Evans Halshaw - Renault Middlesborough Reviews 

323
TrustScore 4 out of 5

3.9

Renault, Newport Road, TS1 5JP Middlesbrough, GB


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Rated 5 out of 5 stars

Excellent service from start to end, I was kept updated throughout the day by my advisor. My VHC video was very informative and would highly recommend. Will definitely be back for my next service an... See more

Company replied

Rated 5 out of 5 stars

DAN IS THE MAN, Top salesman and very knowledgeable in his field. He was very helpful and understanding from start to finnish solving all our issues and concerns. If going to Evans Halshaw Newpor... See more

Company replied

Rated 5 out of 5 stars

Great experience today picking up my fabulous brand new Renault Captur in Flame Red with a Diamond Black roof from Jack Marston at Renault Evans Halshaw Cannon Park, Middlesbrough. Buying a car should... See more

Company replied

Rated 5 out of 5 stars

During 2024 Evans Halshaw Middlesbrough Renault have proven themselves to be the best dealer I've had the pleasure to buy from. Nothing is too trouble regardless of which department you need assista... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Renault, Newport Road, TS1 5JP, Middlesbrough, United Kingdom

  • 01642 757500

3.9

Great

TrustScore 4 out of 5

323 reviews

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3.9

All reviews

(323)

5,467 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cannot fault the service from Tom

Cannot fault the service from Tom, made the experience very pleasant. Would definitely recommend if you’re looking for a new motor!

April 4, 2024
Unprompted review
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Reply from Evans Halshaw - Renault Middlesborough

Hi Dale,

Thank you very much for the 5* review!

Tom values your feedback and take pride in providing the best possible customer service!

Thanks again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Just picked up a new car.

Just picked up a new car.
Great garage well looked after and Jack is very enthusiastic when dealing with customers making the collection a positive experience.
Would definitely recommend using Renault Middlesbrough for purchasing a new car.Nothing too much trouble.

April 4, 2024
Unprompted review
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Reply from Evans Halshaw - Renault Middlesborough

Hello Karen,

Thank you so much for the review.

We're thrilled that you had such a positive experience with Jack.

We hope that you'll consider us again in the future.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Thanks, Tom

Tom is friendly, straightforward, personable and knowledgeable. I traded in my old Duster for a newer one and added some protections. I also signed up for the Service Plan which allows you to put money away specifically for minor and major services. Many thanks Tom.

March 30, 2024
Unprompted review
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Reply from Evans Halshaw - Renault Middlesborough

Hello Ruth,

Thank you for taking the time to leave us this brilliant 5* review.

Your comments have been passed to management team to ensure that Tom receives recognition for their fantastic customer service.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great Service

Excellent service from sales advisor Thomas Brown. He was friendly, knowledgeable and used no pushy sales tactics
Would strongly recommend

March 28, 2024
Unprompted review
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Reply from Evans Halshaw - Renault Middlesborough

Hi Katie,

Thank you very much for taking the time to leave us this positive review!

Thomas' aim is to deliver a positive customer service.

Have a great week!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Car.

Great service from Tom and Ryan was very helpful Tom went above and beyond to help thanks

March 20, 2024
Unprompted review
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Reply from Evans Halshaw - Renault Middlesborough

Hi Sue,

Thanks so much for your kind words, we will be sure to thank Tom and Ryan on your behalf.

Have a fantastic day!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Rubbish company

This company is rubbish do not buy from them go to a back street garage you will get better service tried to get my money back since August 2023 no one responds to telephone calls or email took several months before I got an answer was lied to by sales team about the 123 checks the head of business assured me it hadn't been skipper through but I got the 123 report and it clearly shows I've been lied to, they still will not accept responsibility for their lack of due diligence and lies even with evidence.
They never fix anything first time and it takes months for them to fix things
The website directs you to a link to resolve issues with the dealership and they say they will contact you within 48 hours, after a month I had to call the head office as no one bothered to contact me this is the norm with evanhalshaw they gave me an address for assistace but you don't get any help you get fobbed off and told they cannot help as the dealership has the final say. My experience is from Renault middlesborough.

August 23, 2023
Unprompted review
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Reply from Evans Halshaw - Renault Middlesborough

Hi Paul,

Thank you for taking the time to review.

Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

A truly great car buying experience

I absolutely recommend purchasing a car with Evans Halshaw - Renault. I am ecstatic with my new car and the whole experience, which could have been quite stressful, was made easy and comfortable by Tom who guided me through my purchase from start to finish. Can’t thank them enough!

March 16, 2024
Unprompted review
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Reply from Evans Halshaw - Renault Middlesborough

Hi Neve,

A huge thanks for taking the time to rate your recent experience with us.

Tom and the management team love to see such great feedback!

Have a nice day.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great buying experience!

Great experience today picking up my fabulous brand new Renault Captur in Flame Red with a Diamond Black roof from Jack Marston at Renault Evans Halshaw Cannon Park, Middlesbrough. Buying a car should be stress free and a pleasure, and it certainly has been. I can highly recommend Jack and his team, who have explained everything I need to know about my new car and have looked after me throughout the whole process.

March 15, 2024
Unprompted review
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Reply from Evans Halshaw - Renault Middlesborough

Hello Andrea,

Thank you for taking the time to leave us this fantastic review!

Jack strives to provide excellent customer service at the Renault dealership in Middlesbrough.

Thanks again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Went in today to collect my new car…

Went in today to collect my new car today and Jack was brilliant explained everything showed me everything and was really helpful thankyou.

March 13, 2024
Unprompted review
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Reply from Evans Halshaw - Renault Middlesborough

Hello Samantha,

Jack will appreciate you leaving this a review - thank you!

Have a nice day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

My cars first service, perfect

Everyone was very friendly and efficient, I was kept informed about the progress of my cars first service. I can't find fault with the company at all, highly recommended 10/10

March 5, 2024
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Reply from Evans Halshaw - Renault Middlesborough

Hi Sue,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Enjoy your day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

New Car Day

From very first visit, staff have been exceptional, made changing vehicles easy. Received good advice and staff were always receptive to our needs.
Really pleased with our new Renault Austral.
Wouldn’t hesitate in recommending.

March 4, 2024
Unprompted review
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Reply from Evans Halshaw - Renault Middlesborough

Hello Kathleen,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent service with James

Excellent service with James, collecting my new car, with assistance from the the whole team and Jack overseeing the process.
Felt like I was treated as the most important person of the month.
Was impressed with everything on the day, so certainly recommend taking a wander around the showroom and speaking to the sales team.
Great A1

March 1, 2024
Unprompted review
Evans Halshaw - Renault Middlesborough logo

Reply from Evans Halshaw - Renault Middlesborough

Hello Andrew,

Thanks so much for the review!

James and the management team take pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

5 star service

Bought ford focus from Tom Brown at Evans halshaw renault/dacia dealership in Middlesbrough. I would highly recommend the service received from Tom nothing was to much trouble 5 star service.

February 24, 2024
Unprompted review
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Reply from Evans Halshaw - Renault Middlesborough

Hello Timothy,

Thanks so much for the review!

Tom and the management team take pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Absolutely fantastic service by James &…

Absolutely fantastic service by James & Jack.

James went above & beyond to get me the best possible deal. Really friendly and approachable.

Great experience.

February 27, 2024
Unprompted review
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Reply from Evans Halshaw - Renault Middlesborough

Hi Jules,

Thank you for reviewing us!

James will really appreciate you taking the time to do this.

We hope you have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Renewing my Dacia Duster

Looked after by Olly when renewing my Dacia Duster. Process was easy and everything was explained.

February 23, 2024
Unprompted review
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Reply from Evans Halshaw - Renault Middlesborough

Hi Caroline,

Thank you for your positive review.

Caroline and the rest of the team are always happy to help!

Have a great day!
Evans Halshaw Customer Services

Rated 4 out of 5 stars

Good but not perfect.

Already wrote review in previous "comments " section.

February 19, 2024
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Reply from Evans Halshaw - Renault Middlesborough

Hi Mr Lightfood,

Thank you for your review.

Have a nice day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, my first time visit- most impressed!

February 16, 2024
Evans Halshaw - Renault Middlesborough logo

Reply from Evans Halshaw - Renault Middlesborough

Hi Michael,

Thank you for such a positive review.

Have a wonderful day!
Evans Halshaw Customer Services

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