Evans Halshaw - FordStore Glasgow Reviews 

416
TrustScore 4.5 out of 5

4.3

694 Cumbernauld Road, G33 2ET Glasgow, GB


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See what reviewers are saying

Rated 1 out of 5 stars

I had my car in to get serviced with Evans Halshaw Ford two years in a row. Both years they replaced my front brake pads and discs. This was despite only having driven 8500 miles in the interim.... See more

Company replied

Rated 4 out of 5 stars

I bought a car at the end of April, it has an issue with the back light & water leaking in. I was told a new part would be ordered. I never had any follow up about this which resulted in myself needin... See more

Company replied

Rated 5 out of 5 stars

From the moment we reserved it online to the day of delivery everything went very smoothly. Special mention to Gary Waugh from sales and Scott in the workshop who both excelled in customer service and... See more

Company replied

Rated 5 out of 5 stars

I was picked up at the bus station by Gary having spoken to Nick a day earlier and later Tony on phone. Gary was very helpful and assisted my friend and I on my purchase and all through the process. G... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • 694 Cumbernauld Road, G33 2ET, Glasgow, United Kingdom

  • 0141 770 1100

4.3

Excellent

TrustScore 4.5 out of 5

416 reviews

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4.3

All reviews

(416)

5,793 reviews in the last 12 months

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Rated 4 out of 5 stars

Everything went smoothly

Everything went smoothly. Would recommend and use again.

October 30, 2024
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi Colin,

We appreciate your kind words and are glad to hear that your experience was positive.

We strive to provide excellent service and are happy to know we met your expectations.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service, worked with us to get round a couple of matters.
Salesman, mr Black, was open and straight with us and helpful and patient in allowing us time and space to discuss our options etc.

October 17, 2024
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi Robert,

Thank you for your kind review.

We are delighted to hear about your positive experience and appreciate your feedback.

We are proud of our commitment to providing excellent customer service.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

This is my 6th car from Evans Halshaw I…

This is my 6th car from Evans Halshaw I always find them to be very helpful, Jordan the sales rep was very pleasant and informative

October 23, 2024
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi Kathleen,

We appreciate your continued loyalty and positive feedback.

We're glad you had a pleasant experience with Jordan.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

no problems work done no complaints

no problems work done no complaints

October 23, 2024
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi Christopher,

We appreciate your kind words and are glad to hear that you were satisfied with the work completed.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Jordan at the Cumbernauld road branch…

Jordan at the Cumbernauld road branch was utterly outstanding . Explained the process from start to finish . His knowledge of the car that we purchased and the features of it was amazing . He was so professional and made sure that we were satisfied every step of the way . Wouldn’t hesitate to recommend Jordan to anyone I knew who was looking for a car .

October 15, 2024
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hello Craig,

Thank you for your kind words!

We're thrilled to hear about your positive experience.

We appreciate you highlighting the excellent service you received, especially Jordan's knowledge and professionalism.

We're proud to have a team that provides outstanding customer service.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Bought my new car off Gary brown

Bought my new car off Gary brown, what a guy, he met every single one of my wants and needs for the car, couldn’t have asked for anyone more accommodating, would definitely recommend buying a car from him and would again in the future as he was and made the company reputable, many thanks again.

October 18, 2024
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hello Morgan,

Thank you for your kind words!

We are thrilled to hear that you had such a positive experience with Gary.

We strive to provide excellent customer service and we are so glad that you were satisfied with your purchase.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

As always very efficient and good…

As always very efficient and good friendly staff and always kept up to date with anything needed

March 10, 2024
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hello Mr Hopkins,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Ask for Greg

Greg made everything so easy. Very smooth purchase, kept me updated with everything. Very understanding to needs for vehicle and provided a fantastic experience and service.

October 14, 2024
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Reply from Evans Halshaw - FordStore Glasgow

Hi Robert,

Thank you for your kind words about Greg!

We're delighted to hear you had such a positive experience.

We appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Don’t even think about going near Evans…

Don’t even think about going near Evans Halshaw, promises that aren’t delivered when going to collect vehicle. If you have cash go elsewhere sales people only interested if you are paying with credit agreement.

September 30, 2024
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi Ian,

We understand your frustration and apologize for the experience you had.

We strive to provide excellent customer service and are disappointed to hear that your expectations were not met.

We value your feedback and will use it to improve our processes.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service and friendly staff

Great service and friendly staff

October 10, 2024
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi Mr Hicks,

Thank you so much for leaving us this great review.

