Evans Halshaw - Ford Merthyr Tydfil Reviews 

What an absolute shocking place. Took my mother to go and pick up her car at 13:45 today, drove 18 miles back to my house and half way back home the gears were reluctant to go from 6th down the 5th, this is not the first time or even the second time that my mothers gear box has supposedly been fixed, yet apparently they said that a new gear box would be installed, while driving back to my house my mother tried to call me twice and couldn’t get through, only to realise when we got back to mine that another bluetooth phone had been connected to the car, why on earth would someone drive my mothers car around and connect their phone to the car? Tried to call Evans Halshaw in Merthyr numerous times and just kept ringing, both me and my mother called on our phones for me to then to get transferred over to Cardiff Evans Halshsaw, Cardiff side were very helpful and listened to everything my mother said, gave my mother advice on how to go forward, tried calling Merthyr again but still no answer at 16:05.

A number of factors:
1. The ease with which communication between myself and yourselves could take place was tremendous.
2. The team both on the ophone and in the workshop demonstrated the skills of Customer Service and Technical know how.
3. Repair carried out to the highest of standards.
4. The car was returned on time and in an excellent condition both internally and externally.

Tyrone Burr went above and beyond to make our experience at Evans Halshaw Merthyr an easy one. His expertise was second to none and can’t thank him enough. 5 star service!

They give you a start and finish time and are always punctual and polite.

Everything

Tyrone has been a great help in finding myself a car that is suitable for my needs. I have returned multiple times for my cars over the years, and I am always pleased with my experience.

Tyrone was very professional and helpful in regards to reccomendations of purchasing a new vehicle and valuable extras we may need in event of accidental damage and tyres. We quickly built a great rapport and the sales process was very smooth. We will use Tyrone again in future

Great service, quick turnaround.

Excellent service from the Merthyr store today to help me purchase a new vehicle

Desk staff polite and clear about time car would be ready.

I can highly recommend the sales team at Evans Halshaw Merthyr Tydfil. They go above and beyond to deliver customer satisfaction A great team.

James helped us recently. Very polite, professional, knowledgeable and friendly. Built rapport with my wife and l and transaction was seamless.

The service received for 6 - 7 weeks the vehicle was with Evans Halshaw was extremely poor. Communication was non existent never returned promised calls.
Must rely on first time users as I can't imagine anybody going back.
I WILL NEVER USE THIS GARAGE AGAIN.

Just picked up my Ford Focus from Evans Halshaw, Tyrone Burr has sold all my cars to me and has gone above and beyond every single time. I would never go anywhere else.
Thank you Tyrone ☺️!

Evans Halshaw initiated the appointment for my MOT, organised everything well to pick up and return my car. The driver was friendly and courteous....a good experience all round.

Just purchased our 6th car with Tyrone and as always a smooth process. Always enjoy buying through Tyrone. He makes it as easy as possible for us.

My car had to go in to have the door sprayed as a previous garage (selected by the dealer) tried to carry out a repair and left the door a slightly different colour to the rest of the car.

This was all booked through the Dealer and the dealer advised 2 to 3 days.

When I arrived to drop it off. I confirmed collection date and they told me it would be 6 days. Obviously based on the info the dealer had provided I had made arrangements to borrow a car for 2 to 3 days.

I explained my situation to them and that I could not wait that long. They went out of their way to accommodate me as best they could meaning I had minimal disruption to my previous plans.

I picked the car up first thing this morning (they completed it in 3 days). I’m so happy with the results. Really good work carried out. They even valeted the car for me.

The 2 members of staff on the front desk (I didn’t catch their names) were superb especially the gentleman.

I know where I’ll be going if ever I need repair work done in the future.

Thank you.

