car was booked in for a diagnostic…
Car was booked in for a diagnostic check for a reoccurring problem my garage could not find to fix, ford went above and beyond to find that problem kept my car overnight fixed the problem with no extra charge,a free health check was given which found a few problems that needed urgent attention that I was very grateful for they kept me well informed and give detailed reports on everything done and checked on my vehicle they really made me feel like a valued customer and dealt with any concerns I had immediately I would definitely recommend this service to anyone as I will be returning to them in the future
June 17, 2024
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Nicola,
Thank you for your kind words! We are delighted to hear that you had such a positive experience with Ford Merthyr Tydfil.
We are glad that we were able to find the problem and fix it for you. We also appreciate your feedback on the free health check and the detailed reports.
We strive to provide our customers with the best possible service and we are happy to hear that you felt valued.
We look forward to seeing you in the future.
Evans Halshaw Customer Services
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