Have a lovely day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great from start to finish

Great from start to finish. We dealt with Gary for our purchase and the service manager for a small repair. (So sorry I can't remember his name as my husband dealt with side). Everyone has been super, very helpful and friendly and went above and beyond. I would highly recommend!

August 16, 2024
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hello,

Thank you for your kind words! We are thrilled to hear that you had a positive experience with Gary and the team.

We strive to provide excellent service and are delighted that you found our staff helpful and friendly.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Very professional pleasant and got my…

Very professional pleasant and got my car back for me in really good time, and the hot chocolate was lovely

October 8, 2024
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi Eleanor,

We appreciate your kind words and are glad to hear you had a positive experience.

We strive to provide excellent service and are happy you enjoyed your visit.
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Horrendous after care-please be very aware

The vehicle has A Stop start which does not work, has not worked since I first collected the car 2 weeks ago. The car has now been in for repair 3 times in 2 weeks The first repair was the engine management light coming on after driving 2 mile from picking up the car at Evans Halshaw , Ford Glasgow . When I took the car back I also explained that the Stop Start was not working. On picking up the car after the repairs had been carried out I asked if the stop start was working, I was told it was. Unfortunately It was still not working.The second time the car was in for repair for stop start and to replace the O2 sensor which was the cause of the engine management light coming on. I was again told the stop start was working, it was still not working, I call and spoke to the Lead technician who asked me to drive the car for a week to see if that would “kick in “ the stop start. During that week I noticed that the car also judders when driven above 65 miles per hour and squeals when drive slowly round a car park. The stop start did not “kick in” so I called and asked for it to be sorted. I also highlighted the juddering and the squeaking. I have now been told today that the juddering and squeals can not be felt or heard during a test drive on a 50 mph road. During this call I was also told the stop start was now working and I could pick up the car. Due to the inconvenience I have experienced and the fault in juddering and squeezing I asked for my money back however been told I am outwith the 14 day money back guarantee and have driven over 250 miles . On picking up the car today the stop start is still not working, manager Graham then came out to drive the car and show me the stop start working which I agreed to, unfortunately the stop start did not work during this drive and according to the manager it worked 5 times yesterday and Stop starts can be temperamental
I have been told I can not get a refund and will be called on Monday regarding the Stop start issue. Extremely unhappy and very disappointed in paying nearly £10,000 for a car that is faulty and repeatedly being told the fault has been fixed but it has not.

October 5, 2024
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi,

We understand your frustration with the ongoing issues you've experienced with your vehicle.

We value your feedback and are truly sorry to hear about the inconvenience and disappointment you've faced.

If there is anything we can help with, please email service.followup@evanshalshaw.com

Kind Regards,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Gary was a great help!

September 21, 2024
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi Dawn,

A big thank you for leaving a 5* review for Gary.

Have a lovely day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Greg helped me a bunch!

August 29, 2024
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi Jamie,

We’re happy to hear you had such a positive experience with Greg.

Have a fantastic day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Buying a BMW from Greg

The sales team but calling out Greg Black for an excellent experience. I would recommend that you visit and have a chat with Greg for your next car.

September 27, 2024
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi Robert,

It's wonderful to know that Greg went above and beyond to make your visit enjoyable.

We appreciate your kind words and will share your feedback with him.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Ive been dealing with the company for…

Ive been dealing with the company for a few years now through Motability both for my late wife and myself and the service has always been first class.

September 27, 2024
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi William,

Thank you for your kind words.

We're so glad to hear that you've had a positive experience with our company.

We appreciate your loyalty and support.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Informative

Polite, well mannered, and knowledgeable.

September 17, 2024
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi Andrew,

A big thank you for leaving us a 5* review!

Have a lovely day!
Evans Halshaw Customer Services

Rated 3 out of 5 stars

Ford Focus car in for an MOT

Ford Focus car in for an MOT. Required 2 tyres. Price quoted to supply and fit EACH tyre was approx £220.00! (£440.00 in total) That was approximately double the price any other supplier would charge. It would seem to be an attempt to take advantage of people whose cars are in their workshop and who may - wrongly - think they are being quoted a reasonable price, or who may otherwise feel obliged to pay an exorbitant price.

September 25, 2024
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi Virgil,

We understand your frustration with the cost of the tyres.

We strive to provide fair and competitive pricing on all our services.

We appreciate you bringing this to our attention and will review our pricing practices to ensure we are meeting customer expectations.

Evans Halshaw Customer Services

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