Edited Friday 27th September 2024
I have a Ford Fiesta with a 1.0L Ecobooster engine which has a wet timing belt.
As per original post below we had this changed in April 2024.
Not because it was faulty because we knew they caused issues and wanted to get it done before it did. We also had the oil pump changed. We chose Evans Halshaw Merthyr Tydfil because we wanted to ensure genuine Ford parts were used and I naively assumed Ford was fairly reputable as a company.
I also had a service done.

Let me reiterate, my car was working fine before I took it in.

A few days ago I heard a loud ticking noise coming from the car, so we took it back to Merthyr because they had done the work previously.

Though we didn't know for definite, we suspected it was an engine problem and mechanical knowledge (my partner has been a mechanic for over 30 years) and research shows the two main causes of engine problems with an Eco Boost 1.0L are overheating and oil suppression.

Oil suppression can be caused by filter being clogged by debris, often the result of a faulty timing belt, another reason may be the actual pump maybe faulty or someone used sealant to put in place and didn't give it enough time to set so bits of it may have flaked off.
For these reasons we took it to Ford, naively expecting them to investigate thoroughly and provide a detailed report.

They advised if the issue wasn't related to their work I'd be charged £120 investigation fee. As my car was unsafe to drive I had no option but to agree.

In the afternoon of Thursday 26th, I received a phone call to say it needed a new engine but it was nothing to do with the work they'd done.

I asked for a reason for the engine failure and a step by step guide of how they had investigated.

This was their response
"The vehicle requires an engine replacement due to the Small piston end bearing rattling. The piston is within the engine which is a sealed unit and requires the engine to be replaced.

I understand you've had the timing belt replaced with us earlier this year but the failure on the engine now is nothing to do with the timing belt.

The total of the engine replacement is £6818.49. I have sent across the Vehicle health check we've carried out today which has the price of the engine along with other things we've picked up on. "

One reason for a small piston bearing end to be rattling is .....(no surprises) OIL SUPPRESSION! Which as noted above is most likely caused by timing belt, filter issues or a dodgy oil pump.

Whilst they were able to tell us that the filter was free of debris, they were not able to explain why the piston bearing was rattling.

I appreciate that there are other reasons, but aside from telling us, they have not proven that it wasn't the work they did.

They said they couldn't investigate further because they have to strip parts, but they can't even specifically tell us what I paid the £120 investigation fee for, other than noticing a very obvious rattle and checking the filter.

If you can charge £120 to do those things I'm becoming a mechanic!

It maybe worth noting the work we had done in April cost over £2,000 so another £6,800 was a bit appalling to think about.

So I now have a car that needs a new engine.
Thankfully we found somewhere else to get a genuine Ford engine fitted by an approved mechanic at a much better price.

Thank you for reading this if you got this far.
My original post from April is below. At the time I was happy with the work.

Please avoid this place and engines with a wet timing belt as much as possible.

ORIGINAL POST
Booked car in for timing belt replacement, service and investigation of air ventilation system.
Really happy with quality of work but the communication really let it down, to the point I may not use them again.
Car went in Tuesday morning, they left an answerphone message to ask can they keep it overnight (due to timing belt being replaced) called a few times and was lucky as I got through within an hour, was not person who left me a message so I asked for my response to be passed on. Approx an hour later (around 1pm by now) the original lady called to ask if I got her message! So work hadn't even begun.
Second phonecall Wednesday morning to advise they needed to replace a couple of other bits, asked if additional cost ok but no mention of time frames. No update since Wednesday morning.
Today, between 14:30 and 17:30 I have called 11 times, and waited different times (varying from 1.5 minutes to 18.5 minutes) totalling over 45 minutes in those 3 hours. My partner even tried calling too within that time.
This also included speaking to the sales team (as I knew they'd answer) and asking them to pass a message on to service to call me back (at approx 15:30)
Went to garage Friday morning to ask in person and car picked up 17:00 Friday.
Happy with the work done, car seems great but the communication was not good.

Dealt with a man called James, he was great and knowledgeable and got the car sorted for me quick to be able to have my new car. Very happy, thank you!